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Casa Giralda

3.0 star property

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Photo gallery for Casa Giralda

Waterslide
Land view from property
Full breakfast for a fee
Reception
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Restaurant

Explore the area

View in a map
Avenida del Salado 617, Baños de Agua Santa, Tungurahua, 180250
  • Place, Piscinas El Salado Thermal Bath
    ‪8 min walk‬
  • Place, Banos Central Market
    ‪19 min walk‬
  • Place, Church of the Virgin of the Holy Water
    ‪2 min drive‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite, Hill View

Classic Double Room, 1 Queen Bed, Ensuite, Hill View | Soundproofing, iron/ironing board, bed sheets

Classic Double Room, 1 Queen Bed, Ensuite, Hill View

  • Hill view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Chalet, 2 Bedrooms, Connecting Rooms, Garden View

Family Chalet, 2 Bedrooms, Connecting Rooms, Garden View | Soundproofing, iron/ironing board, bed sheets

Family Chalet, 2 Bedrooms, Connecting Rooms, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 20 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Soundproofing, iron/ironing board, bed sheets

Family Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Hill view
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Quadruple Room

Classic Quadruple Room | Soundproofing, iron/ironing board, bed sheets

Classic Quadruple Room

  • Hill view
  • 23 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Family Cabin, Balcony

Family Cabin, Balcony | Soundproofing, iron/ironing board, bed sheets

Family Cabin, Balcony

  • Hill view
  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Large Single Beds and 1 Single Bed

View all photos for Family Villa, 2 Bedrooms

Family Villa, 2 Bedrooms | Soundproofing, iron/ironing board, bed sheets

Family Villa, 2 Bedrooms

  • 35 sq m
  • 2 bedrooms
  • Sleeps 7
  • 6 Single Beds and 1 Double Bed

View all photos for Classic Triple Room, 1 Bedroom

Classic Triple Room, 1 Bedroom | Soundproofing, iron/ironing board, bed sheets

Classic Triple Room, 1 Bedroom

  • 22 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About this property

Casa Giralda

This smoke-free hotel features a full-service spa, an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge.
Casa Giralda offers 45 accommodations. Rooms open to balconies or patios. Bathrooms include a shower, complimentary toiletries and hairdryers. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
3 hot tubs are on site along with an indoor pool and an outdoor pool. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
During your stay at Casa Giralda, you're just a quick walk from Piscinas El Salado Thermal Bath. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast offered for a fee
  • Splash around at the waterslide or swim in the indoor and outdoor pools
  • Treat yourself to reflexology, massages or body scrubs at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 15-minute walk of Piscinas El Salado Thermal Bath and Volcano Watching
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Casa Giralda offers its guests a full-service spa, 3 hot tubs, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. An outdoor pool, a children's pool, and a fitness centre are also featured at the family-friendly Casa Giralda. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This Colonial Baños de Agua Santa hotel is smoke free.

Guests can enjoy full breakfast for a fee.
Casa Giralda has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee: USD 7.25 for adults and USD 7.25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 3 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Treatment room
  • Turkish bath

Accessibility

  • No lift

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 28
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 28

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 7.25 for adults and from USD 7.25 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 50.00 (one-way), (from 3 to 8 years old)
  • Pet fee: USD 10 per pet, per night
  • Early check-in fee: USD 28 (subject to availability)
  • Late check-out fee: USD 28 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Air conditioning and heating are not provided
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Casa Giralda offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:30 AM to 9:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in smoking rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hosteria Casa Giralda Hotel Banos
Hosteria Casa Giralda Hotel
Hosteria Casa Giralda Banos
Casa Giralda Hotel Banos
Casa Giralda Hotel
Casa Giralda Banos
Casa Giralda Banos Agua Santa
Casa Giralda Hotel Baños de Agua Santa
Hosteria Casa Giralda
Casa Giralda Baños de Agua Santa
Casa Giralda Hotel
Casa Giralda Hotel
Casa Giralda Baños de Agua Santa
Casa Giralda Hotel Baños de Agua Santa

Casa Giralda Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 64 reviews
Rating 8 - Good. 19 out of 64 reviews
Rating 6 - Okay. 10 out of 64 reviews
Rating 4 - Poor. 8 out of 64 reviews
Rating 2 - Terrible. 5 out of 64 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Odalia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommended
Stayed 2 nights in Mar 2025

4/10 Poor

VERONICA, ONTARIO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leaking water from the toilet, I informed the front desk but no 9ne showed up to fix it. No hot water to shower, let the water run over 10 minutes, but still no hot water. The light's were not working properly. I let the receptionist know this issues while checking out, she only said we will have someone to take a look. No apologies at all.

