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Protea Hotel by Marriott Bloemfontein Willow Lake

4.0 star property

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Photo gallery for Protea Hotel by Marriott Bloemfontein Willow Lake

Outdoor pool, pool umbrellas, pool loungers
Lounge
Daily buffet breakfast for a fee
Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
101 Henry Street, Bloemfontein, Free State, 9301
  • Place, Mimosa Mall
    ‪7 min walk‬
  • Place, University of the Free State
    ‪16 min walk‬
  • Place, Free State Stadium
    ‪20 min walk‬
  • Airport, Bloemfontein (BFN)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Single Beds

  • City view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Protea Hotel by Marriott Bloemfontein Willow Lake

This hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a conference centre and coffee/tea in a common area. Housekeeping is available on request.
Protea Hotel by Marriott Bloemfontein Willow Lake offers 94 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Protea Hotel by Marriott Bloemfontein Willow Lake, you'll be within walking distance of Mimosa Mall. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy garden views while dining at 101 Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • 12 minutes by foot from Mimosa Mall and a 2-minute drive from Supreme Court of Appeal
  • Airport, shopping centre and local-area shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, a meeting room, and limo/town car service.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1378 square feet (128 square metres) and includes a conference centre. An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Protea Hotel by Marriott Bloemfontein Willow Lake. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bloemfontein hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 10:30 AM.
101 Restaurant – This poolside restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 10:30 AM on weekends; ZAR 250 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 101 Restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room washing machine/dryer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,378 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • No lift
  • Portable bathtub seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • 2 buildings
  • Banquet hall
  • Built in 2009
  • Designated smoking areas
  • No plastic coffee stirrers
  • Victorian architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: ZAR 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 250 per person
  • Airport shuttle fee: ZAR 250 per person (one-way)
  • Airport shuttle fee per child: ZAR 200.00 (one-way), (up to 12 years old)
  • Late check-out fee: ZAR 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Protea Hotel by Marriott Bloemfontein Willow Lake Hotel
Protea Hotel Willow Lake Bloemfontein
Protea Willow Lake
Protea Willow Lake Bloemfontein
Willow Lake Protea Hotel
Protea Hotel by Marriott Bloemfontein Willow Lake Bloemfontein

Protea Hotel by Marriott Bloemfontein Willow Lake Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 61 out of 148 reviews
Rating 8 - Good. 65 out of 148 reviews
Rating 6 - Okay. 16 out of 148 reviews
Rating 4 - Poor. 5 out of 148 reviews
Rating 2 - Terrible. 1 out of 148 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, charming staff, clean and good service.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will definately go stay there again

Friendly staff , clean all over the place with the best breakfast
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Jacobus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our second stay here. Thats why we came back
Stayed 2 nights in Aug 2025
Verified

8/10 Good

FILIMAO

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pleasant hotel. Stayed there for the cricket so location was good. Food was excellent in the restaurant
Stayed 2 nights in Jan 2023
Verified

8/10 Good

Tsietsi

Liked: Cleanliness, amenities, property conditions & facilities
Staff made us feel comfortable and safe
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable overnight stay

Very pleasant overnight stop - food in the restaurant was delicious and the service was excellent, I found the staff very attentive and considerate. Beds very comfortable.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Musawenkosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Closer to amenities and convenient

It was once again a pleasant stay and good value for money since it was within a walking distance of two major shopping malls and a park for entertainment
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and friendly staff

The staff were incredibly friendly and went out of their way to ensure I had everything I needed. Great welcome from management and superb service.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Patricia Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Lovely, comfortable, friendly
Stayed 4 nights in May 2023
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hospitality

Exceptional service from the team at this hotel made our see stay really special. It is hard for an hotel chain to make a visit feel personal but from check-in to bar and dinner and breakfast, service was professional, friendly and welcoming. Well done to the whole team. Special mention for Selereko who was outstanding.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Adriaan

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed. Thanks
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Sonya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It use to be a nice place. Had a cable along the doors of the rooms with cameras for security plus two officers down the stairs.
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was tiny and stuffy. The shower was 0.5 meters from the bed. You could hear everything going on around and above. The water, both shower and sink, smelled of salt and fish. I felt disgusting after showering. The staff was all very friendly and helpful, but the room was horrid. I have stayed at dozens of Marriotts and never experienced something so ridiculous.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Rusten

Liked: Staff & service, property conditions & facilities, room comfort
There was a lot of small gaps in service. My table being cleared while I was getting food then I lost the table and there were non left, I was standing with my food and nowhere to eat it. Trying to print documents which took over two hours, many small things Marriot hotels should have sorted.
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

david

Liked: Cleanliness, staff & service
The pictures did it more justice than the stay .. dated and not good finishes with what was updated
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Central and nice place. Very comfortable and great staff.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Mattheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aangenaam en vriendelike diens met ontvangs. Kamer was silwerskoon.
Stayed 2 nights in Sep 2021
Verified

8/10 Good

Retha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service and great rooms.
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely the best

Great stay. Neat and comfortable rooms.
Stayed 1 night in Apr 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortability

The stay would have been excellent if it wasn't for the noise levels.
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un hôtel 4* en centre ville

Bon accueil, personnel à l'écoute. Piscine trop petite et à l'ombre. Restaurant cher. Petit déjeuner très cher
Stayed 1 night in Feb 2020
Verified

8/10 Good

Marie-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pæne værelser og fine omgivelser

Rigtig fint sted med udsigt til zoo. Rene, moderne værelser.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome from check in staff. All staff personable and bedroom design and layout exceptional.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Travel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely. Everything was wonderful.
Stayed 1 night in Dec 2019