4/10 Poor
kevin, daly city
Business traveller
24 Apr 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed a total of 13 nights to attend my MIT executive education course. The hotel's dining area is only a bar. They lack a proper dining room, but I didn't mind the setup.
What REALLY annoyed me was the rude and poor customer service provided by the bartender.
I ordered a penne pasta and asked the bartender (there are no waiters) to add chicken on 2 separate nights. I was charged $8 on the first night and $12 on the second. The pasta was the same dish.
Since I was charged a different price for the chicken on the second night, I asked the bartender why there was a price difference. He just shrugged and just said I don't know, it is just different. He was annoyed by my inquiry as if I should pay and not bother him. I was already tired from a long day of class at MIT and didn't want to argue. I just paid and barely left him a tip, and left and never returned for dinner again.
To top it off, the pasta was terrible. I only ate there because I was too exhausted to walk around in the rain to find another restaurant.
Lastly, the hotel charges a $25/night destination fee that was hidden in the fine print when I booked the hotel. The additional cost was a surprise to me.
I would not recommend this hotel.
kevin
Stayed 13 nights in Apr 2025