Renee was very responsive. We appreciated the timely responses. The unit was nice, clean, easy to access, had plenty of space, and had nice amenities. The bed was very spacious, but a bit hard for us. Of course we understand that bed satisfaction varies per individual. The cleanliness was of utmost importance to us and this unit was definitely clean. The only thing I would recommend is to have an additional shelving unit such as the one that was by the shower, over by the sink in the bathroom. Since there was a pedestal sink, there wasn’t a lot of space to set things while getting ready. Thank you for everything!