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Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

3.0 star property

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Photo gallery for Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

Balcony
Balcony
Terrace/patio
Exterior
Property grounds

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

Map
East Overcliff Drive, Bournemouth, England, BH1 3AN
  • Bournemouth Beach
    ‪3 min walk‬
  • Bournemouth International Centre
    ‪15 min walk‬
  • Bournemouth Pier
    ‪15 min walk‬
  • Southampton (SOU)
    ‪43 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Terrace/patio

Family Room, Multiple Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, desk, iron/ironing board, travel cot

Standard Room, 1 Double Bed, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Premium bedding, desk, iron/ironing board, travel cot

Standard Room, 1 Single Bed, Non Smoking

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Terrace/patio

Superior Room, 1 Double Bed, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Premium bedding, desk, iron/ironing board, travel cot

Executive Room, 1 Double Bed, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

Beachside fun near Bournemouth Pier
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Bournemouth East Cliff Hotel, Sure Hotel Collection by BW offers 67 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Beds feature premium bedding. LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Bournemouth East Cliff Hotel, Sure Hotel Collection by BW. During your stay, you're just a quick walk from Bournemouth Beach. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • Within a 15-minute walk of Bournemouth Beach and Bournemouth Pier
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 295 square feet (27 square metres) and includes conference space. Bournemouth East Cliff Hotel, Sure Hotel Collection by BW also features a terrace, a garden, and concierge services. For a fee, parking is available. You'll have access to the indoor pool, outdoor pool, and health club at a partner property.

This 3-star Bournemouth hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 8:00 AM to 10:30 AM.
Bournemouth East Cliff Hotel, Sure Hotel Collection by BW has a restaurant on site.
Room service is available.

Languages

English, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 20 per day)

Food and drink

  • English breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool (guest access)
  • Outdoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 295 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 steps to reach entrance
  • Assistive listening devices
  • Lever door handles
  • Upper floors accessible by stairs only
  • Vibrating pillow alarm
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1930
  • Smoke-free property

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 15.00
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 20 per day
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Bournemouth East Cliff
Bournemouth East Cliff Court
Menzies Hotels Bournemouth East Cliff Court
Menzies Hotels Cliff Court
Menzies Hotels Cliff Court Hotel
Menzies Hotels Cliff Court Hotel Bournemouth East
Hallmark Hotel Bournemouth East Cliff
Hallmark Bournemouth East Cliff
Menzies East Cliff Court Bournemouth Hotel Bournemouth
Hallmark Hotel Bournemouth East Cliff
S. Bournemouth East Cliff Opco Limited
Bournemouth East Cliff Sure Hotel Collection by Best Western
Bournemouth East Cliff Hotel, Sure Hotel Collection by BW Hotel

Bournemouth East Cliff Hotel, Sure Hotel Collection by BW Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 267 out of 1005 reviews
Rating 8 - Good. 394 out of 1005 reviews
Rating 6 - Okay. 173 out of 1005 reviews
Rating 4 - Poor. 96 out of 1005 reviews
Rating 2 - Terrible. 75 out of 1005 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kayleigh

Liked: Cleanliness, staff & service, amenities
Lovely stay Night before had some crime so arrived and police all corned off Old fashioned but clean hotel Staff nice Perfect location
Stayed 1 night in Mar 2025

2/10 Terrible

Jac

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We called in advance to inform the hotel that we would be checking in late, the lady on the phone left a message for the night staff. We arrived just before midnight to see a number on the front door saying to go to the Carlton hotel or call a number for assistance. Called multiple times, no answer. Went to the hotel across the road (Carlton Hotel) to see another letter on the door to ring a mobile number. Called the number multiple times - no answer. We had to forcibly pull open a powered door that was off, to get into the hotel after being locked outside for 20 minutes in the freezing cold after a long drive at midnight. There was also another couple who were already checked in that were locked out of the hotel! There was no staff at reception. We finally found a member of staff who apologised, stating his phone was on ‘sleep mode’ (do not disturb) so the calls didn’t come through. His number was on the front door to the hotel! We were then told we were staying at the Carlton hotel, and had been moved from the hotel we had originally booked. ‘They move all their winter bookings to the Carlton Hotel’. We eventually got our room keys, and 2 free drink tokens as a ‘sorry’. We get to our room and find a letter stating to claim free drink vouchers at reception. So not that much of a special ‘sorry’. The room decor was also awful. Horrible wall paper and paintings. In need of an update.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pleased staff. Great food. Staff very helpful. we can't wait to come back again
Stayed 2 nights in Jan 2025

