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Holiday Inn Express Hotel & Suites Hamburg by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites Hamburg by IHG

Exterior
Meeting facility
Building design
Indoor pool
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
3565 Commerce Place, Hamburg, NY, 14075
  • Hilbert College
    ‪3 min drive‬
  • Hamburg Fairgrounds
    ‪4 min drive‬
  • Highmark Stadium
    ‪7 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, individually furnished, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

In-room safe, individually furnished, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

In-room safe, individually furnished, desk, laptop workspace

Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, individually furnished, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

In-room safe, individually furnished, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

9.2 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, individually furnished, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(45 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Leisure)

In-room safe, individually furnished, desk, laptop workspace

Room, 1 King Bed, Non Smoking (Leisure)

9.0 out of 10
Wonderful
(32 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Hamburg by IHG

Hotel in Hamburg with free breakfast and 24-hour front desk
This smoke-free hotel features an indoor pool, a business centre and dry cleaning. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites Hamburg by IHG offers 84 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and hairdryers.

This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
The free breakfast at Holiday Inn Express Hotel & Suites Hamburg by IHG gets good marks from our customers. During your stay, you'll be within walking distance of South Shore Golf Course. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a business centre, a computer and laundry facilities
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute drive from Lake Erie and 8 minutes from Highmark Stadium
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. Free breakfast is served. The business-friendly Holiday Inn Express Hotel & Suites Hamburg by IHG also features an indoor pool, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Hamburg hotel is smoke free.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 9 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hamburg
Holiday Inn Express Hotel Hamburg
Holiday Inn Express Hotel Suites Hamburg

Holiday Inn Express Hotel & Suites Hamburg by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1009 reviews
Rating 8 - Good. 267 out of 1009 reviews
Rating 6 - Okay. 69 out of 1009 reviews
Rating 4 - Poor. 43 out of 1009 reviews
Rating 2 - Terrible. 41 out of 1009 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Leonard M.

Stayed 2 nights in Jun 2025

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
The dates were extremely high for that type of hotel. The lighting in the room was not good. I needed a flashlight to operate the microwave it was so badly lit in that area. Probably won’t go back at those rates
Stayed 3 nights in Jun 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Love the option to ev charge, nice breakfast, and had a room upgrade . We will be back
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jun 2025

10/10 Excellent

Lillie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, convenient and fresh warm breakfast daily. Highly recommend. You won’t be disappointed
Stayed 3 nights in May 2025

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 1 night in May 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got in late and Mudan at check in and Onnalee at check out were both super friendly and helpful. Everything was clean and comfortable. Would stay again if we are ever in the area.
Stayed 1 night in May 2025

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall, our stay was great. Mudan provided awesome customer service! She was very kind and made our stay enjoyable.
Stayed 3 nights in May 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Kathy

Liked: Amenities, property conditions & facilities
His was an excellent stay. Very clean. Great breakfast. Very nice staff. They had a lot kids corner where kids could play and color. If they turned in their coloring pages they got to pick a prize from the bucket. Good prizes too.
Stayed 2 nights in May 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good stay

The pool was closed which was a disappointment but the pool was offered at a neighboring hotel. I just didn't want to change locations for a pool. Our first room had dead bugs on the floor and wall, and a live flying one! The front desk person was super nice and got us into a new room very quickly. The second room was very nice. She did tell us she was contacting her manager to see if we would get a discount or something but never heard back and it was the full rate on our receipt. Breakfast was good, typical hotel free breakfast but good and nice variety.
Stayed 1 night in May 2025

10/10 Excellent

Luis

Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mistake by Hotels.com in room type

When we arrived, Veronica at front desk, said we could only have 2 queen beds although I paid the upgrade price for one king bed. Through her professionalism, after seeing my reservation on my iPhone, she honored the one king bed. It seems Hotels.com is not sending the hotels correct information as to room type once a reservation is booked. If I pay for the upgrade, I would expect to receive the upgrade. Again, the Front Desk clerk was extremely professional and then the housekeeper, Jessica (?) went into the room to insure its readiness. That was appreciated and again, we felt this property was extremely well run.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was nice and easy. Breakfast was good. Beds were comfortable and ac was nice and cold. Bathroom could’ve been a bit cleaner in spots but not bad.
Stayed 2 nights in May 2025

8/10 Good

Vanessa, Athens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basically fine
Stayed 1 night in May 2025

8/10 Good

Robert, Miles City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Susan

Stayed 1 night in May 2025

10/10 Excellent

Timothey

Stayed 1 night in May 2025

10/10 Excellent

Myo Min

Stayed 1 night in May 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Experience

Comfortable accommodations. Good location. The employees were great... very customer focused.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfy

Business trip. Offered free water, coffee and cookies with other snacks to buy. Very nice breakfast, rooms were clean and comfy
Stayed 1 night in May 2025