Along with a garden, this hotel has free breakfast and free self-parking. WiFi in public areas is free. Other amenities include a banquet hall.
Hotel Refugio Santa Ines offers 32 accommodations with free toiletries. This Aquitania hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.
During your stay at Hotel Refugio Santa Ines, you're just a quick walk from Lake Tota. Free breakfast, free WiFi in public areas and free self-parking are available.
Free full breakfast served daily
Free Wi-Fi (speed: 50+ Mbps)
Free self-parking
0.1 miles (0.1 km) from Lake Tota and 18 miles (28.9 km) from Archaeological Museum
Free breakfast is served daily. WiFi is free in public spaces. Free self parking is available.
Guests are served a free full breakfast daily from 8:00 AM to 11:00 AM.
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi
Parking and transport
Height restrictions apply for on-site parking
Free uncovered self parking on site
Limited on-site self parking
Food and drink
Free full breakfast available daily 8:00 AM to 11:00 AM
Conveniences
Limited-hour front desk
Guest services
Housekeeping (daily)
Outdoors
Garden
More
Banquet hall
Room amenities
Bathroom
Free toiletries
Private bathroom
Entertainment
TV
More
Free local calls
Phone
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for COP 50000.0 per day.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: COP 50000.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 9:00 PM. Front desk staff will greet guests on arrival at the property.
Property Registration Number 48523
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Property is also known as
Hotel Refugio Santa Ines Hotel
Hotel Refugio Santa Ines Aquitania
Hotel Refugio Santa Ines Hotel Aquitania
Hotel Refugio Santa Ines Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The area is a bit cold, there is a fireplace which is lovely, however opening a window for oxygen means mosquitoes and flies coming in. The cabin is amazing and right front the lake giving an amazing view. The lake is the highest lake in Colombia and second highest in Latin America. A place worth visiting.
El personal muy amable, el lugar muy tranquilo para descansar
manuela
Stayed 3 nights in Jan 2026
8/10 Good
Matias
Travelled with family
26 Dec 2025
Liked: Cleanliness, staff & service
Amabilidad
Matias
Stayed 3 nights in Dec 2025
10/10 Excellent
HERNANDO
22 Dec 2025
Liked: Cleanliness, staff & service, amenities
Excelente atencion de todo el personsl
HERNANDO
Stayed 2 nights in Dec 2025
10/10 Excellent
JUAN E
11 Dec 2025
Liked: Cleanliness, staff & service, amenities
Hotel buen ubicado, con excelente vista de la laguna de La Tota. Lastimosamente el horario del restaurante es muy restringido y no hay servicio después de las 8 PM
La vista es preciosa, la atención del personal es excelente, siendo personas muy amables. La cena que pedimos estuvo deliciosa (muy buena cocina). El servicios del desayuna también fue bueno.
Fuimos con mi familia y la verdad el sitio es bellísimo, La vista es preciosa, los empleados se esmeran por hacerte sentir como en casa. El desayuno delicioso, volveríamos sin duda.
ventura
Stayed 2 nights in Aug 2024
8/10 Good
PAULA, Bogotá
Travelled with family
23 Jun 2024
Liked: Staff & service
Es un hotel con una vista increíble sobre el lago. Muy lindo el entorno, el hotel muy envejecido. Las habitaciones amplías pero muy básicas. Las toallas viejitas, el restaurante regular.