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Aparthotel

Pine Bush Suites Albany University

4.5 star property

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Photo gallery for Pine Bush Suites Albany University

Pillow-top beds, desk, laptop workspace, blackout curtains
Two Bedroom Suite | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Two Bedroom Suite | Living area | 32-inch flat-screen TV with digital channels, TV
Reception
Studio, Main Building | Living area | 32-inch flat-screen TV with digital channels, TV

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Kitchen
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
1379 Washington Ave, Albany, NY, 12206
  • Place, Bob Ford Field at Tom & Mary Casey Stadium
    ‪18 min walk‬
  • Place, University at Albany
    ‪19 min walk‬
  • Place, Albany NanoTech Complex
    ‪3 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪10 min drive‬

Room options

View all photos for Studio, Main Building

Pillow-top beds, desk, laptop workspace, blackout curtains

Studio, Main Building

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite

Two Bedroom Suite | Living area | 32-inch flat-screen TV with digital channels, TV

Two Bedroom Suite

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Studio Suite, Accessible

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Pine Bush Suites Albany University

Along with an outdoor pool, this smoke-free aparthotel has a fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and dry cleaning. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences, such as a sitting area and a coffee/tea maker.
Pine Bush Suites Albany University offers 100 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium digital channels. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool and a fitness centre.
During your stay at Pine Bush Suites Albany University, you'll be within walking distance of University at Albany. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This luxury aparthotel has 100 apartments over 3 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a pillowtop bed and a sitting area
  • Free breakfast offered
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Just a 3-minute drive from University at Albany and a few minutes from Crossgates Mall
  • Pets welcome for a fee
Pine Bush Suites Albany University offers its guests an outdoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available. Public spaces have free WiFi and wired Internet.

There's an onsite 24-hour business centre. Barbecue grills, gift shops/newsstands, and a picnic area are also featured at the luxury Pine Bush Suites Albany University. Self parking is free.

This 4.5-star Albany aparthotel is smoke free.

Guests are served a free breakfast.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Toaster

Dining

  • Free breakfast available
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Picnic area

Laundry

  • Laundry facilities
  • Laundry service

Work spaces

  • 24-hour business centre
  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Up to 9 kg per pet
  • Fee: USD 100 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Daily housekeeping
  • Free local calls
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Iron/ironing board
  • Phone
  • Safe at front desk

Location highlights

  • In a shopping district
  • Near an outlet shopping centre
  • Near the airport

Things to do

  • Gym
  • Shopping

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards

General

  • 100 units
  • 3 floors

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

The front desk is open daily from 11:00 AM - 6:00 PM

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

If you arrive at the property after hours, you'll need to check in at an alternative location: [Fairfield Inn Marriott University Area, 1383 Washington Avenue]

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 (weight limit: 20 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include window guards
This property is professionally cleaned
The front desk at this property is open daily from 11:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: Fairfield Inn Marriott University Area, 1383 Washington Avenue
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TownePlace Suites Marriott Albany University Area

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Pine Bush Suites University

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Pine Bush Suites Albany University Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 101 out of 354 reviews
Rating 8 - Good. 101 out of 354 reviews
Rating 6 - Okay. 67 out of 354 reviews
Rating 4 - Poor. 41 out of 354 reviews
Rating 2 - Terrible. 44 out of 354 reviews

7.2/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Marilyn

Disliked: Cleanliness, room comfort, communication

Don't go there!!

The young lady at the desk was extremely nice, but the building and the room smelled so bad of disinfectant we could hardly breath. The room was not as advertised. One queen bed which looked clean and a small sofa bed with torn arms and the carpets were so dirty. The advertised kitchen had no utensils or dishes and glassware.
Stayed 3 nights in May 2022
Verified

2/10 Terrible

Michael

Disliked: Room comfort, communication

Never Again

They are in the midst of selling and renovated the property and would never stay again. The room smelled horrible and it was clear they were airing at the room since the windows were wide open when I arrived. Front desk staff is only available between 10am-6pm so not very convenient for working people. There was NO toilet paper, the shower DIDN'T WORK, and the iron was broken. They offer for you to trek across their parking lot to ask for help from another hotel. Was horrible and would never stay again.
Stayed 2 nights in Apr 2022
Verified

