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Hotel Cayena Caracas a LHW

4.5 star property

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Photo gallery for Hotel Cayena Caracas a LHW

Food and drink
Deluxe Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Breakfast, lunch, dinner and brunch served
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Interior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
Av. José Angel lamas y El Bosque, Av. Principal de La Castellana, Caracas, Miranda, 1060
  • Place, Altamira Square
    ‪9 min walk‬
  • Place, Sambil Caracas Commercial Center
    ‪17 min walk‬
  • Place, Plaza los Palos Grandes
    ‪18 min walk‬
  • Airport, Caracas (CCS-Simon Bolivar Intl. of Maiquetia)
    ‪35 min drive‬

Room options

View all photos for Prestige King

Prestige King | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Prestige King

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Castellana Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Castellana Suite

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ávila Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Ávila Suite

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Cayena Suite

Presidential Cayena Suite | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Presidential Cayena Suite

  • Garden view
  • 87 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel Cayena Caracas a LHW

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Additionally, a bar/lounge, a poolside bar and a rooftop terrace are on-site.
Hotel Cayena Caracas a LHW offers 46 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include sports massages and massages. A variety of treatment therapies are provided, including reflexology.
During your stay at Hotel Cayena Caracas a LHW, you're just a quick walk from Centro Cultural de Arte Moderno. Enjoy features like free WiFi in public areas, free valet parking and a free manager's reception.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking
  • Enjoy a bite to eat at Sereno, a fine-dining restaurant that serves Italian cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Within a 10-minute walk of Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos and Altamira Square
  • Airport and local-area shuttle service available for a fee
Hotel Cayena Caracas a LHW offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 495 square feet (46 square metres) and includes a conference centre. A rooftop terrace, spa services, and gift shops/newsstands are also featured at the luxury Hotel Cayena Caracas a LHW. An airport shuttle (available on request) and an area shuttle are available for a fee. Free valet parking is available.

This 4.5-star Caracas hotel is smoke free.

The hotel hosts a free manager's reception daily.
Sereno – This fine-dining restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Late-night fare is available from 24-hour room service.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Area shuttle (surcharge)
  • Free secured, covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; USD 30 to 60 for adults and USD 30 to 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Sereno

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (495 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages
  • Reflexology
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (60 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (54 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Cayena Caracas a LHW

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 79.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 to 60 for adults and USD 30 to 60 for children
  • Airport shuttle fee: USD 336 per vehicle (return, maximum occupancy 3)
  • Airport shuttle fee per child: USD 280 (return), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 79.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Cayena Caracas a LHW offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Cayena-Caracas
Cayena Caracas
Cayena Caracas
Hotel Cayena Caracas Hotel
Hotel Cayena Caracas Caracas
Hotel Cayena Caracas Hotel Caracas

Hotel Cayena Caracas a LHW Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 20 out of 23 reviews
Rating 8 - Good. 3 out of 23 reviews
Rating 6 - Okay. 0 out of 23 reviews
Rating 4 - Poor. 0 out of 23 reviews
Rating 2 - Terrible. 0 out of 23 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

FREDI

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is excellent
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Avsin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class facility with English speaking(a rarity in Venezuela) well trained staff. Everything is impeccable.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mariandrea

Every thing is excellent! 5 stars
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio. buena comida. Hotel seguro. La locación es buena. las habitaciones son cómodas. Uno de los mejores hoteles en los que he estado
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was THE BEST EXPERIENCE IN OUR LIVES!!! if you really want to feel like a million dollars and be treated like a King, PLEASE PLEASE and if you make it to Caracas, YOU HAVE TO GO TO THIS HOTEL... The staff I can say hands down is the best I have ever seen in my life, even in movies... the Outstanding treatment we got from the moment we arrived was again out of this world, the facilities are nothing but incredible, the attention to detail has no words.. But make sure to stay more than one night because you will definitely want to enjoy the hotel.. My wife and I had plans to stay only one night but after the first day we decided to stay 3 additional nights. There are no words to express the food in the restaurant, the again outstanding treatment of the staff and great place this hotel is. 1 Million points to everyone working there!.. and Thank you!!..
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

T.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, great location, awesome food

Excellent staff Great locatiom Awesome food Rooms neat and clean Upscale Privacy
Stayed 3 nights in Nov 2017
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

World class hotel

Incredible hotel, the staff is unbelievably capable and attentive to every detail.
Stayed 3 nights in Oct 2017
Verified

10/10 Excellent

la Tartaruga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confy and safe

Spent 3 days inside with all what was needed. Great attentive service, quality of the products, beautiful enviroment for meetings.
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Caracas

If you are looking for privacy and an excellent service, Cayena is the place to stay. Beautiful decoration. Excellent amenities. Is like a bubble in a trouble city.
Verified

10/10 Excellent

shellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk went out of way to help us on our stay!!!
Verified

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent
Verified

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great privacy and comfort

Great hotel with great service and maximum privacy
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Good hotel.
Verified

10/10 Excellent

lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espectacular

Excelente muy satisfecha
Verified

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Se andate a Caracas è qui che dovete dormire!

A Caracas per lavoro. città pericolosa, paese pericoloso. questo hotel dà la sicurezza di tutto. ed ogni confort e sta nella zona migliore della città. e' qui che dovete andare se vi recate da queste parti.
Verified

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort