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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3.0 star property
VIP Access

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Photo gallery for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Exterior
Indoor pool, seasonal outdoor pool, pool loungers
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, down duvets, Tempur-Pedic beds, individually decorated
Property amenity
Luxury Single Room, 1 King Bed, Non Smoking | 1 bedroom, down duvets, Tempur-Pedic beds, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Parking included

Explore the area

Map
4 Roberts Rd, Asheville, NC, 28803
  • Blue Ridge Parkway Asheville Entrance
    ‪2 min drive‬
  • Asheville Mall
    ‪5 min drive‬
  • Biltmore Estate
    ‪6 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | 1 bedroom, down duvets, Tempur-Pedic beds, individually decorated

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, down duvets, Tempur-Pedic beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, down duvets, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

1 bedroom, down duvets, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking | 1 bedroom, down duvets, Tempur-Pedic beds, individually decorated

Luxury Single Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | 1 bedroom, down duvets, Tempur-Pedic beds, individually decorated

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | 1 bedroom, down duvets, Tempur-Pedic beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Hotel in Asheville with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and a snack bar/deli. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site. Housekeeping is available on request.
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down duvets. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International. During your stay, you're just a quick walk from Asheville's Fun Depot. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include a business centre, a meeting room and a gift shop
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute drive from Blue Ridge Parkway Asheville Entrance and 14 minutes from Biltmore Estate
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers its guests a seasonal outdoor pool, an indoor pool, and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International. Free self parking is available. A complete renovation of Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International was completed in January 2023.

This 3-star Asheville hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Fireplace in lobby
  • Renovated entire property - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 01 January and close on 30 September.
  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1007 reviews
Rating 8 - Good. 278 out of 1007 reviews
Rating 6 - Okay. 101 out of 1007 reviews
Rating 4 - Poor. 51 out of 1007 reviews
Rating 2 - Terrible. 24 out of 1007 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ferdinand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean, updated, and the staff was super friendly and the bed was super comfy! The only reason why 4 out 5 stars is that it is adjacent to a busy avenue and sometimes the noise could be heard clearly especially if a high powered or emergency vehicle went by. Also we were put in a room right next to the elevator and could hear ALL the comings and goings. But once night hit it was pretty quiet and heard the road, sometimes, more than the elevator. Still it’s a great place to stay if you are only there a few nights but not a week (but not next to the elevator! 😂). Very convenient to the interstate, restaurants, and Asheville’s awesome downtown
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay- family will continue coming back to visit family and stay here. Pleasant staff, clean and comfortable rooms! Great breakfast!
Stayed 6 nights in Feb 2025

10/10 Excellent

Maria Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

sarah

Stayed 2 nights in Feb 2025

2/10 Terrible

Oshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are awful and rude .
Stayed 1 night in Jan 2025

10/10 Excellent

Kristen

Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Maria Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Check in simple. Room was not as clean as expected. Got awaken at 4am by couple arguing outside front door (we were on 3rd floor) right up under our room window. Breakfast was ok but nothing to brag about.
Stayed 3 nights in Feb 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Gregory, Gray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and friendly, and allowed us to check in an hour early. The property is clean outside and parking was convenient too. The room was clean and bed very comfortable, these were the pros. The cons were no shampoo in the bathroom and the bath towels were extremely old and worn with a “bald spot” an area you could see through. The night lamps on each side of the bed were inoperable. Lastly the Coffee convenience tray had one cup that the protective wrapper was missing and the sugar, creamer and stirrer packages were already open. Overall the cons didn’t affect our stay, but we expected more for paying more from the so called “VIP” booking. I’m trying not to be to critical but I call it as I experience it. There were good qualities and some bad, but that’s probably anywhere you go now days.
Stayed 1 night in Feb 2025

6/10 Okay

Steven

Disliked: Room comfort

Ashville

Traffic noise was a definite drawback! The room above is was noisy as well!
Stayed 1 night in Feb 2025

8/10 Good

Annice

Liked: Cleanliness, staff & service, property conditions & facilities
We we were pleased with the room, staff and location.
Stayed 1 night in Feb 2025

10/10 Excellent

Juan

Stayed 1 night in Jan 2025

10/10 Excellent

Rhoda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms
Stayed 2 nights in Dec 2024

8/10 Good

Jean, ASHEVILLE

Stayed 1 night in Jan 2025

10/10 Excellent

CAROL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great stay hotel

I found the facility to be clean welcoming and comfortable. The staff was friendly and accommodating. I would recommend this hotel and will use them again.
Stayed 1 night in Jan 2025

8/10 Good

Marisa

Clean and quiet
Stayed 1 night in Jan 2025

10/10 Excellent

Norman M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Great value, good location, safe location, close to meals.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tina, Fredericksburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and clean
Stayed 3 nights in Dec 2024

10/10 Excellent

Huong

Travelled with family
Liked: Cleanliness
Good
Stayed 3 nights in Dec 2024

8/10 Good

Andrew

Stayed 1 night in Dec 2024

10/10 Excellent

GIGI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place good service
Stayed 3 nights in Dec 2024

6/10 Okay

Christina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Plenty of parking. Nice front desk staff. Great location. Room was dirty and needed some attention to keep it maintained. Breakfast was not very impressive at all. Would look to stay elsewhere next time.
Stayed 3 nights in Dec 2024