6/10 Okay

Brian

Liked: Room comfort
Disliked: Cleanliness, communication

Not terrible

Hallways were run down and smelled like old Chinese food. Had to keep the windows in my room open to get rid of the smell, window screens were ripped. The room itself was adequately cleaned, not pristine, but I was pleasantly surprised due to the state of the property.
Stayed 1 night in Apr 2022
Verified

2/10 Terrible

QUENIAH

Liked: Cleanliness
Disliked: Communication
I actaully booked a room through Expedia. With that if someone books through them they cancel out the third party. I was not updated. I showed up, thought he just pronounced my name wrong and gave me a room key after asking if he could charge my card on file i said yes and wenr ro my room. About 20 min later he comes to the room and says the card didn't go through, i knew that was incorrect so i followed him down. Upon rechecking the reservation i was put into someone elses room and additionally they were in fact sold out of rooms and i was to go across the parking lot to another hotel where they would fulfill my reservation. I was not emailed called or informed of this at any point. I have to gather my rhings and go to the hotel across the parking lot. What sucked was I was in a suite which was what i wanted and was directed to an Inn. Don't get me wrong it was clean but not the suite with a kitchenette that i wanted. When i arrived to the new hotel they had no reservation for me waiting 10 minutes they found an unopened email about my situation and to book me a room there. Luckily they had a couple of regular rooms left so i at least had something. So it was very disappointing how it was handled. So i would say book through them on phone
Stayed 1 night in Mar 2022
Verified

2/10 Terrible

Devon

Disliked: Cleanliness, room comfort

Horrible

Room was not cleaned still had toilet paper in the toilet and stains on the bed and couch. The other room toilet didn’t flush and room had a bad smell.
Stayed 2 nights in Mar 2022
Verified

2/10 Terrible

Alex

Disliked: Amenities, property conditions & facilities, communication
Did not enjoy time. Hotel moved us after already paying for the room and buying food to cook it hotel room that was supposed to have kitchen
Stayed 1 night in Feb 2022
Verified

2/10 Terrible

Ronasia

Disliked: Communication
It was not good and I fill like I should get a free credit for everything I went thru the toilet was messed up and the communication was not there at all I was locked out my room 3 times during my stay
Stayed 2 nights in Feb 2022
Verified

2/10 Terrible

Joseph

Disliked: Room comfort, communication
Checked in just before midnight. Got up to the room and there was no towels no wash clothes no soap and there was milk and food left in the refrigerator from the previous person. I went down to the desk because there is no phone in the room. I get to the desk and there is nobody there for the rest of the night. Did you ever hear of such a thing? So I'm stuck all night can't take a shower or bath. I go to the desk at 10 in the morning still nobody there. I go back at 11am and finally someone is there. I explain the whole thing and she grabs a towel and tells me check out is at 11.
Stayed 1 night in Feb 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort, communication

Gest

Smells like cigarettes and weed , stairs going into the building are filthy. Front desk only open till 6pm pros is there’s a full kitchen with a stove refrigerator ,microwave and cutlery so you can cook.
Stayed 5 nights in Jan 2022
Verified

2/10 Terrible

Molly

Disliked: Cleanliness, room comfort, communication

Horrible, dirty, nonexistent staff

Horrible, dirty, no assistance from nonexistent staff. Checked in after 6pm so had to go to neighboring hotel to pick up keys. Got to room and the couch was not a sofa bed, as advertised. No extra sheets or pillow cases or blankets and upholstery cover on love seat was filthy. So me and my adult son had to share a bed. We had brought food to prepare for dinner, but there were no dishes. The only dishes we found were gross dirty ones in the dishwasher (see picture.) There were no trash cans anywhere in the room. No extra toilet paper and no tissues at all. No free breakfast available as advertised. Unsecure wifi. "Workout" room was disgusting. Halls and stairways were unclean and smelled of smoke. All of this and nobody was at front desk or would answer front desk phone, nobody was available at all to assist- even during their stated business hours. I have called several times since we left and nobody ever answers, you cannot leave voicemail and no email address available. The only number they offer for after hours service is for the handyman to fix plumbing leaks, etc. Absolutely NO CUSTOMER SERVICE at all. This hotel is more of a long term apartment facility and they have no real staff to assist with any issue you might have. I would avoid this terrible facility when traveling through/to Albany.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Johnny

Liked: Cleanliness, property conditions & facilities, communication
It was the same as the picture
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Adonis

Liked: Cleanliness, room comfort, communication

Very happy 😊

Very please. Very clean
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Harry

