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Serrana Palace Hotel

3.0 star property

Photo gallery for Serrana Palace Hotel

Outdoor pool, pool loungers
Buffet
Exterior
Lounge
Double or Twin Room | Minibar, desk, blackout curtains, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Rua Goitacazes, 450 - Centro, Belo Horizonte, MG, 30190-050
  • Place, Central Market
    ‪2 min walk‬
  • Place, Afonso Pena Avenue
    ‪3 min walk‬
  • Place, Raul Soares Square
    ‪3 min walk‬
  • Airport, Belo Horizonte (CNF-Tancredo Neves Intl.)
    ‪38 min drive‬

Room options

View all photos for Single Room

Single Room | Minibar, desk, blackout curtains, free WiFi

Single Room

  • 32 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

Double or Twin Room | Minibar, desk, blackout curtains, free WiFi

Double or Twin Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Triple Room

  • 32 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi
Reception
Hotel Esplanada
Belo Horizonte Centro
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
3.7 out of 5, Good, 854 reviews
The price is €37
includes taxes & fees
21 Jun - 22 Jun
Hotel Esplanada

About this property

Serrana Palace Hotel

An outdoor pool, a restaurant and a sauna are available at this hotel. Additionally, a rooftop terrace, self parking and a business centre are on-site.
Serrana Palace Hotel offers 110 accommodations with minibars and a hairdryer. Televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a sauna.
During your stay at Serrana Palace Hotel, you're just a quick walk from Afonso Pena Avenue. You'll find features such as an outdoor pool, a restaurant and a business centre.
  • Free WiFi
  • Enjoy a bite to eat at the brasserie
  • Breakfast is offered for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, a porter and luggage storage
  • On-site recreation includes a steam room and a sauna
  • Just a 4-minute walk from Afonso Pena Avenue and 9 minutes by car from Arena MRV
  • Airport pick-up shuttle service available for a fee
Serrana Palace Hotel offers its guests an outdoor pool and a sauna. There's a restaurant on site. There's an onsite business centre.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Serrana Palace Hotel. A shuttle from the airport to the hotel at scheduled times is available for a fee. Parking is available for a fee.

Solar das Alterosas – This brasserie serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Airport pick-up shuttle (surcharge) at scheduled times
  • Parking on site (BRL 25 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • Solar das Alterosas

Things to do

  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 13 floors
  • Built in 1974

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BRL 110 per vehicle (one way)
  • Self-parking fee: BRL 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Serrana Palace
Serrana Palace Belo Horizonte
Serrana Palace Hotel
Serrana Palace Hotel Belo Horizonte
Serrana Palace Hotel Belo Horizonte, Brazil
Serrana Palace Hotel Hotel
Serrana Palace Hotel Belo Horizonte
Serrana Palace Hotel Hotel Belo Horizonte

Serrana Palace Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 105 reviews
Rating 8 - Good. 26 out of 105 reviews
Rating 6 - Okay. 40 out of 105 reviews
Rating 4 - Poor. 7 out of 105 reviews
Rating 2 - Terrible. 11 out of 105 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

melhor não comentar.

melhor não comentar. pode soar ofensivo para ouvidos sensíveis. não permaneci no hotel. desde a recepção, até a limpeza do quarto: nota zero. fui para outro hotel onde fui muito bem atendido. Serrana, nunca mais!
Verified

2/10 Terrible

DENIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
foi mal atendido na recepção
Verified

6/10 Okay

ESTEFANIA

Disliked: Cleanliness, property conditions & facilities, room comfort
Bom custo beneficio
Verified

6/10 Okay

weslley marcelo

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hospedagem

Local bem situado, porém achei o banheiro extremamente pequeno.Box apertadíssimo.
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

O hotel já foi bom, atualmente está desagradável.

Fui hospede antigo do hotel e a atual estadia foi desagradável e provavelmente não voltarei mais ao mesmo.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nada a reclamar. Muito bom.

