See all properties

Boca de Agua Bacalar A Member of Design Hotels

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Boca de Agua Bacalar A Member of Design Hotels

Master Pool Tree House | Bathroom | Shower, rainfall showerhead, hair dryer, bathrobes
Exterior
Exterior
Master Pool Tree House | Living area
Master Pool Tree House | Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Place, Lake Bacalar
    ‪3 min drive‬
  • Place, Cenote Azul
    ‪7 min drive‬
  • Place, Cenote Cocalitos
    ‪9 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Jungle Tree House

Jungle Tree House | Premium bedding, down duvets, minibar, in-room safe

Jungle Tree House

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Pool Tree House

Master Pool Tree House | Living area

Master Pool Tree House

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two-Bedroom Pool Villa

Two-Bedroom Pool Villa | Premium bedding, down duvets, minibar, in-room safe

Two-Bedroom Pool Villa

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

Similar properties

Private beach, rowing
Hotel Rancho Encantado
Bacalar
  • On private beach
  • Pool
  • Hot tub
  • Spa
4.7 out of 5, Exceptional, 1,000 reviews
The price is €98
includes taxes & fees
7 Jun - 8 Jun
Hotel Rancho Encantado

About this property

Boca de Agua Bacalar A Member of Design Hotels

This hotel features a private beach, an outdoor pool and a restaurant. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe and spa services.
Boca de Agua Bacalar A Member of Design Hotels offers 22 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This individually furnished accommodation has separate sitting areas and includes dining tables. Beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, and bathrobes. Business-friendly amenities include desks and desk chairs. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages, an iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.
During your stay at Boca de Agua Bacalar A Member of Design Hotels, you'll be within walking distance of Lake Bacalar. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, yoga classes and kayaking
  • 7 minutes by car from Lake Bacalar and 9 minutes from Cenote Cocalitos
  • Airport pick-up shuttle service available for a fee
A private beach is featured. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

An outdoor pool, spa services, and a terrace are also featured at the luxury Boca de Agua Bacalar A Member of Design Hotels. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Xul-Ha hotel.

Guests are served a free cooked-to-order breakfast daily from 8:00 AM to 11:30 AM.
Boca de Agua Bacalar A Member of Design Hotels has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkelling
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No lift
  • Smooth flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Boca de Agua Bacalar A Member of Design Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Boca de Agua Hotel

Boca de Agua Xul-Ha

Boca de Agua Hotel Xul-Ha

Boca de Agua Bacalar A Member of Design Hotels Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 60 reviews
Rating 8 - Good. 8 out of 60 reviews
Rating 6 - Okay. 8 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 5 out of 60 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Braulio

Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful hotel in an amazing location. Great food and great service.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities
The staff was so incredible and friendly. Wonderful food, drinks, service. Incredible location and design
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Great hotel and even better staff. Truly a magical hotel. If you want a luxurious and relaxing stay, I highly recommend.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boca de Agua is a truly special place. Stunning architecture blended perfectly with nature, peaceful surroundings, and impeccable attention to detail. The staff was warm and attentive, the rooms were beautifully designed, and the overall atmosphere felt serene and luxurious. A unique and unforgettable stay—highly recommend.
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

eva

Liked: Cleanliness
Disliked: Staff & service
5 star setting, 2 star service. Such a shame.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Mahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

David

Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Yehoshua

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025
Verified

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Sebastian

Liked: Amenities
El lugar es muy bonito y la laguna es verdaderamente divina. Sin embargo, el servicio deja mucho que desear. Reservamos con anticipación el traslado al aeropuerto y, un día antes de nuestra llegada, confirmamos si todo estaba listo; para nuestra sorpresa, no tenían registro de nuestra llegada. Además, nos cobraron el servicio de pickup como si fuera en camioneta, pero pasaron por nosotros en un taxi. En el área de la laguna hay muy pocos camastros. Al notar que los de la alberca estaban vacíos, solicitamos si podíamos utilizarlos y nos lo negaron. El servicio de alimentos en la laguna también fue muy deficiente; en una ocasión esperamos hasta dos horas por una cerveza. Al finalizar nuestra estancia, detectamos cargos incorrectos: nos cobraron alimentos más IVA, cuando en el menú se especifica claramente que los precios ya lo incluyen. Asimismo, el tour que contratamos con ellos tuvo un sobrecargo de $2,000 pesos adicionales a lo que previamente nos habían informado. Intentamos aclararlo vía WhatsApp, pero nunca recibimos respuesta. Es un lugar muy lindo, pero está lejos de ofrecer el nivel de servicio que justificaría una Llave Michelin.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Séjour incroyable dans la jungle au bord de la si belle lagune de Bacalar. Le personnel est adorable et les villas au top ! Nous recommandons vraiment cet hôtel si vous souhaitez un séjour luxueux au cœur de la nature.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nishalle

Liked: Cleanliness, property conditions & facilities
La laguna es hermosa
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Laurent

Liked: Cleanliness, amenities
chambre très belle et très confortable
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, amenities
Tudo maravilhoso
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Raúl

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

María García

Liked: Cleanliness, amenities, property conditions & facilities
El hotel una maravilla…. Solo una cosa… me robaron mi iPad 😪 se que no me iban a resolver nada proque no tenía forma de comprobar que la llevaba… y me extraña que siendo un lugar tan exclusivo sucedan ese tipo de cosas Y tampoco le dieron seguimiento, quedaron de avisarme su conclusión de la investigación y nunca me contactaron
Stayed 3 nights in Nov 2025
Verified

4/10 Poor

Ivonne

Liked: Amenities, property conditions & facilities
El sitio es hermoso pero el servicio es PÉSIMO.
Stayed 3 nights in Oct 2025