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DoubleTree by Hilton London Angel Kings Cross

4.0 star property

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2 restaurants, breakfast, dinner served; British cuisine
Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Point of interest
Point of interest
2 restaurants, breakfast, dinner served; British cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Parking available
  • Room service
  • Bar
  • Air conditioning

Explore the area

View in a map
60 Pentonville Road, Islington, London, England, N1 9LA
  • Barbican Arts Centre
    ‪4 min drive‬
  • St. Paul's Cathedral
    ‪5 min drive‬
  • Emirates Stadium
    ‪5 min drive‬
  • London (LCY-London City)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, Double and Single Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, Double and Single Bed

8.6 out of 10
Excellent
(39 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed

8.8 out of 10
Excellent
(10 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.6 out of 10
Excellent
(26 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(16 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Fitness)

Room, 1 Queen Bed (Fitness) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed (Fitness)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Multiple Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Multiple Beds

8.4 out of 10
Very good
(113 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

7.2 out of 10
Good
(20 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.6 out of 10
Excellent
(31 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Queen Beds Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Two Queen Beds Deluxe Room

  • Sleeps 4

View all photos for Accessible Queen Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Queen Room

  • Sleeps 2

View all photos for Junior Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite

  • Sleeps 3

View all photos for Deluxe Queen Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Queen Room

  • Sleeps 2

View all photos for Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Double Room

  • Sleeps 2

View all photos for One Bedroom King Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom King Suite

  • Sleeps 2

View all photos for Superior Queen Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Queen Room

  • Sleeps 2

View all photos for Executive Two Queen Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Two Queen Room

  • Sleeps 4

View all photos for Double and Single Bed Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Double and Single Bed Deluxe Room

  • Sleeps 2

View all photos for Queen Fitness Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Queen Fitness Room

  • Sleeps 2

View all photos for Deluxe King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2

View all photos for King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Room

  • Sleeps 2

View all photos for Queen Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Queen Room

  • Sleeps 2

View all photos for Executive Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room

  • Sleeps 2

View all photos for Executive King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive King Room

  • Sleeps 2

View all photos for Double and Single Bed Superior Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Double and Single Bed Superior Room

  • Sleeps 3

View all photos for Double and Single Guest Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Double and Single Guest Room

  • Sleeps 3

Similar properties

Exterior

Crowne Plaza London - Kings Cross by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.2 out of 5, Very good, 1,005 reviews
The price is €153
includes taxes & fees
31 Aug - 1 Sept
Crowne Plaza London - Kings Cross by IHG

About this property

DoubleTree by Hilton London Angel Kings Cross

Hotel with 2 restaurants, a quick walk to Business Design Centre
2 restaurants, a 24-hour fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference centre and self parking.
DoubleTree by Hilton London Angel Kings Cross offers 381 accommodations with laptop-compatible safes and free newspapers. A pillow menu is available. 40-inch LCD televisions come with digital channels. Bathrooms include a shower.

This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include offices, desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton London Angel Kings Cross. During your stay, you're just a quick walk from Business Design Centre. Enjoy features like free WiFi in public areas, plus 2 restaurants and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy British cuisine while dining at Grill Restaurant
  • Continental breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • 9 minutes by foot from Business Design Centre and a 4-minute drive from Barbican Arts Centre
There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A business centre and 6 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2000 square feet (186 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton London Angel Kings Cross. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of DoubleTree by Hilton London Angel Kings Cross was completed in March 2019.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11 AM.
Grill Restaurant – This restaurant specialises in British cuisine and serves breakfast and dinner.
Marco Pierre White – This steakhouse specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Bar60 – This bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Afrikaans, Arabic, English, French, German, Hindi, Hungarian, Irish, Italian, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 40 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; GBP 10 per person
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bar60
  • Grill Restaurant
  • Marco Pierre White

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (2,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Lift (112 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - March 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Office
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 10.00 per person
  • Self-parking fee: GBP 40 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Islington
Islington Inn
Islington London
Jurys Inn Islington
Jurys Inn Islington London
DoubleTree Hilton London-Islington
Jurys Islington
Jurys Islington London
Jurys London Islington
London Jurys Inn Islington
DoubleTree Hilton Islington
Jurys Inn Islington Hotel London
DoubleTree Hilton London Islington Hotel
DoubleTree Hilton Islington Hotel
DoubleTree Hilton London Islington
Doubletree By Hilton – London Islington. England
DoubleTree by Hilton London Islington
DoubleTree by Hilton London Angel Kings Cross Hotel
DoubleTree by Hilton London Angel Kings Cross London
DoubleTree by Hilton London Angel Kings Cross Hotel London

DoubleTree by Hilton London Angel Kings Cross Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 726 out of 1465 reviews
Rating 8 - Good. 408 out of 1465 reviews
Rating 6 - Okay. 197 out of 1465 reviews
Rating 4 - Poor. 74 out of 1465 reviews
Rating 2 - Terrible. 60 out of 1465 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff at the desk-not so much at the bar.
Stayed 1 night in May 2025

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ideal for the City

Convenient for the City, a highly functional clean and safe hotel
Stayed 1 night in Apr 2025

8/10 Good

Ivania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice but there was a constant cigarette smell in the lobby.
Stayed 2 nights in May 2025

10/10 Excellent

Waleed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay and will return in the near future.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a short break

