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Hôtel Montmorency

3.0 star property

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Outdoor pool, pool loungers
Large Suite | Living area | Flat-screen TV
Exterior
Large Suite | Terrace/patio
Premium Deluxe | Premium bedding, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Bar

Explore the area

View in a map
2 Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Place, Château Comtal
    ‪2 min walk‬
  • Place, Historic Fortified City of Carcassonne
    ‪3 min walk‬
  • Place, Narbonnaise Gate
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪8 min drive‬

Room options

View all photos for Superior Room

Superior Room | Premium bedding, in-room safe, individually decorated

Superior Room

8.2 out of 10
Very good
(10 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room

Classic Room | Premium bedding, in-room safe, individually decorated

Classic Room

8.0 out of 10
Very good
(6 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually decorated

Deluxe Room

8.8 out of 10
Excellent
(5 reviews)
  • 18 sq m
  • 9 bedrooms
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Deluxe

Premium Deluxe | Premium bedding, in-room safe, individually decorated

Premium Deluxe

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Junior Room

Junior Room | Premium bedding, in-room safe, individually decorated

Junior Room

9.4 out of 10
Exceptional
(6 reviews)
  • 22 sq m
  • 4 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, individually decorated

Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Large Suite

Large Suite | Living area | Flat-screen TV

Large Suite

  • 180 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 10
  • 3 Queen Beds and 4 Single Beds

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, individually decorated

Standard Room

9.0 out of 10
Wonderful
(7 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hôtel Montmorency

Mediterranean hotel with full-service spa and steam room
This smoke-free hotel features a full-service spa, an outdoor pool and a bar/lounge. WiFi in public areas is free. Other amenities include a steam room, Access to hot tub and self parking.
Hôtel Montmorency offers 30 accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a steam room.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hôtel Montmorency. During your stay, you're just a quick walk from Château Comtal. You'll find features such as free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with facials, body wraps or Thai massages at the spa
  • Services include babysitting, dry cleaning/laundry and luggage storage
  • On-site recreation includes a steam room
  • Steps from Château Comtal and Narbonnaise Gate
  • Pets welcome for a fee (restrictions apply)
Hôtel Montmorency offers its guests a full-service spa, an outdoor pool, and Access to hot tub. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A steam room, a terrace, and a vending machine are also featured at the family-friendly Hôtel Montmorency. Parking is available for a fee.

This 3-star Carcassonne hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to noon.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to noon for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge

Things to do

  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

More

  • 1 floor
  • 2 buildings
  • Banquet hall
  • Built in 1980
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Self-parking fee: EUR 15 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Montmorency
Hôtel Montmorency Carcassonne
Montmorency Carcassonne
Montmorency Hotel Carcassonne
Hôtel Montmorency Hotel
Hôtel Montmorency Carcassonne
Hôtel Montmorency Hotel Carcassonne

Reviews

Hôtel Montmorency Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 260 out of 568 reviews
Rating 8 - Good. 227 out of 568 reviews
Rating 6 - Okay. 57 out of 568 reviews
Rating 4 - Poor. 21 out of 568 reviews
Rating 2 - Terrible. 3 out of 568 reviews

Reviews

10/10 Excellent

Alexandru

Liked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Kenneth

Room we had was very clean but the room in general was far too small, shower room too small, toilet room too small apart from that everything else was okay
Stayed 3 nights in Jun 2025

6/10 Okay

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Location but poor bathroom

Basic but convenient location for exploring old city. Configuration of bathroom was very poor.
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel- perfect location, helpful friendly staff, clean, lovely gardens and pool and comfy bed. Bar snacks a bit disappointing but that was only downside.
Stayed 4 nights in Jun 2025

10/10 Excellent

PATRICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family run hotel close to the old city
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a fantastic location just under the city walls - only complaint is that the shower wasn't working
Stayed 1 night in May 2025

8/10 Good

Stuart

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great communal areas, snazzy rooms, clean and comfortable. Superb location. Friendly staff. Good location. But should have been clear on Expedia's website and also when checking in that the car park would incur a charge.
Stayed 1 night in Jun 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very attentive and pleasant. Room are slightly tight and the doors are a little difficult to lock. We had a plugged sink that drained very slowly. Air conditioner worked, but temperature did not match the setting. Overall fine. The location is so close to the castle entrance. Great location and ambiance. Parking is convenient.
Stayed 1 night in May 2025

6/10 Okay

Myron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facility was very nice & very close to castle. Only issue was the room was small & a bit garish (red)
Stayed 1 night in May 2025

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a wonderful place with friendly staff and close proximity to the castle. The animals around the building made it even better as they were always friendly and excited to hang out. The bar had great drinks, snacks, and breakfast. We extended our stay because we enjoyed it so much!
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cassaconne visit

Amazing stay at the foot of the caste adding bonus of a great swimming pool and spa Good breakfast and attentive staff Would recommend
Stayed 3 nights in May 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. So clean. Nicely styled outdoor seating area and swimming pool. Very efficient and friendly staff. One young male member of staff gave a recommendation of a local cocktail served at the hotel. It was very good. He also helped with explaining about the tickets for a train journey I had booked. The red decor of the room we stayed in was a bit oppressive but it didn’t spoil our stay: minor gripe.
Stayed 3 nights in May 2025

8/10 Good

Marie-Cecile

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate for our needs
Stayed 1 night in May 2025

6/10 Okay

Miguel

Travelled with family
Liked: Amenities
Not suitable for seniors (high bathtubs, no air conditioner in early may, radiator/heater on and very difficult to turn off ((in the lower end of the radiator almost next to the floor)); during snow season is necessary to go to another street to sleep and then come back to the breakfast area the same way. The very French breakfast is not worth the money we paid for it (18€ per person). There is parking available in the property (15€ per night, but is very convenient. Since the hotel is close to the castle, the view is very nice. May be attractive for young couples and Europeans but not our style.
Stayed 1 night in Apr 2025

2/10 Terrible

Dave

Travelled with family
Disliked: Amenities
The room we were first assigned had the wall paper starting to detach from the wall. They then moved us reluctantly to another room that was satisfactory. The first room should not be rented.
Stayed 1 night in Apr 2025

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel looks very nice. I only stayed for one night so I can’t enjoy all the amenities.
Stayed 1 night in Feb 2025

8/10 Good

Bibria

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great to visit the medieval city by foot. Limited dining options if you don’t have a car.
Stayed 1 night in Nov 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent location, nice hotel

Perfect location. We went to Carcasson Cite every night for dinner. It is just steps from hotel. Hotel staff very nice. Food was good in their restaurant. Parking is easy. Room had little patio, but too cold now. Patio door did not lock. Never fixed. Area feels super safe, though. Cite shops cute, mostly touristy. Amorino gelato there. Good stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kathryn Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Augusto Cesar C

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a great location and excellent parking facilities, but the room was impossibly small and the shower controls took me a half hour to figure out and could never maintain constant temperature. Consequently, we avoided showering.
Stayed 2 nights in Oct 2024

4/10 Poor

Joni

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property is run down. It could use some upgrades. Air conditioning is shared by 4 rooms so doesn’t work. Decorating could be better. Cheap wall paper to cover old walls. Hallways painted black and carpet is dirty and worn.
Stayed 2 nights in Sep 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love how close it was to the fortified city. It was so easy just to walk across the street to the gate. Rooms were clean (wallpaper a little outdated but no biggie). We tried the spa as well and enjoyed it. Front desk very helpful
Stayed 1 night in Sep 2024