2/10 Terrible
Yadira
24 Aug 2025
Disliked: Cleanliness, staff & service, amenities
was told a $100 deposit when it didn’t say anything about it thru the app. Grab some water around 11pm-midnight&found popeyes outside my door. I didn’t touch it as I thought it could’ve been a joke. Around ~1:20-1:40am a heavy knock was at my door for 2-3 mins. I was all alone as a woman not expecting anyone. So I stayed in bed. Someone was knocking again around ~3/3:30am for a couple of mins. At this point I was scared because checking the door wasn’t worth risking my safety. I grabbed the phone in my room to dial the front desk. The line was cut or not plugged in. I felt like in a horror film. It would’ve been appreciative for staff to make sure it’s plugged back in/working before assigning a room prior guests arrival. I had to use my personal cell to call the front desk and explain the situation AT 3/3:30AM. The gal said she would look at the cameras. I called back 15 mins later and gal at the front claimed she saw nobody and if it was my popeyes meal out my door. I declined and she was telling me someone was asking for it on the 1st floor(told driver to leave it at front desk). I was even more scared because how could someone drop off food at the end of the hallway near the staircase when you need a keycard to come in from the outside I WAS ON THE 2 FLOOR. She told me she’ll tell morning staff about the situation&to get some rest. Checking out and morning staff is unaware about it.She said she’ll take note of it-it’s going to be 2weeks since&never heard back
Yadira
Stayed 1 night in Aug 2025