Hotel conveniently located for trains from Kings Cross, underground at Angel and bus services across London (No 73 stops right outside and will take you to Kings Cross and on to Oxford Circus). The hotel is on a busy road so bear in mind if you prefer a quieter location. Hotel staff were friendly and helpful. The security staff were vigilant about people wandering in. The hotel was clean and comfortable. Slight minus in that the bathroom sink was small and the shower over the bath can be awkward to get in and out of (there is a grab rail and a bath mat is available if you ask). Bottled drinking water is not replenished each day and so you have to ask at reception. Check out and left luggage was quick and easy.
Stayed 3 nights in May 2025

10/10 Excellent

Jodie

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location clean stylish

Excellent hotel great location and facilities easy check in and check out
Stayed 1 night in May 2025

10/10 Excellent

Mrs Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and surroundings excellent good options for getting around friendly helpful locals all in all wiuld come back again staff and food excellent thank you
Stayed 3 nights in May 2025

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay; a short walk from metro

My wife and I stayed here for a few days. We found the hotel very comfortable; the staff were great; breakfast was really nice. Just a short walk from the metro and train station. Recommend staying here.
Stayed 4 nights in May 2025

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2025

8/10 Good

Koichi

Liked: Property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Stay was ok, restaurant was shut the time we were at her hotel so we ordered from the bar menu and the food wasn't great, we had fish and chips and the whole thing was cold, overcooked and drilling in oil. Room is starting to look tired, overall OK - Bathroom could have been cleaner.
Stayed 1 night in May 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Zoraida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a lovely stay

I recently stayed at the Hilton Kings Cross Hotel and wanted to share my mixed experience as a wheelchair user. Firstly, I must commend the wetroom; it was fantastic and designed with accessibility in mind. Having such a spacious and user-friendly shower area made my stay much more comfortable. However, I did encounter a couple of issues that affected my overall experience. One significant drawback was the dim lighting in the wet room. While I appreciate a calm atmosphere, it was challenging to see clearly, especially when using the amenities. Good lighting is crucial for safety and ease of use in such spaces, so this was a bit disappointing. Additionally, I had trouble controlling the air conditioning in my room effectively. The temperature wasn't what I hoped for, and adjusting it was not as straightforward as it should have been. It would have been nice to have a more user-friendly way to manage the room temperature, particularly for someone with specific needs. Overall, while I appreciated the accessibility features, improvements in lighting and air conditioning control would enhance the experience for guests like me. I hope the hotel takes this feedback on board for future stays.
Stayed 1 night in Apr 2025

6/10 Okay

Stefanie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Isaac

Stayed 3 nights in Apr 2025

10/10 Excellent

Lorraine

Stayed 1 night in Feb 2025

10/10 Excellent

Lorraine

Stayed 1 night in Feb 2025

2/10 Terrible

Zakaria

Stayed 1 night in Apr 2025

4/10 Poor

Svetlana

Disliked: Staff & service, property conditions & facilities
I’m not a fan of leaving negative reviews but heads up if you are staying here. This place was rated 4 stars and that’s way too much for it. Overall hotel and room need some good carpet cleaning. The elevator is extremely slow and you need to wait a while for it to come down from the 4th floor. I booked two nights. My nightmare started the first day, when I got to the room and it felt cold I tried to adjust the thermostat on the wall, after waiting a while i called from desk, they said they will turn it ON ( never had a hotel with thermostat that was regulated from reception before!!! ) I adjusted heat to its highest that was 30 C it ran for 20 min then stopped, then thermostat reset itself to 20C. I did again set it back to the temperature I wanted. Same thing after 20 min it reset back to 20 C. I called front desk they said that’s how it works!!!!!!!! Am I supposed to stay by the thermostat to keep changing the settings??? How am i supposed to sleep then ? So my first night I would get up every 2 hrs to try to get some heat… they gave a second blanket as I complained but said it’s the way they are. Next day after I come back I ask again about possibly doing something about it. Different clerk said she will run it for me all night at 30 C. When I got back the thermostat was on auto showing 30 C. That worked for half of the night. I had to call again and go down and demand because most of the staff was unaware or unwilling how to get it working again. Avoid it!
Stayed 2 nights in Jan 2025

10/10 Excellent

KELLY-MARIE

Liked: Cleanliness, staff & service, property conditions & facilities
First time I’ve stayed at the double tree and it didn’t disappoint. Staff were very friendly and everything was clean as you would like it. I appreciated that shampoo and conditioner were provided in the bathroom as it saved me having to take mine. I did get a little cold in the room in the night, but I do get cold easily. I was the day’s diamond guest which meant I was granted access to the vip areas and given a free breakfast. Which was all really lovely and very unexpected. The breakfast was buffet style and I liked this as I don’t eat a lot but like variety. The cookie on checkin was again unexpected but a nice touch. Despite the hotel being on the main road I didn’t hear any traffic. If I was nitpicking I would say checkin/checkout could have been a little quicker but perhaps I just arrived at the wrong time. Queues didn’t seem too long but seemed to take a long time to get through everyone despite having multiple staff members checking guests in/out. All in all though I was really happy with my stay would recommend the hotel to others. I definitely would stay there again if I needed to be in that area.
Stayed 1 night in Apr 2025

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