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Grand Mercure Agra

5.0 star property

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Photo gallery for Grand Mercure Agra

Outdoor pool
Lobby
Front of property
International cuisine
Superior Twin Room, 2 Single Beds | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Air conditioning
  • Parking included

Explore the area

View in a map
Fatehabad Road, Agra, Uttar Pradesh, 282001
  • Place, Sadar Bazar
    ‪3 min drive‬
  • Place, Agra Fort
    ‪3 min drive‬
  • Place, Taj Mahal
    ‪7 min drive‬
  • Airport, Agra (AGR-Kheria)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Superior Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite with Seating Area & Terrace

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Executive Suite with Seating Area & Terrace

  • 104 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Grand Mercure Agra

Luxury hotel connected to a shopping centre in Agra with a full-service spa
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Grand Mercure Agra offers 166 accommodations with minibars and a safe. Tempur-Pedic beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Agra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic.
With your stay at Grand Mercure Agra, you'll be connected to a shopping centre and within walking distance of Agra Art Gallery. Free WiFi in public areas, free valet parking and a full-service spa are available.
  • Free WiFi
  • Free valet parking, self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at Lattice, a coffee shop that serves international cuisine
  • Buffet breakfast offered for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, massages or Ayurvedic treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute drive from Sadar Bazar and a few minutes from Agra Fort
  • Airport pick-up shuttle service available for a fee
Grand Mercure Agra offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. A children's pool, spa services, and tour/ticket assistance are also featured at the luxury Grand Mercure Agra. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Agra hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Lattice – This coffee shop specialises in international cuisine.
Sky Grill – This restaurant specialises in barbecue. Open daily.
Fizz – On-site bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Buffet breakfast available for a fee: INR 550 for adults and INR 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fizz
  • Lattice
  • Sky Grill

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Conference centre

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Agra

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 3500
  • Christmas Eve (24 December) Gala Dinner per child: INR 2000 (from 5 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: INR 6499
  • New Year's Eve (31 December) Gala Dinner per child: INR 3250 (from 5 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 550 for adults and from INR 300 for children
  • Airport shuttle fee: INR 13000 per vehicle (maximum occupancy 04)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Mercure Agra offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Crystal Sarovar Premiere Agra Hotel
Crystal Sarovar Premiere Hotel
Crystal Sarovar Premiere Agra
Crystal Sarovar Premiere
Grand Mercure Agra Agra
Grand Mercure Agra Hotel
Grand Mercure Agra Hotel Agra
Crystal Sarovar Premiere Agra

Grand Mercure Agra Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 85 out of 186 reviews
Rating 8 - Good. 56 out of 186 reviews
Rating 6 - Okay. 25 out of 186 reviews
Rating 4 - Poor. 7 out of 186 reviews
Rating 2 - Terrible. 13 out of 186 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David and Jolinda, Albert Lea

Best part of this property is the amazing staff. Also, the restaurant food was very, very good. Housekeeping staff was attentive friendly and helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

David and Jolinda, Albert Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff here is outstanding. The needs of their guests are attended to. We so appreciate coming here and hightly recommend this hotel to tourist.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was caring and quick to respond
Stayed 1 night in Jul 2025

2/10 Terrible

Rajesh

Stayed 1 night in Jun 2025

10/10 Excellent

Saydi

Stayed 1 night in May 2025

10/10 Excellent

Nitin

Stayed 1 night in May 2025

8/10 Good

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Rajan

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The property staff majorly is not really welcoming towards the guests. They serve half glass welcome drink which is a cheap quality syrup. And looks very bad as half glass. They are not ready to even serve customers for silly things as helping get the customer charge the phone for 15 mins. The restaurants have tooo small menu to choose. Indeed nothing to choose much. They don’t sell suite rooms online as they said and compel customers who have taken junior suite to upgrade by paying 50% more than what they have actually paid for junior suite. They itself confessed that they don’t sell regular suite rooms online to do the same. It’s not suitable to be a Accor brand. Very disappointed over all.
Stayed 1 night in Apr 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eggs made to order at breakfast
Stayed 1 night in Mar 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Good Experience

Great stay … charming and helpful staff… decent breakfast… and clean
Stayed 1 night in Feb 2025

10/10 Excellent

Yatin

Travelled with family
Very professional and courteous staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Prince

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+ stay with great location and service

Amazing staff clean room great location
Stayed 2 nights in Feb 2025

10/10 Excellent

Sanjoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for international travelers, clean washroom
Stayed 1 night in Jan 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serbisyo at kuwarto ay mabuti! Pagkain sa Grand Mercure ay masarap. Gusto ko ang manok biryani at tupa biryani!
Stayed 2 nights in Dec 2024

6/10 Okay

Guru, San Ramon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not worth the price
Stayed 3 nights in Dec 2024

2/10 Terrible

Paresh

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We stayed for one evening during our travels and had a sleepless night due to a wedding event happening at the venue. We called reception several times but staff couldn’t confirm when the event would finish. Finally after 12:45am we managed to get some sleep.
Stayed 1 night in Dec 2024

2/10 Terrible

Anil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Reception party was on going when i checked in. Loud music till 12.45am, staff were no help to say when it wiuld finish and i could get limited sleep. My daughter in law received innappropriate gestures and contact from a staff member, which made her really scared and uncomfirtable. When i reported thus to management they simply asked the staff oerson to leave his shift that day. Next morning i met the reneral manager but te also seemed not that bothered with the situation. I have asked fir an update with that staff member, i diubt whether they fontact me. Would not stay there again at all.
Stayed 1 night in Dec 2024

8/10 Good

Peni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service

Our Stay at the Grand Mercure Agra

The sink plug was stuck and though a mechanic came into the room and pulled it out, he never came back to fix it, despite the fact that we called several times. The television set came on every time we entered the room, and we had to wait fifteen minutes or so for it to go off, since the remote didn't work. This, too, was never repaired, despite our requests. The bed was very comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Safraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!!

We have stayed at many hotels but the Grand Mercure may have been the best hotel experience we’ve ever had from the staff to the cleanliness of the hotel. The entire staff were extremely friendly and were willing to assist in any way they could. One of the staff member that stood out to us was Rajneesh, thank you for your assistance. We really loved this hotel and would definitely come back to stay here again. If I was able to rate the hotel higher I would.
Stayed 2 nights in Oct 2024

10/10 Excellent

Anuradha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in Excellent location with a view of Taj Mahal from our rooms. The staff were extremely nice, especially Rajneesh.
Stayed 1 night in Aug 2024

10/10 Excellent

Mithun

Stayed 1 night in Aug 2024

6/10 Okay

sanjeeb

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

VIVEKANAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could be better. I see that majority of the visitors are non Indians but they need to taste the authentic Indian food. I would not expect to eat a semi authentic altered Moghulai food in Agra with poor taste.
Stayed 1 night in Jun 2024