8/10 Good

LE SI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is nice

8/10 Good

Christopher, London

Travelled with family
Liked: Cleanliness, staff & service
The staff were friendly and helpful. The buffet breakfast was we'll stocked and enjoyable. The swimming pool was closed but fortunately we were able to walk to the hotel next-door and use their swimming pools. The Sauna and Jacuzzi facilities would have been very welcome, if only they were working! The room that we had on the same level as the reception wasn't great, as we didn't have any kind of view from the window. We were offered another room but declined it, as it was even less suitable for us. Anyway, it was just a one night stay, and overall, it was an enjoyable and worthwhile stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Oct 2024

4/10 Poor

Sam

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
**this is a review of the Carlton hotel which we were moved to. We booked to stay for 2 nights at the East Cliff hotel as we were running the Bournemouth half marathon. We arrived on Saturday to be initially told that they are closing for winter and we would be “upgraded” to the hotel next door, the Carlton hotel, but we would have to stay the first night in the East Cliff hotel. Eventually another member of staff came over and told us she had managed to get us a room for both nights at the Carlton hotel instead, which did make things easier. The check in was good and the staff were very nice but unfortunately that is about as good as it gets. On Saturday we dropped our bags at the room and went out to meet friends. When we arrived back to the room there was a wedding going on and we quickly found out that the sound proofing in the rooms in not good at all. We were kept awake until 1:30am with the loud music, and we had to be up at 7am to get ready for the half marathon we were running which was really not ideal. Obviously this is no fault of the other patrons or staff, but it should be highlighted that the sound proofing is not good. We returned after the race on Sunday. We wanted to go in the jacuzzi/sauna, which we quickly found out were both out of order. It was raining Sunday evening, and when we returned after going for a meal we found that the rain had come through the ceiling and soaked our belongings. I did highlight this on checkout. Would not stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sami

Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, great location and hospitality

Staff were wonderful, very welcoming, professional, and attentive.The room was above expectations, bright clean and comfortable.One or two minor areas of detail in the room need patching up but very acceptable.Common areas are excellent, breakfast was great and the breakfast team were super welcoming.
Stayed 1 night in Oct 2024

6/10 Okay

Adele

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very outdated decore in the bedroom. The bathroom needed updating as was difficult to work the mixer tap for the shower and the door didn’t stay shut
Stayed 1 night in Oct 2024

6/10 Okay

Bushra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay. I booked executive room whicb was average and had nothing special in it. Despite having patking available on site, i still had to pay £20 which was a surprise. Breakfast was average with very little variety.
Stayed 1 night in Sep 2024

4/10 Poor

Matthew

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Amenities
Car broken into outside hotel. All facilities advertised were at sister hotel and limited openings times. Room itself was nice inside and great view but everything else is a huge let down. Also advertising an outdoor pool which looks like it hasn’t been used for years
Stayed 1 night in Sep 2024

8/10 Good

David

Stayed 4 nights in Sep 2024

6/10 Okay

Marton

Travelled with family
Liked: Cleanliness, staff & service
the view
Stayed 1 night in Sep 2024

6/10 Okay

Nicole

Stayed 2 nights in Aug 2024

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Convenient and clean

Very close to the beach with easy access, good customer service, nice views.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shanaz

Stayed 3 nights in Aug 2024

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2024

4/10 Poor

Chieko

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Gillan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Marjorie Anne

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here the stuff are amazing afte lr extending my stay they made it so we wouls stay in the same room to make it easier for us
Stayed 3 nights in Aug 2024

10/10 Excellent

Ming-yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good!

Lovely view and excellent service. Room was very cleaned!
Stayed 2 nights in Aug 2024