Nada a reclamar.
Verified

6/10 Okay

RENATO

Disliked: Room comfort

Hotel Serrana, perto de tudo

Hotel simples, com um mínimo de conforto, mas com localização central.
Verified

2/10 Terrible

adriane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absurdo o gerente dizer que não incluído o café da manhã nas diárias.
Verified

6/10 Okay

Lúcius Batista

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheguei no fim da noite e quando fui tomar banho a água estava fria. Levou quase meia hora para consertar. Nos dias seguintes a água não esquentava muito. Fica perto do Mercado Central, o que é legal, mas a rua tem bares bem feios. Não recomendo para família.
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otima estadia

Foi uma otima estadia. Fomos muito bem atendidos, o quarto eh bem cuidado e ficamos muito satisfeitos com o cafe da manhã
Verified

6/10 Okay

Celi Márcio

boa localização

Reservei o hotel e em nenhum momento foi-me dito que a reserva seria sem café da manhã. Chegando lá, o recepcionista me informou isso. Como não tinha como cancelar a reserva, entrei assim mesmo. Depois o recepcionista me ligou dizendo que o café estava liberado. No entanto, no terceiro dia vieram me pedir para assinar comanda de café da manhã.Achei constrangedor. Mas não assinei e nem paguei.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

melhor que nada

Se vc espera chegar e tomar um banho quente, esqueça. Não importa em que andar, no 9, 4 ou 3. A água do chuveiro é fria, mesmo esperando 10 min desperdiçando água. Na última veZ que estive no hotel havia um tufo de cabelo no edredon. Na penúltima vez havia fios de cabelo pelo chão. No quarto dizem que a cozinhanfica aberta até às 23, mas se vc quiser jantar às 22 não é possível
Verified

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfeito!!!!

Muito confortável, cafe da manha maravilhoso
Verified

6/10 Okay

Dimitri

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Decepcionado

Fiz a reserva para casal e mandou quarto de dois solteiros . Café da manhã com pouca variedade . Poderiam ser melhores
Verified

10/10 Excellent

Vinícius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O quarto para duas pessoas é muito confortável, o café da manhã tem variedades de pães e frutas, e fica perto da rodoviária de BH.
Verified

4/10 Poor

Railson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Melhorias Continuas

Quarto péssimo, mal cheiro, cama horrível, ar antigo, banheiro feio/péssimo.
Verified

2/10 Terrible

Pollyanna

Disliked: Staff & service

Péssimo!

Fiz check in as 22:57 e na recepção havia muita má vontade pelo horário, computador para verificar a reserva estava desligado o que ocasionou na demora do atendimento, que já era ruim, ainda houve mal entendidos quanto ao café da manhã que não estava incluso e não é claro na reserva e o valor não foi debitado on line no cartão de crédito.
Verified

8/10 Good

Gabriel

Liked: Room comfort

localização excelente

Excelente localização, preço justo.
Verified

6/10 Okay

Paula

Disliked: Property conditions & facilities, room comfort

Ótima localização

Gostei muito por sua localização, pertinho do Mercado Central e do Shopping Cidade
Verified

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa

Ótimo atendimento.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Razoável

Servicos precisam melhorar no hotel.
Verified

10/10 Excellent

ARMANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nota 10

Excepcional..
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Serrana palace

O chuveiro não estava esquentando água direito e a limpeza do quarto deixou a desejar. Fui muito bem tratado o tempo todo, ótimos funcionários e ótimo atendimento. Boa relação custo/benefício.
Verified

10/10 Excellent

JOÃO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom.

Sempre fui bem atendido. Já conheço alguns pelo nome, Sr. Antonio, João, e o Jailson. Camareiras muito educadas e atenciosas. Serviço de quarto bem cuidado.
Verified

10/10 Excellent

Murilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bom hotel

Considerando que todos os prédios no centro da cidade são velhos, este hotel está em excelente condição, e surpreendentemente o chuveiro aquecia rapidamente e funcionava muito bem. O hotel fica ao lado de um shopping, o que facilita a ida ao mercado para comprar coisas para a estadia e para refeições fora do hotel. Os funcionários são simpáticos e atenciosos!