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Cairns City Palms

4.0 star property

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Photo gallery for Cairns City Palms

Property entrance
Point of interest
Superior Two-Bedroom Apartment | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle
Superior Two-Bedroom Apartment | View from room
One-Bedroom Apartment | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

Map
199 Sheridan Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    ‪8 min walk‬
  • Cairns Central Shopping Centre
    ‪16 min walk‬
  • Reef Fleet Terminal
    ‪3 min drive‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪7 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle

Executive Suite, 1 King Bed

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior King Suite

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two-Bedroom Apartment

Superior Two-Bedroom Apartment | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior Two-Bedroom Apartment

  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for One-Bedroom Apartment

One-Bedroom Apartment | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

One-Bedroom Apartment

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin or Triple Room

Superior Twin or Triple Room | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior Twin or Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About this property

Cairns City Palms

Motel with an outdoor pool, near Cairns Performing Arts Centre
This smoke-free motel features an outdoor pool, a snack bar/deli and coffee/tea in a common area. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a business centre, concierge services and dry cleaning.
Cairns City Palms offers 33 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the motel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Cairns City Palms. During your stay, you're just a quick walk from Cairns Esplanade Charles Street Parkland. You'll find features such as free WiFi in public areas and a free manager's reception, plus an outdoor pool.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Cairns Performing Arts Centre and Muddy's Playground
There's a snack bar/deli on site. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. An outdoor pool, barbecue grills, and a vending machine are also featured at the business-friendly Cairns City Palms.

This 4-star Cairns motel is smoke free.

The motel hosts a free manager's reception daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's dinnerware
  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance

More

  • 1 building
  • 2 floors
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Ice maker
  • Microwave
  • Refrigerator
  • Spices
  • Tea bags/instant coffee
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 3 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 8:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests arriving after 9 PM can use the exterior telephone located at the reception entry for check-in assistance.

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per day.
  • Cots (infant beds) are available for AUD 5.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 8:30 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an access code. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Alcohol isn't served at Cairns City Palms.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Cairns City Palms Motel Cairns North
Cairns City Palms Aparthotel
Cairns City Palms Cairns North
Cairns City Palms Motel
Cairns City Palms Cairns North
Cairns City Palms Motel Cairns North

Cairns City Palms Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 209 out of 450 reviews
Rating 8 - Good. 171 out of 450 reviews
Rating 6 - Okay. 42 out of 450 reviews
Rating 4 - Poor. 20 out of 450 reviews
Rating 2 - Terrible. 8 out of 450 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort

Returning guest

Always a pleasure returning to this motel. Friendly reception staff, clean and tidy rooms.
Stayed 1 night in Feb 2025

2/10 Terrible

Fran

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room looked good on first inspection, but as we had a 3yo.with us pushed the bed against the wall to prevent her falling,underbed was disgusting, had not been cleaned for a long time,so pulled out singlle to chek found diposable nappy,babies bottle an unknown pill and the same hair and dust bunnies as the other bed.Owners attitude "most people don't move the beds and you can either find somwhere else to stay(5pm on a friday night) or go outside and she will clean the room,we optedt for a cleaned room as finding other accom.would have been difficult, (warning check under the beds,once bitten twice shy.
Stayed 1 night in Feb 2025

8/10 Good

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No major issues, bed was comfortable, the tv remote and most of the buttons on he tv didn't work but I wasn't there to watch tv so I didn't mind. Enjoyable stay. Thanks
Stayed 2 nights in Feb 2025

8/10 Good

Diann

Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Return guest…my go to when in Cairns.

Friendly staff, clean, neat and tidy rooms. Comfortable bed. Quiet and convenient location.Easy access and parking.
Stayed 3 nights in Feb 2025

8/10 Good

Jane

Stayed 1 night in Jan 2025

10/10 Excellent

Winsly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and beautifully presented. Only parking space is limited if you come late. Apart from that everything is good, good service and staff are very helpful, will definitely recommend
Stayed 1 night in Jan 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service

Fine for one night

Our stay was a quick overnight before our flight the next day. Had it been a longer stay, I would have been disappointed by the parking (very limited, not adequate for all guests to park) and by the amenities provided in the kitchenette (one set of silverware and no cooking utensils). The bed was an older spring mattress and was too soft for my liking. But the memory foam pillow was great! The hotel is older and in serious need of renovation. The location is just far away from the centre of town to be quieter, but also just far away from the centre of town to be inconvenient if you don’t want to drive and give up your treasured parking spot!
Stayed 1 night in Jan 2025

6/10 Okay

DEREK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Pedro

Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wondeful Hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Having a guest laundry was a bonus. Very good place.
Stayed 2 nights in Jan 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff, Namely Fiona the Papua New Guinean. When was open and very friendly. She Orientated us about how to go about in the area. Even my 50 Dollar Bond fee was reimbursed soon the next day via my bank account.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sertpornsiri

Liked: Property conditions & facilities
Good location
Stayed 2 nights in Jan 2025

10/10 Excellent

Sigrid

Stayed 1 night in Sep 2024

4/10 Poor

Toby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not at all like the photo's
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

lisa

Good bed and good shower , helpful staff , walking distance from most everything
Stayed 2 nights in Dec 2024

10/10 Excellent

Arisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean
Stayed 6 nights in Nov 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed 1 night booked in at 2 given a room that wasn't made up but, they realised as soon as I went down there. Very apologetic, staff were absolutely fabulous. Rooms need renovation but not terrible. Bed was a bit uncomfortable. All else was great. Worthy of a stay. .
Stayed 1 night in Dec 2024

10/10 Excellent

Butterfly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so big!We're really love this place,2people have 1living room ,1kitchen room ,2 bedroom (1king size 2 single bed),next our room is swimming pool,awesome!very great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Fleur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we flew in very late and left early as a very quick bed for the night. they were great at late checkin and room was very clean and tidy and much appreciated. thanks heaps
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go to motel

Always a pleasure staying here. Friendly staff, clean and tidy room and well maintained.
Stayed 1 night in Nov 2024

10/10 Excellent

Alphonse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were tidy, freindly staff and helpful
Stayed 1 night in Nov 2024

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, needs to be fixed up, very unhelpful staff that had zero care factor
Stayed 1 night in Nov 2024