2/10 Hirveä
Onitara N.
29.1.2026
Huonoa: Siisteys
Thank you for your message. I want to be clear, factual, and respectful in responding, as several statements in your note are inaccurate and minimize the issues we experienced during our stay.First, to correct the record: we did not bring any pets. The suggestion that pet hair or toys belonged to us is incorrect and inappropriate.Our request for a partial refund is not based on preference or “nitpicking,” but on material deficiencies in habitability, functionality, and accuracy of the listing, which interfered with normal use of the home—particularly during a holiday stay.Addressing your points directly:•Broken toiletA toilet that requires “jiggling the handle” to function properly is, by definition, not in proper working order. This is not a minor inconvenience when guests are relying on it for basic use.•Hot waterThe issue was not preference. The hot water was inconsistent and unusable at normal settings. “Shorter showers” were not disclosed in the listing and are not an acceptable substitute for adequate hot water. I have stayed in many VRBO properties and have never encountered this limitation.•Jack-and-Jill bathroom sink damageThe sink in the Jack-and-Jill bathroom blasted water forcefully, repeatedly soaking the counter area. As a result, my toiletry bag—placed on the sink—was continuously getting wet, which caused damage to my prescription medication. Several pills dissolved and became unusable. This is not cosmetic; it is a real loss caused by defect
Onitara N.
Yöpyi 5 yötä joulukuussa 2025