2/10 Terrible

ignacio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay agua caliente .. la piscina no funciona, y los emplearían no dan ayuda ni solución
Stayed 1 night in Nov 2024

6/10 Okay

Luis

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I understand the country has blackouts, but the hotel doesn't have a backup power generator; not even for the reception; therefore, there is no lights for the Wi-Fi. The hotel obtains the water from the water well by pump; therefore, because there is no power, there is no water for the toilets, showers, etc. The hydromassage pool water was cold.
Stayed 2 nights in Oct 2024

8/10 Good

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just good

Thank you could be better
Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Liked: Staff & service
Internet service was awful. Couldn’t watch anything on the tv or use out cellphones.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool place

Had everything we need to enjoyed a overnight getaway
Stayed 1 night in Dec 2023

8/10 Good

CECILIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Villas are cozy. nice staff I'd happily will return. Thanks to the kind staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was so nice. The room was in its own detached house and in a duplex style. Breakfast was very good and staff were very friendly indeed.
Stayed 1 night in Jul 2023

6/10 Okay

Alejandro

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has nice villas and very friendly staff, but the owner(s) need to invest in the facilities. It needs a facelift. For instance, villas' Fassa are getting rotten. Villas need better ventilation to control humidity in the rooms. Bathrooms needs to be upgraded. Sinks and showers' doors are acient, they leak, and smell.
Stayed 2 nights in Jul 2023

10/10 Excellent

DIANA

Stayed 1 night in Apr 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Jenny, Fairview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at the property for 2 nights and it was a great experience. The staff was willing to modify and accommodate my two additional guests last minute. The stag was very informative and helpful through our stay. The pool was clean as well as the property. I would definitely book my stay again.
Stayed 2 nights in Apr 2023

10/10 Excellent

susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place ,
Stayed 3 nights in Feb 2023

10/10 Excellent

susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Feb 2023

10/10 Excellent

Rodiam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite property, clean, love the area, easy access to a lot of places.

10/10 Excellent

Julio

Stayed 1 night in Jul 2022

2/10 Terrible

Pedro

Business traveller
No internet in rooms ,very poor signal
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an excellent place, love it and I’ll coming back next year. Breakfast was good but the buffet we wait for long time and small amount of food. Parking was free. The personal was very friendly the place was quite it. The best thing was that you can saw the beautiful volcano.
Stayed 2 nights in Jun 2021

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Peaceful retreat in Banos, Ecuador

We stayed two nights at Casa Giralda. Things we really enjoyed: close proximity to hot springs/baths (walkable); two-room unit with 7 beds made it very comfortable for big family, complimentary breakfast was excellent; the one jacuzzi, sauna, and hot steam room were great; location is a little above town so you get great views and more quiet/little traffic on road. Things that need to be improved: two of the four jacuzzis were out-of-service, and one of the two pools was closed. Overall, the property is on-par with the higher end hotels in Banos, but has greater amenities and a superior location if you want peace and quiet.
Covered Pool
View from Top of Water Slide Platform
Upper Pool and Water Slide
Snow on Nearby Volcano, taken from Casa Giralda's road
Stayed 2 nights in Nov 2020

8/10 Good

Gigi, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
It was all I expected. Very nice facility, it may need a little upgrade, but overall great. The cabin was comfortable, location is perfect, close to everything without being in the middle of town. Staff super helpful and kind. Good breakfast.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel was on poor conditions, the matres was so hard and unconfortble
Stayed 1 night in Aug 2018

4/10 Poor

Sofia, connecticut

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Its ok for moderate budget out of center but close. Walls are thin noise can be heard easily. Breakfast was good.
Stayed 1 night in May 2018