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Serenity Hotel

2.0 star property

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Photo gallery for Serenity Hotel

Deluxe Double Room, 1 Double Bed, Non Smoking, City View | Iron/ironing board, free WiFi
Superior Studio, Multiple Beds, Kitchenette, City View | Iron/ironing board, free WiFi
Deluxe Double Room, 1 Double Bed, Non Smoking, City View | Iron/ironing board, free WiFi
Iron/ironing board, free WiFi
Deluxe Double Room, 1 Double Bed, Non Smoking, City View | In-room fitness

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Laundry room

Explore the area

View in a map
42 Tregonwell Rd, Bournemouth, England, BH2 5NT
  • Place, Bournemouth International Centre
    ‪6 min walk‬
  • Place, Bournemouth Beach
    ‪6 min walk‬
  • Place, Bournemouth Pavillion Theatre
    ‪9 min walk‬
  • Airport, Southampton (SOU)
    ‪72 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed, Non Smoking, City View

Deluxe Double Room, 1 Double Bed, Non Smoking, City View | In-room fitness

Deluxe Double Room, 1 Double Bed, Non Smoking, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, Multiple Beds, Non Smoking, City View

Deluxe Triple Room, Multiple Beds, Non Smoking, City View | Iron/ironing board, free WiFi

Deluxe Triple Room, Multiple Beds, Non Smoking, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Studio, Multiple Beds, Kitchenette, City View

Superior Studio, Multiple Beds, Kitchenette, City View | Iron/ironing board, free WiFi

Superior Studio, Multiple Beds, Kitchenette, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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About this property

Serenity Hotel

Self parking, laundry facilities and free Wi-Fi in public areas are available at this smoke-free hotel. Housekeeping is available on request.
Serenity Hotel offers 26 accommodations with an iron/ironing board. This Bournemouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided on request.
During your stay at Serenity Hotel, you're just a quick walk from Bournemouth Beach. Features include free WiFi in public areas, plus laundry facilities and self-parking (surcharge).
  • Free Wi-Fi (speed: 50+ Mbps)
  • Self-parking available for a fee
  • Services include luggage storage
  • Just a 5-minute walk from Bournemouth International Centre and 8 minutes on foot from Bournemouth Beach
Serenity Hotel offers its guests laundry facilities. WiFi is free in public spaces. Parking is available for a fee.

This Bournemouth hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site self parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping on request

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Food and drink

  • Restaurant dining guides

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from noon - 9:00 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 80 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from noon - 9:00 PM.
Front desk staff will greet guests on arrival at the property.

Serenity Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 10 out of 31 reviews
Rating 8 - Good. 6 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 7 out of 31 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Anne

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Vilija

Travelled with family
Liked: Cleanliness, staff & service
The property was old building, but the staff were helpful
Stayed 1 night in Aug 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort
The hotel was unmanned.no Aircon in room. shower was okay but a bit small. parking was very limited.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Somewhere Else

This hotel is absolutely terrible. There are no staff on site, it’s absolutely boiling, stinks and the state of disrepair is shocking. We booked a city view and we were overlooking a horrible dirty old shed in a tiny, messy courtyard. We arrived at five and the rooms weren’t ready even though check in is at 2:00. The reception area is obviously closed and full of rubbish. There is a massive fridge in the room that makes a very loud humming noise all night, and the walls and ceilings are so thin you can hear people getting out of bed if they are above you. The kettle didn’t work, the curtains didn’t fit, the windows didn’t all open and there is paint peeling off the internal doors. You have to go to a separate hotel to check in as they run about five hotels with the staff for one. Worst place I have ever stayed.
Stayed 1 night in Aug 2025

6/10 Okay

Amber

Stayed 1 night in Jul 2025

10/10 Excellent

Foday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
I parked at Serenity Hotel but had to walk and check in at
Stayed 1 night in Jul 2025

2/10 Terrible

Julio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a terrible experience at this hotel. The infrastructure was in very poor condition, and the entire place seemed neglected. Our check-in was delayed by three hours beyond the agreed time, which was extremely frustrating. When we finally got to the room, it was dirty and clearly lacked basic maintenance – broken fixtures, dust, and an overall feeling of carelessness. This was by far one of the worst hotel stays I've ever had. I do not recommend it to anyone looking for a comfortable or reliable place to stay.
Stayed 1 night in Jul 2025

