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Mercure Brisbane Spring Hill

4.0 star property

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Photo gallery for Mercure Brisbane Spring Hill

Meeting facility
Lobby sitting area
Breakfast, lunch, dinner served; Italian cuisine, garden views
Meeting facility
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Gym

Explore the area

View in a map
345 Wickham Terrace, Spring Hill, QLD, 4000
  • Place, Brisbane Private Hospital
    ‪2 min walk‬
  • Place, Roma Street Parkland
    ‪2 min walk‬
  • Place, St. Andrew's War Memorial Hospital
    ‪5 min walk‬
  • Airport, Brisbane, QLD (BNE)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 Queen Bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Balcony

Family Room, Multiple Beds, Balcony | Premium bedding, pillow-top beds, in-room safe, desk

Family Room, Multiple Beds, Balcony

  • 63 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Junior Room, 1 King Bed, Balcony

Junior Room, 1 King Bed, Balcony | Premium bedding, pillow-top beds, in-room safe, desk

Junior Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(7 reviews)
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Balcony

Superior Room, 1 Queen Bed, Balcony | Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 Queen Bed, Balcony

8.6 out of 10
Excellent
(33 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony | Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Twin Room, 2 Single Beds, Balcony

Superior Twin Room, 2 Single Beds, Balcony | Premium bedding, pillow-top beds, in-room safe, desk

Superior Twin Room, 2 Single Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Mercure Brisbane Spring Hill

Hotel with an outdoor pool, steps from Roma Street Parkland
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and self parking.
Mercure Brisbane Spring Hill offers 179 accommodations with a safe and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Mercure Brisbane Spring Hill's great location gets high marks from our customers. During your stay, you're just a quick walk from Roma Street Parkland. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Italian cuisine and garden views while dining at Osteria Roma Spring Hill
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests love the restaurant and breakfast
  • Steps from Roma Street Parkland and Brisbane Private Hospital
Mercure Brisbane Spring Hill offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. Event space at this hotel measures 1475 square feet (137 square metres) and includes conference space. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Mercure Brisbane Spring Hill. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Brisbane hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Osteria Roma Spring Hill – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Osteria Roma Spring Hill

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,475 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 29 for adults and from AUD 14.5 for children
  • Self-parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pacific Brisbane
Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
Hotel Urban Brisbane
Pacific Hotel Brisbane
Pacific Hotel Brisbane
Mercure Brisbane Spring Hill Hotel
Mercure Brisbane Spring Hill Spring Hill
Mercure Brisbane Spring Hill Hotel Spring Hill

Mercure Brisbane Spring Hill Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1005 reviews
Rating 8 - Good. 344 out of 1005 reviews
Rating 6 - Okay. 122 out of 1005 reviews
Rating 4 - Poor. 54 out of 1005 reviews
Rating 2 - Terrible. 33 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and attention of the staff was fab
Stayed 2 nights in Sep 2025

6/10 Okay

Bruce

Liked: Staff & service
Disliked: Cleanliness, amenities
Disappointed with our stay due to the room facilities. - Air Conditioning failed to reach below 21.9 degrees - shower gel, shampoo etc in bathroom not filled - Robes had makeup or similar on them, so couldn't be used - long black hair found in bed Disgusting
Stayed 1 night in Sep 2025

10/10 Excellent

Louis, SASKATOON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Very comfortable bed and great breakfast. Staff are friendly and helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Javanah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing kind staff! Lovely pool and gym! And nice food and room service!
Stayed 5 nights in Sep 2025

8/10 Good

Xiaoben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite nice
Stayed 9 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff!

Fantastic staff! Treated so well by everyone.
Stayed 1 night in Aug 2025

10/10 Excellent

Jaden

Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very loud (at night). Unorganised staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities
Great staff good location
Stayed 1 night in Aug 2025

8/10 Good

Brandon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to central Brisbane. The staff were excellent. Most things i could walk to. Room was clean. Gym was good enough. Construction noise was consistent.
Stayed 4 nights in Aug 2025

2/10 Terrible

phillip

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Major construction going on around the hotel that starts working at 6am. Also worse check In ever. Despite booking 1 year in advance was told they had overbooked and wanted to move me and elderly family member to hotel treble distance from cbd. Wasn’t until I asked if any guests booked after me for same room type were given room they miraculously found a room available
Stayed 2 nights in Jul 2025

10/10 Excellent

Tahlia-maree

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Patrick

Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

Was great stay, that is close to everything, the staff were very friendly, especially as I had come in late at night.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeffery

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 28 nights in Jul 2025

4/10 Poor

Jeffrey

Travelled with family
Disliked: Staff & service, amenities
To be woken up at 6.50 am to construction next door - it should have been disclosed prior to booking and the cost of accommodation reduced accordingly. When we returned to the hotel after a night out the duty manager did not even look up from his computer let alone acknowledge us. We climbed into bed only to discover the sheets were stained. We ordered a buffet breakfast but had to ask if we could get coffees - yes you can have only one barista coffee and I you want more you will have to pay. So many more issues - we will never stay there again.
Stayed 1 night in Jul 2025

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Julie

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

scott

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great room large balcony. Clean and very comfortable. Great location very close to central station rail and to the city . Great dinning / food and wine selection to .
Stayed 2 nights in Jul 2025

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close walk to the centre of Brisbane Staff went above and beyond to make your stay comfortable
Stayed 5 nights in Jun 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy Reception lady was great Lovely room Nice cup of tea before leaving Thanks
Stayed 1 night in Jun 2025