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Best Western Mountain Lodge at Banner Elk

2.5 star property

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Photo gallery for Best Western Mountain Lodge at Banner Elk

Exterior
Lobby
Lobby
Pillow-top beds, in-room safe, laptop workspace, iron/ironing board
Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed) | Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
1615 Tynecastle Highway, Banner Elk, NC, 28604
  • Sugar Mountain Resort
    ‪4 min drive‬
  • Hawksnest Tubing Park
    ‪9 min drive‬
  • Beech Mountain Resort
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed) | Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

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Exterior

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About this property

Best Western Mountain Lodge at Banner Elk

Hotel in Banner Elk with free breakfast and fitness centre
A fitness centre, a seasonal outdoor pool and a business centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and a 24-hour front desk. Housekeeping is available on request.
Best Western Mountain Lodge at Banner Elk offers 100 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and a safe. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. 30-inch flat-screen televisions come with satellite channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Mountain Lodge at Banner Elk. During your stay, you'll be within walking distance of Lees-McRae College. Free WiFi in public areas, free self-parking and a gym are available.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 5 minutes by car from Sugar Mountain Resort and 14 minutes from Beech Mountain Resort
  • Pets welcome for a fee (restrictions apply)
Best Western Mountain Lodge at Banner Elk offers its guests a fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. A business centre and 4 meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 3600 square feet (324 square metres) and includes conference space. Best Western Mountain Lodge at Banner Elk also features a vending machine, a garden, and concierge services. Self parking is free.

This Banner Elk hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.01 per stay)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • DVD player
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 3,600 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (95 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 21 2025 to October 1 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per day (maximum USD 100 per stay)
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.01 per stay (rates may vary)
  • Pet fee: USD 10 per pet, per day (maximum USD100 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 29 May and close on 05 September.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Banner Elk Best Western
Banner Elk Lodge
Best Western Banner Elk
Best Western Mountain Lodge
Best Western Mountain Lodge Banner Elk
Best Western Mountain Lodge Hotel
Best Western Mountain Lodge Hotel Banner Elk
Best Western Plus Mountain Lodge At Banner Elk Hotel Banner Elk
Best Western Mountain Banner Elk
Best Mountain At Banner Elk
Best Western Mountain Lodge at Banner Elk Hotel
Best Western Mountain Lodge at Banner Elk Banner Elk
Best Western Mountain Lodge at Banner Elk Hotel Banner Elk

Best Western Mountain Lodge at Banner Elk Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1002 reviews
Rating 8 - Good. 332 out of 1002 reviews
Rating 6 - Okay. 94 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Cristian

Stayed 3 nights in Feb 2025

8/10 Good

Mark

Business traveller

A place to sleep…

The hotel was clean, the service was good. You can see signs of age and neglect in the general maintenance, but is a nice functional place to stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

DAVID

Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Stayed 1 night in Dec 2024

10/10 Excellent

Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos
Stayed 2 nights in Jan 2025

4/10 Poor

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Skiing is close
Stayed 3 nights in Feb 2025

8/10 Good

Anirban

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, close to Sugar Mountain Ski resort.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean, friendly, great breakfast, comfortable two ski resorts plenty of food choices. Recommend Holy Smokes BBQ beech mountain great view. WOW!
Stayed 1 night in Feb 2025

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great snow ski trip stay.

Nice clean room that has been remodeled and updated. Beds were comfortable but the pillows not so much. The front staff were polite and helpful. Overall I would recommend this hotel.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible, smelled like diesel fumes in room which soon led to terrible headache and prompt checkout. No refund due to booked through Expedia and unable to reach anyone with Expedia to get money back. Will no longer book anything through Expedia!
Stayed 1 night in Feb 2025

8/10 Good

james

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Gabby

Liked: Cleanliness, property conditions & facilities
employees were helpful, hygeine products smelled amazing, and bath water was hot and not warm like some other hotels!
Stayed 1 night in Jan 2025

10/10 Excellent

kim

Stayed 1 night in Jan 2025

10/10 Excellent

jacek

Stayed 1 night in Jan 2025

2/10 Terrible

Aegis

Stayed 1 night in Jan 2025

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, room comfort

A place to sleep, but little more

This entire property in in need of a makeover. However, the bed was decent and the area outside the bathroom had been updated. The shower and bathroom itself looked like it was 20 years old, with leaking faucet and water that went back and forth between hot and cold. Staff was nice and the breakfast was great. Had this been $100 or less would be fine, but for $280-way, way, way over-priced.
Stayed 1 night in Jan 2025

6/10 Okay

Stacy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Dexter, FLAGSTAFF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint place
Stayed 1 night in Jan 2025

8/10 Good

Lisa

Staff were amazing. Weather restricted me night and there were no viable food options other than vending machines accepting only cash which was a huge issue for patrons
Stayed 4 nights in Jan 2025

8/10 Good

Tristin

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, close to Sugar Mountain

Great hotel. Only 2 miles from Sugar Mountain. Comfy beds, Good breakfast. Reasonable price.
Stayed 1 night in Jan 2025

10/10 Excellent

tialhre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean comfort and relax I will give 5 star
Stayed 1 night in Jan 2025

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great skiers stay

Good people. Breakfast too. Real eggs. Manager Ms Monroe is great. Always try to stay here for skiing at Sugar.
Stayed 1 night in Jan 2025