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Hotel Chicamocha

4.0 star property

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Photo gallery for Hotel Chicamocha

3 restaurants, international cuisine
Junior Room | 2 bedrooms, minibar, in-room safe, desk
Billiards
Junior Room | 2 bedrooms, minibar, in-room safe, desk
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
Calle 34 No 31-24, Bucaramanga, Santander, 680002
  • Place, Megamall Shopping Center
    ‪8 min walk‬
  • Place, San Pio Park
    ‪10 min walk‬
  • Place, Canaveral Mall
    ‪11 min walk‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Single Room, 1 Bedroom

2 bedrooms, minibar, in-room safe, desk

Standard Single Room, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Triple Room

2 bedrooms, minibar, in-room safe, desk

Standard Triple Room

  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room, 2 Double Beds

2 bedrooms, minibar, in-room safe, desk

Standard Twin Room, 2 Double Beds

  • 27 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Room

Junior Room | 2 bedrooms, minibar, in-room safe, desk

Junior Room

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Chicamocha

Art Deco hotel with 3 restaurants and 2 outdoor pools
Along with 3 restaurants, this smoke-free hotel has 2 outdoor pools and a full-service spa. Free English breakfast and free WiFi in public areas are also provided. Other amenities include 3 bars/lounges, a 24-hour health club and 2 coffee shops/cafes.
Hotel Chicamocha offers 160 air-conditioned accommodations with minibars and a safe. 50-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Bucaramanga hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include facials, body scrubs and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Our customers tell us that they can't get enough of the helpful staff at Hotel Chicamocha. During your stay, you're just a quick walk from Parque Mejoras Públicas. Free breakfast, free WiFi in public areas and 2 outdoor pools are available.
  • Free English breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine at Piscina, one of the property's 3 restaurants and 3 bars/lounges
  • Wired Internet for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with massages, manicures and pedicures or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Within a 15-minute walk of Megamall Shopping Center and Parque del Agua
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Hotel Chicamocha offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour health club, and a sauna. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, spa services, and an arcade/games room are also featured at the family-friendly Hotel Chicamocha. An airport shuttle (available on request) and an area shuttle are available for a fee.

This 4-star Bucaramanga hotel is smoke free.

Guests are served a free English breakfast daily from 6:00 AM to 9:30 AM.
Piscina – This restaurant specialises in international cuisine.
Zaborarte – On-site restaurant. Guests can enjoy drinks at the bar.
El Ancla – This restaurant specialises in sushi.
Candelazo – On-site café.
Hueco Karaoke Bar – On-site karaoke bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (COP 70,000 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:00 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Candelazo
  • El Ancla
  • Hueco Karaoke Bar
  • Piscina
  • Zaborarte

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • 24-hour pool access
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 5 steps to reach entrance
  • Accessible airport shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (81 centimetre wide door)
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (203 centimetre wide)
  • Wheelchairs on site

More

  • 10 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 80000 per pet, per day, plus a deposit of COP 150000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: COP 9.00 per night
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: COP 70000 per day (rates may vary)
  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 80000 per pet, per day
  • Service animals are exempt from fees
  • Facilities fee: COP 9450 per person, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Chicamocha offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Hotel Chicamocha Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 164 out of 337 reviews
Rating 8 - Good. 110 out of 337 reviews
Rating 6 - Okay. 34 out of 337 reviews
Rating 4 - Poor. 17 out of 337 reviews
Rating 2 - Terrible. 12 out of 337 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Narendra

Business traveller
Liked: Amenities
Very friendly reception staff.very good locstion
Stayed 1 night in Jul 2025

8/10 Good

MARIA DEL PILAR

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great full breakfast. Convenient location. Active night life area.
Stayed 1 night in Mar 2025

6/10 Okay

John, Woodbridge

Liked: Cleanliness
Place could use some freshening up but was overall nice
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel with an excellent spa and restaurant. The beds were hard, but some people prefer them hard. The location is very convenient and the pricing is excellent. Loved the restaurant. Breakfast is pretty much the same every day, but hey, it's included. No complaints.
Stayed 5 nights in Feb 2025

10/10 Excellent

Liliana

Stayed 1 night in Feb 2025

8/10 Good

yuris meliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel staff with excellent service. Rooms are more of a European style, basic. If one thing needs updating it would be the matresses. The mattresses in our room, were a bit hard and you could feel the springs. Restaurant menu was great and quality of food generous. Will stay again
Stayed 5 nights in Nov 2024

8/10 Good

Marvin, Hutto

Liked: Amenities
Great Service!!!
Stayed 1 night in Sep 2024

6/10 Okay

Javier, Pembroke Pines

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine …. But the hotel requires a renovation Urgent 🚨 old, old
Stayed 1 night in May 2024

10/10 Excellent

Marvin, Hutto

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This place is great!!
Stayed 4 nights in Aug 2024

10/10 Excellent

JUAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay with friends.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ernest

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Stayed 15 nights in Jul 2024

10/10 Excellent

Ivan

Stayed 1 night in Jul 2024

10/10 Excellent

Marvin, Hutto

Liked: Amenities
Great!!!
Stayed 6 nights in Jun 2024

6/10 Okay

Nor

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Marcos

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pet friendly option. Amazing Breakfast included.
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Richard Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and transportation
Stayed 10 nights in Feb 2024

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Teres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Stayed 5 nights in Dec 2023

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 3 nights in Dec 2023

8/10 Good

Haydee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise outside the hotel
Stayed 4 nights in Dec 2023