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"Hotelli oli siisti, hotellin henkilökunnan englanninkielen taito oli heikko muutamia poikkeuksia lukuunottamatta."

"Nice hotel"

"Breakfast and staff were absolutely 10/10. One huge minus was the hotel's very strange policy about "children under 11 stay for free" (which is mentioned somewhere if you know to look dor it) here's why: 1. When you book a hotel for two adults and two children, e.g. aged 10, the booking site recommends a room with actually not enough beds, but "one double bed and one single bed" or something like this. It turned out that the room had one 140cm bed and one 120cm bed. The bigger bed surely is ok for two SMALL adults, but two school kids in the other, or an adult and a child in both? Very unrealistic that this would be comfortable considering that this is supposed to be a quality hotel. We had 3 hotels in Japan, and with the same algorithm, in one hotel in Ueno, we had 5x120cm beds, in Kyoto 3x120cm and 1x90cm beds. These hotels where high quality and rooms much nicer than the tiny Hilton room, although the prices were on the same level, and included 4 guests. 2. The policy says that kids under 11 stay for free. This is very literal: they really are just expected to stay and not take showers, have breakfast etc.We had ticked the "breakfast included" when booking, but found out this was only for adults, had to pay extra for kids. Only two sets of towels, had to ask for more. One late night our boy was really tired and hungry, and the hotel restaurant wouldn't let him get fried chicken as take out. Childfriendliness hotel policy -100. Luckily the staff was helpful and friendly!"