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El Carmen Hotel

3.0 star property
VIP Access

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Photo gallery for El Carmen Hotel

Terrace/patio
Reception
Business centre
Hallway
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

View in a map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Place, Central Park
    ‪2 min walk‬
  • Place, Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Place, Casa Santo Domingo Museum
    ‪5 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Standard Double Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room | Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Standard Triple Room

7.6 out of 10
Good
(7 reviews)
  • 25 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Family Suite

  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Double Room Standard

  • 20 sq m
  • Sleeps 2

View all photos for Suite With View

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Suite With View

  • 35 sq m
  • Sleeps 4

View all photos for Room Superior with View

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Room Superior with View

  • 20 sq m
  • Sleeps 2

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 4

View all photos for Triple Room Deluxe

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Triple Room Deluxe

  • 22 sq m
  • Sleeps 4

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About this property

El Carmen Hotel

Hotel with free breakfast, steps from Central Park
This smoke-free hotel features a restaurant, a bar/lounge and a rooftop terrace. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services and a meeting room.
El Carmen Hotel offers 22 air-conditioned accommodations with a hairdryer and an iron/ironing board. Tempur-Pedic beds feature Egyptian cotton sheets, down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials and body scrubs.
Our customers tell us that they can't get enough of the free breakfast at El Carmen Hotel. During your stay, you're just a quick walk from Central Park. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the central location and the clean guestrooms
  • Steps from Central Park and Antigua Guatemala Cathedral
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at El Carmen Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Antigua Guatemala hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Carmen Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
El Carmen Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 423 out of 677 reviews
Rating 8 - Good. 147 out of 677 reviews
Rating 6 - Okay. 75 out of 677 reviews
Rating 4 - Poor. 21 out of 677 reviews
Rating 2 - Terrible. 11 out of 677 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

FABIAN, Downey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quaint and centrally located. The rooms are clean and the staff is very helpful. The complementary breakfast was delicious. They do offer free parking but it's 3 blocks away. I just parked on the street but you do need to pay, munipay, via there website. M-F its $10 but F-S its $20. Overal it's a good hotel. Would recommend.
Stayed 1 night in Aug 2025

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Yaritza

Liked: Staff & service, property conditions & facilities
El desayuno súper bueno , el lobby bien bonito las habitaciones un poco antiguas . Camas cómodas.
Stayed 1 night in Aug 2025

10/10 Excellent

pedro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food options, bed comfort and internet access. Overall it was a great experience and I would highly recommend it to anyone.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kayla

Stayed 1 night in Aug 2025

10/10 Excellent

CEIDI

Liked: Cleanliness, staff & service, property conditions & facilities
Wow muy recomendado, toda la estadia excelente.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Mirqueya

Travelled with family
Liked: Amenities, property conditions & facilities
Loved my stay at El Carmen. I went with 7 family members
Stayed 1 night in Aug 2025

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great food choice, friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with an older style setup that is still clean and for the price cant be beat. Staff was friendly and check in was easy and straight forward. I would be happy to stay here again
Stayed 1 night in Aug 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel, San Juan

Stayed 3 nights in Jul 2025

10/10 Excellent

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer servise , Great Breakfast and Clean Hotel , The only complaint we have is on the last day we had a noise guest next to our Room that was trying to start a fight with another guest on another room , Other than that we had a great time at this hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Miguel Jose Sanchez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always try to stay at El Carmen in Antigua it hasAmazing views from the rooftop, food was great, friendly staff. The prices are good and is in a good location. The hospitality 10/10.
Stayed 4 nights in Jul 2025

10/10 Excellent

Widnerline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were very kind. I loved the food options in the morning, gave me a chance to try Guatemalan dishes as well as other regular favorites. The air conditioning broke during our stay but they were quick and efficient in fixing it by the time we came back to the room. The only issue with the rooms for me is they have very large windows that have very little shading to them so someone could pass by your room and see everything happening inside. There were blinds to cover the window but I was scared of someone being able to peek through. Otherwise, no other issues.
Stayed 5 nights in May 2025

6/10 Okay

Santos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is not wheelchair or elderly friendly. I traveled with my 78 year old mother who had knee surgery and cannot go up stairs easily. I had requested the hotel provide a downtstairs room. They said they had no 2 bed rooms only 3 beds available and it would be an additional $30 more a night. Instead of making the exception for an elderly guest they wanted to charge us more money. The rooftop is where meals are served and was told that they could take my mother’s breakfast to the room. I placed the order and it was NEVER delivered. The hotel is not senior citizen friendly. I was disappointed. Stay at a better hotel for the same price. The location is the only good thing. If you have elderly parents you will understand how frustrating this experience was. Shame on this hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Selvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta muy cerca al parque y muy conveniente a restaurantes. El desalluno es excelente, y hay mucha variedad. El dormitorio esta en muy buenas condiciones y las camas muy comodas. Recomiendo este hotel, no se van a arepentir. Volveremos!
El letrero en la teraza
Stayed 2 nights in Jul 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is incredibly cozy and perfectly located for exploring Antigua on foot. I highly recommend it for anyone visiting the area. Breakfast is included, the restaurant is beautiful, and the food is absolutely delicious!
Stayed 3 nights in Jun 2025

10/10 Excellent

Walter

Stayed 2 nights in Jul 2025

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was completely satisfied with everything and everyone at the hotel. They’re always cleaning, the staff was very helpful and welcoming, and the hotel itself is accessible to many of the most popular landmarks. Would definitely stay here next time.
Stayed 2 nights in Jul 2025

8/10 Good

Migdalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel, close to everything, great food.
Stayed 2 nights in Jul 2025

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location and great staff. Hope to return soon.
Stayed 1 night in Jul 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service. Everyone was friendly and very kind! We will definitely stay there again.
Their beautiful count yard.
View from their restaurant.
Stayed 5 nights in Jun 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, especially the rooftop restaurant. The location is great, central to everything. The room is enough for those who are not looking for all the bells and whistles, my need was a place to sleep. The staff was great and accommodating. My only cons are the free parking is a couple a blocks away, getting hot water and maintaining hot water was difficult, and in my room (first floor by the front desk, 101) I found a roach. I believe this isn't the norm.
Entrance
Room
Rooftop restaurant
Breakfast
Stayed 1 night in Jul 2025