Sonesta Hotel Bucaramanga

3.5 star property
VIP Access

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Photo gallery for Sonesta Hotel Bucaramanga

Terrace/patio
Meeting facility
Front of property
Restaurant
Outdoor pool, open 10 AM to 6:30 PM, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Race 27 No. 29-145. Cañaveral oriental, Bucaramanga Metro Areea, Floridablanca, Santander, 681002
  • Place, Parque Caracolí Shopping Center
    ‪1 min walk‬
  • Place, Centro Comercial Cañaveral
    ‪2 min walk‬
  • Place, Clínica Foscal Internacional
    ‪11 min walk‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(26 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(22 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Sonesta Hotel Bucaramanga

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/cafe are on-site.
Sonesta Hotel Bucaramanga offers 104 accommodations with laptop-compatible safes and free newspapers. Flat-screen televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Sonesta Hotel Bucaramanga. During your stay, you'll be connected to a shopping centre and just a quick walk from La Florida Shopping Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Steps from Parque Caracolí Shopping Center and La Florida Shopping Center
  • Airport shuttle service available for a fee
Sonesta Hotel Bucaramanga offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 94 square feet (9 square metres) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Sonesta Hotel Bucaramanga. Free self parking is available.

This 3.5-star Floridablanca hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 10 AM.
Sonesta Hotel Bucaramanga has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 94 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10 AM to 6:30 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Sonesta Hotel Bucaramanga Floridablanca
Sonesta Bucaramanga Floridablanca
Sonesta Bucaramanga
Sonesta Bucaramanga
Sonesta Hotel Bucaramanga Hotel
Sonesta Hotel Bucaramanga Floridablanca
Sonesta Hotel Bucaramanga Hotel Floridablanca

Sonesta Hotel Bucaramanga Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 524 out of 718 reviews
Rating 8 - Good. 129 out of 718 reviews
Rating 6 - Okay. 24 out of 718 reviews
Rating 4 - Poor. 22 out of 718 reviews
Rating 2 - Terrible. 19 out of 718 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Felipe, Ciudad de Mexico

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We requested two double-bed rooms, but we were assigned a king room with an extra bed. I assume this may have been due to my request for an accessible room; however, this was never explained to us at check-in. At the front desk, we were also not informed that my father would need to walk almost an entire block to reach the room. No wheelchair was offered, and there was a clear lack of care and support given his mobility difficulties. Additionally, this property is a VIP Access hotel, yet no appropriate treatment or benefits were offered in line with that status.
Stayed 1 night in Dec 2025

10/10 Excellent

Saul

Stayed 2 nights in Dec 2025

10/10 Excellent

Horacio

Stayed 1 night in Dec 2025

10/10 Excellent

Abraham, Fort Lauderdale

Travelled with family
Liked: Cleanliness
Is nice butvthey need to do better with expedia clients. They do not offer anything that expedia advertise
Stayed 3 nights in Nov 2025

8/10 Good

Edwin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, room very comfortable and clean. Service was also very good.
Stayed 1 night in Nov 2025

2/10 Terrible

Andres, Villa Del Rosario

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me cobraron dos veces los impuestos, la atención fue regular, la piscina el calentador se dañó y te cobran hasta por respirar… por ejemplo no dejan bañar sin gorro de baño y te rentan uno. No recomendado
Stayed 2 nights in Nov 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Todo excelente. La limpieza de la habitación fue impecable, la comida deliciosa y el personal muy amable. Me gustaría resaltar especialmente a Rockie, quien se encarga de llevar las maletas; es una persona muy empática y servicial. ¡Lo SUPER RECOMIENDO al 100% SONESTA!
Show en vivo Rooftop (Peregrina restaurante)
Mall 
Centro comercial
Mall 
Centro comercia
Stayed 10 nights in Nov 2025

10/10 Excellent

Heath

Stayed 1 night in Nov 2025

10/10 Excellent

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everybody is extra nice, kind and helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Heath

Stayed 2 nights in Nov 2025

10/10 Excellent

Geraldine Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Everything went smooth
Stayed 7 nights in Nov 2025

10/10 Excellent

John, Daytona Beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every time we travel to Bucaramanga we stay at the Sonesta Hotel. The rooms are clean, the staff is great and friendly. They have a great restaurant on the top of the building and you can see the whole city. The hotel is attached to the large mall so you can go down stairs and going into the mall. Great restaurants and shopping all around the hotel. I tell all my friends to stay there when in town.
Stayed 2 nights in Nov 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities, great hospitality. Very good location
Stayed 1 night in Oct 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, great hospitality. Very good location
Stayed 3 nights in Oct 2025

10/10 Excellent

Mariano

Stayed 2 nights in Oct 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean facilities, great service
Stayed 1 night in Oct 2025

10/10 Excellent

JOSE, Wesley chapel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , East access shoping mall
Stayed 3 nights in Oct 2025

10/10 Excellent

Susana, Plymouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, clean and friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Javier Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing sheets
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge Andrés

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, from the check in to to check out. The view was amazing
Stayed 3 nights in Sep 2025

10/10 Excellent

ORLANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed 7 nights in Sep 2025

2/10 Terrible

JAIME

Stayed 1 night in Sep 2025

10/10 Excellent

Keir, Douglasville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Xochitl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, staff super friendly and helpful. Breakfast was spot on with many options to choose.
Stayed 3 nights in Aug 2025

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Breakfist Love the service and the room service My son love the pool Love the safety very safe My Thougther loved the Gym 🏋️‍♀️ The shopping was close to the hotel And loved the view
Stayed 14 nights in Aug 2025