Liked: Communication
Disliked: Cleanliness
Basic accommodation, which was fine. Unfortunately the suite had not been cleaned well (crumbs on the floor) and had no supplemental blankets, nor any wastebasket.
Stayed 1 night in Dec 2021
Verified

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, communication

DO NOT STAY HERE

It started out well, but went downhill fast. Common areas are filthy; complaints about toilets went unanswered. I would never stay here or recommend.
Stayed 27 nights in Dec 2021
Verified

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Always friendly staff, helpful, have everything i needed for a nice little getaway for my girlfriend and i.
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are slightly outdated, but the newer appliances, including dishwasher and garbage disposal, large bathroom and overall it was quiet and relaxing. I plan on staying again
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was nice that our room was set up for extended stay - kitchen with frig, microwave and stove. The front desk staff very friendly and tried to helpful the best they could. Unfortunately our room had no coffee or creamer, no blanket on the bed. Some of the items in the kitchen cabinets were of questionable origin. It was kind of like they were completely prepared for the room to be occupied. None of the table lamps were plugged in and their cords were coiled and stuck through the base of the lamp. No coffee served in the lobby before 10 am on Sunday morning. Seems a tad late. A little more attention to the details in this room and it would have been great. We just slept with the heat turned up in absence of a blanket.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Justin Marc

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and quiet
Stayed 2 nights in Oct 2021
Verified

4/10 Poor

celeste

Disliked: Cleanliness, room comfort, communication

Disappointed

The property is not clean. The hallway was filthy. The elevator was dirty and it broke down. The 1st room was dusty. The heater was broke and the installation was hanging out of it. The 2nd room was dusty but ok. The whole property needs to be upgraded. Also my key stopped working had to go next door to the other property to get someone to fix my key. No staff working the front desk at night. Did not feel safe at all
Stayed 3 nights in Oct 2021
Verified

2/10 Terrible

Luis

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This property was such in horrible condition, I had to book another hotel. I could not stand how dirty it was. The couches had lots of dust on them, when I took a picture with the flash it looked ashy. The bathroom was not cleaned, it had hair in the bathtub. The bedroom has a musty smokey smell and it did not look like it was sanitised properly.
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities
Affordable price with good location next to SUNY Albany
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Jacob

Disliked: Communication
This property confirmed my Orbitz reservation, but then did not answer the phone the entire afternoon, and did not leave the key at the Fairfield next door for me to pick up like they were supposed to. I’m glad I was able to pivot and that there were rooms available at the hotel next door, but this was not how I wanted to spend my evening after driving for hours. There has to be a better system in place so that this does not continue to happen, it happened to me last week as well. Thankfully Orbitz has been very helpful getting these bookings refunded, but it’s a hassle I’d rather not continue to go through.
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Melanie

Disliked: Amenities, property conditions & facilities
This hotel could definitely use some upgrades. Besides overnight guests it accommodates extended stay visits. When we arrived at 9 pm the door was locked with a note saying to check in at Fairfield Inn. After trudging over to Fairfield I was told someone was there and to use the phone. So we went back I opened the phone box only to find NO phone. We finally got in after knocking on the door. The sheets were clean, the beds were fine. Had some issues with enough blankets for our room. Was told the hotel was booked to capacity and that’s why the issue. The toilet leaked for no apparent reason and had to get wet Vac’d at midnight. When I closed the door to my room the window fell out. Didn’t make me feel very safe as the area seemed “sketchy”. The one gentleman staff was very helpful. Thats our story!
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Kianna

Disliked: Cleanliness, amenities
I was very disappointed in my stay there. I even ended up checking out early and paying for a near by hotel. When I arrived, though the staff were great and very vice to me, the room it’s self was not at all what I imagined. There was a stranger brown stains in the tub, the ironing board literally was in pieces, the sheets covering the mattress had what appeared to be a stain of fecal matter, there were no blankets on the pull out couch the sink had substances unknown in it and there was black bugs all on the wall. I was too tired after my drive the first night to fuss but I just woke up the next day and left as soon as I could. Absolutely positively the worst stay I’ve ever had at a hotel.
Stayed 2 nights in Sep 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort, communication

Not Recommended

The room reeked of a foul-smelling cleaning product. The bed had only a thin coverlet over the top sheet, real blanket (and this was late September). Desk is often not staffed, so you have to walk next door to the Fairfield Inn when you need something
Stayed 3 nights in Sep 2021

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