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Cairns City Palms

4.0 star property

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Photo gallery for Cairns City Palms

Sun deck
Superior King Suite | Egyptian cotton sheets, premium bedding, down duvets, in-room safe
Point of interest
Executive Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets, in-room safe
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
199 Sheridan Street, Cairns North, QLD, 4870
  • Place, Cairns Esplanade
    ‪6 min walk‬
  • Place, Cairns Esplanade Charles Street Parkland
    ‪6 min walk‬
  • Place, Cairns Base Hospital
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Superior King Suite

Superior King Suite | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior King Suite

9.0 out of 10
Wonderful
(62 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin or Triple Room

Superior Twin or Triple Room | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior Twin or Triple Room

8.2 out of 10
Very good
(11 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle

Executive Suite, 1 King Bed

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One-Bedroom Apartment

One-Bedroom Apartment | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

One-Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two-Bedroom Apartment

Superior Two-Bedroom Apartment | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior Two-Bedroom Apartment

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Cairns City Palms

This smoke-free motel features an outdoor pool, a snack bar/deli and coffee/tea in a common area. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a business centre, concierge services and dry cleaning.
Cairns City Palms offers 33 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the motel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Cairns City Palms. During your stay, you're just a quick walk from Cairns Esplanade Charles Street Parkland. You'll find features such as free WiFi in public areas and a free manager's reception, plus an outdoor pool.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Cairns Performing Arts Centre and Muddy's Playground
There's a snack bar/deli on site. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. An outdoor pool, barbecue grills, and a vending machine are also featured at the business-friendly Cairns City Palms.

This 4-star Cairns motel is smoke free.

The motel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's dinnerware
  • High chair
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance

More

  • 1 building
  • 2 floors
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Ice maker
  • Microwave
  • Refrigerator
  • Spices
  • Tea bags/instant coffee
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 3 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 8:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per day.
  • Cots (infant beds) are available for AUD 5.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 8:30 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an access code. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Alcohol isn't served at Cairns City Palms.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Cairns City Palms Motel Cairns North
Cairns City Palms Aparthotel
Cairns City Palms Cairns North
Cairns City Palms Motel
Cairns City Palms Cairns North
Cairns City Palms Motel Cairns North

Cairns City Palms Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 243 out of 523 reviews
Rating 8 - Good. 197 out of 523 reviews
Rating 6 - Okay. 49 out of 523 reviews
Rating 4 - Poor. 23 out of 523 reviews
Rating 2 - Terrible. 11 out of 523 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
Very friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, easy to book, staff excellent. I stayed befire and ill stay again. Well done Cairns City Palms and thank you.
Stayed 1 night in Nov 2025

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything just works and everyone are very friendly and helpful. No nasty surprises.
Stayed 2 nights in Nov 2025

8/10 Good

Nilmini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I t was adequate for our atay
Stayed 3 nights in Oct 2025

8/10 Good

Pete

Travelled with partner
Liked: Cleanliness
Clean, very helpful reception. Can be a bit noisy as by busy road and on flight path
Stayed 1 night in Nov 2025

8/10 Good

MARVIN

Liked: Cleanliness, property conditions & facilities
Didn't check
Stayed 1 night in Oct 2025

8/10 Good

Doug

Stayed 2 nights in Oct 2025

10/10 Excellent

Yuanqi

Liked: Cleanliness
good
Stayed 3 nights in Oct 2025

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy access, the staff were very helpful. I'd left my phone charger behind and received a phone call 5 or 10 mins after we'd handed in the key, we were on our way to the train station to go on the Kuranda Scenic Railway trip so the lovey lady held my phone charger in the office with my name on it so I could collect it on our return. I was very grateful. Thank you 😊
Stayed 1 night in Oct 2025

2/10 Terrible

Jeanine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! very old ,extremely noisy, the bed was very cheap and uncomfortable, smells bad, toxic chemicals they used for the room, for sure the owner writes the reviews. This is not even a one star hotel.
Stayed 2 nights in Oct 2025

6/10 Okay

Rick

Parking at the property is not sufficient to cater for all the guests. You need to get in early or park in the street (sometimes several streets away). On the weekend the room had not been fully serviced, only the wastepaper basket had been emptied.
Stayed 7 nights in Sep 2025

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 3 nights in Sep 2025

6/10 Okay

Rocco

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

6/10 Okay

Zhuo

Stayed 1 night in Sep 2025

2/10 Terrible

Candy

Stayed 1 night in Sep 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Close to city and airport. Clean facilities.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have some kitchen utensils and a microwave. Comfy bed and nice to have a couch
Stayed 3 nights in Aug 2025

10/10 Excellent

Ines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful holiday. Rooms are clean, generous size, beds are comfy. Special treat in the morning free coffee, juice and scones in the motel lounge. Washing machine is very handy. Great place to stay. Can recommend it. 🙏 thanks
Stayed 14 nights in Aug 2025

8/10 Good

Gordon

Liked: Cleanliness, staff & service
Staff were wonderful, very helpful and went rhe extra distance for us.
Stayed 21 nights in Aug 2025

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Great old motel, comfortable and very clean but this time I had a front room facing the highway that was incredibly noisy.
Stayed 1 night in Aug 2025

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room handy to shops and restaurants in a very good position
Stayed 2 nights in Aug 2025

10/10 Excellent

Tejas

Stayed 1 night in Aug 2025

8/10 Good

BAZ

Stayed 1 night in Aug 2025