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Royal Palace Hotel

3.0 star property

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Photo gallery for Royal Palace Hotel

Interior
Exterior
Meeting facility
Lobby
Suite | Minibar, in-room safe, desk, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Zhansugurov av., 178, Almaty, 050066
  • Place, MEGA Park
    ‪6 min drive‬
  • Place, Panfilov Park
    ‪7 min drive‬
  • Place, Zenkov Cathedral
    ‪7 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Minibar, in-room safe, desk, iron/ironing board

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Single Room

Minibar, in-room safe, desk, iron/ironing board

Standard Single Room

  • 24 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, iron/ironing board

Suite

  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Sofa Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Royal Palace Hotel

Hotel in Almaty with 24-hour front desk and restaurant
This hotel features a restaurant, a bar/lounge and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Royal Palace Hotel offers 72 accommodations with minibars and a safe. Cable televisions are provided.

Bathrooms include a shower, bathrobes, slippers and hairdryers. This Almaty hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Royal Palace Hotel, you'll be close to Gabit Musrepov Kazakh Theatre for Children and Youth. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 5-minute drive from MEGA Park and a few minutes from Gabit Musrepov Kazakh Theatre for Children and Youth
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1927 square feet (179 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Royal Palace Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Almaty hotel.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Royal Palace Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: KZT 3,000 for adults and KZT 3,000 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,927 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Palace Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 9000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately KZT 3000 for adults and from KZT 3000 for children
  • Airport shuttle fee: KZT 4000 per vehicle (one-way, maximum occupancy 11)
  • Airport shuttle fee per child: KZT 4000 (one-way)
  • Rollaway bed fee: KZT 9000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Royal Palace Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Palace Almaty
Royal Palace Hotel Almaty
Royal Palace Hotel Hotel
Royal Palace Hotel Almaty
Royal Palace Hotel Hotel Almaty

Reviews

Royal Palace Hotel Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 9 out of 26 reviews
Rating 8 - Good. 9 out of 26 reviews
Rating 6 - Okay. 2 out of 26 reviews
Rating 4 - Poor. 3 out of 26 reviews
Rating 2 - Terrible. 3 out of 26 reviews

Reviews

8/10 Good

martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Francez April Jane Berciles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a decent stay overall, but a couple of things could be improved. The rooms aren't soundproof, so I was often woken up in the middle of the night by the sound of doors banging from outside. Also, the AC in our original room wasn't working well, and we had to request a room change. That said, the rest of our experience was great. The staff were very helpful and accommodating, which we really appreciated.
Stayed 5 nights in Aug 2025

8/10 Good

Robert, Melbourne Beach

Liked: Staff & service
Close to airport for early flight. WIFI was good and dinner. Not a walk around place. Clean aged but maintained ok.
Stayed 1 night in Jul 2025

2/10 Terrible

Andrey

Liked: Cleanliness, staff & service
The hotel was very old and I requested a non-smoking room however my room smelled like a smoking room. My windows were street view and I could hear the cars all night long. Also there was karaoke till 3:00 a.m. in the morning at the hotel. I wasn't able to get a good night's sleep.
Stayed 1 night in Jul 2025

10/10 Excellent

Parvona

Stayed 1 night in Apr 2025

10/10 Excellent

Junaid

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

mohammed junaid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 2 nights in Apr 2025

10/10 Excellent

Ravi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, affordable hotel. Great staff and good food. I would recommend staying here! Not far from airport.
Stayed 3 nights in Sep 2024

6/10 Okay

Abdusame

It was under construction
Stayed 7 nights in Apr 2024

2/10 Terrible

Muhammad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Raimi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Martin

Stayed 1 night in May 2023

10/10 Excellent

matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good transit hotel

I used this hotel as a transit hotel and stayed for 10 hours. It was about 30mins away from the airport. The room was clean and comfortable and great value for money.
Stayed 1 night in Aug 2021

8/10 Good

Graham

Liked: Staff & service, property conditions & facilities, room comfort

Overnight stopover in Almaty

This was an overnight stopover between flights. Location of the hotel was in reasonable distance away from Almaty airport and was very reasonable for the cost of a 1 nights stay. I agree with previous comments regarding this hotel where I would not book this hotel if you were planning to use this hotel as a base exploring Almaty and surrounding areas, however would recommend for an overnight stopover between flights.
Stayed 1 night in Dec 2020

6/10 Okay

Fazliddin

Average

Real three star hotel. Room was clear, though, the staff was very much friendly and supportive. Airport shuttle service was very much useful too.
Stayed 1 night in Sep 2018

4/10 Poor

Francoise

Disliked: Cleanliness

Poudre zux yeux

Stayed 1 night in Aug 2025

4/10 Poor

Jonas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Stayed 2 nights in Feb 2024

8/10 Good

Gökmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Уютно и чисто
Stayed 1 night in Jul 2022