8/10 Good

Tracy

Stayed 1 night in Jul 2025

4/10 Poor

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Ave stay

Basic room tired
Stayed 1 night in Jun 2025

6/10 Okay

Malgorzata

Travelled with group
Liked: Cleanliness, staff & service
Not enough space for 3 adults in the room,no AC.
Stayed 1 night in Jun 2025

2/10 Terrible

Rob

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWFUL, AWFUL

We arrived and were informed that the room we had booked months in advance was not available. We were told that they had another room in the building next door but one. We were given a key and door code, which did not work, and directed to the hotel. The hotel smelled very strongly of damp and sewage. We had booked a family room, what we got was a tiny room with bunk beds, fairly clean, but tiny. Tiny mirror in the bathroom. Certainly not what we ordered on the hotels website. I went to complain and ask for a room change. Nobody was available. There was a phone number which I tried several times before it was answered. When I explained my situation the guy on the other end could no longer speak English very well at all. We spent until 12:30AM driving around Bournemouth and surrounding areas looking for an alternative. Speaking to other hoteliers, the serenity was well known for doing this. Due to the Isle of white festival and, a big international cheerleading competition, which our daughter was taking part in, no rooms were available at any price Overall, we did not get what we paid for. The hotel was truly awful.
Stayed 2 nights in Jun 2025

2/10 Terrible

Aoife

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Check in was supposed to be 2pm but they lost the keys until 5pm. Total mix up with rooms. They gave me keys to a room where someone lived. Very stressful.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Very basic facility, no breakfasts available
Stayed 1 night in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and easy to get
Stayed 1 night in Aug 2024

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasantly surprised by the condiition of everything.
Stayed 1 night in Sep 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked late so only slept in the room. Very comfortable mattress. We has a lovely sleep. Clean room. Walk in shower in good order. Night staff friendly and very helpful. I was given a choice of three rooms. Would definitely stay again.
Stayed 1 night in Aug 2024

2/10 Terrible

Yvonne

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Worse thing here was our room which is situated the other side of a fire door where there were 2 other rooms. The fire door had no handle on it so for half a hour we were LOCKED IN UNABLE TO LEAVE. In the end we had to alert someone on the street through the window of our room who had to find their way in to where we were. Had there been a fire we may well have lost our lives. Place Needs a serious update. So basic… awful bathroom & shower with no extractor nor window that opened. Very cheap fittings and so old. Whole room smelt musty as no air con nor had it been aired. Only one bulb in centre with switch out of reach of bed. Noisy fridge. Nasty carpet. Nothing nice about this room. Only redeeming factor was the general cleanliness and bed made up well. I feel sorry for the staff who have to work here.
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal.

Excellent. This is a satellite room-only type of accommodation without reception. Key collection is from the “sister hotel” at the top of the road called Bourne Hall. The satnav postcode takes you to the rear of the property, better to aim for the road that it’s located on. My room was spotless. The firm mattress was just what I needed after a long drive. There was a mini fridge in my room. Location is great, ten minutes walk to the pavilion. All in all I would DEFINITELY stay there again. Ideal for graduation trip.
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff upgraded me free of charge due to room not been ready very helpful
Stayed 2 nights in Jul 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal.

Excellent. This is a satellite room-only type of accommodation. Key collection is from the “sister hotel” at the top of the road called Bourne Hall. The satnav postcode takes you to the rear of the property, better to aim for the road that it’s located on. My room on the first floor was spotless. The firm mattress was just what I needed after a long drive south. There was a mini fridge in my room. Location is great, ten minutes walk to the pavilion. Local convenience store sells most things. The Hop Inn opposite that does great food including amazing full English. All in all I would DEFINITELY say at there again. Ideal for graduation trip.
Stayed 2 nights in Jul 2024

8/10 Good

Sorin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Jul 2024

10/10 Excellent

Vangile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who welcomed was friendly and helpful 👏👏👏
Stayed 1 night in Jun 2024