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Hyatt Vacation Club At Highlands Inn

4.0 star property

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Photo gallery for Hyatt Vacation Club At Highlands Inn

Restaurant
Terrace/patio
Outdoor pool, open 6:00 AM to 10:00 PM, free pool cabanas
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Spa
  • Bar

Explore the area

Map
120 Highlands Drive, Carmel, CA, 93923
  • Point Lobos State Natural Reserve
    ‪1 min drive‬
  • China Cove
    ‪5 min drive‬
  • Carmel Beach
    ‪9 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪17 min drive‬

Room options

View all photos for Villa, 1 Bedroom, Garden View (Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Villa, 1 Bedroom, Garden View (Suite)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Ocean View (Suite)

  • 106 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Horizon View)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (Horizon View)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Ocean View (Suite)

  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Garden View

Full-sized fridge, microwave, oven, stovetop

Villa, 2 Bedrooms, Garden View

  • 106 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hyatt Vacation Club At Highlands Inn

Hotel with 2 hot tubs, near Point Lobos State Natural Reserve
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and self parking.
Hyatt Vacation Club At Highlands Inn offers 94 accommodations with fireplaces and laptop-compatible safes. Rooms open to patios. This accommodation has separate sitting areas and includes desks and dining tables. Pillowtop beds feature premium bedding. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers and complimentary toiletries.

This Carmel hotel provides complimentary wireless Internet access. Cable televisions are provided. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Adeline has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Hyatt Vacation Club At Highlands Inn, you'll be within walking distance of Point Lobos State Natural Reserve. Free WiFi in public areas, a full-service spa and an outdoor pool are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the 2 hot tubs
  • Indulge with body scrubs, hot stone massages or body treatments at Spa Adeline
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 1-minute drive from Point Lobos State Natural Reserve and 10 minutes from 17-Mile Drive
Hyatt Vacation Club At Highlands Inn offers its guests 2 hot tubs and an outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Spa services, a terrace, and barbecue grills are also featured at Hyatt Vacation Club At Highlands Inn. For a fee, parking is available. A complete renovation of Hyatt Vacation Club At Highlands Inn was completed in February 2023.

This 4-star Carmel hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:00 AM.
Hyatt Vacation Club At Highlands Inn has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 30 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 12 to 35 for adults and USD 12 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 hot tubs
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Ballroom
  • Banquet hall
  • Built in 1928
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - February 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Toaster

More

  • Cleaning products are eco-friendly
  • Desk
  • Fireplace
  • Heating
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The property will be renovating from 24 July 2024 to 31 May 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior
  • Hot tub

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12 to 35 for adults and USD 12 to 25 for children
  • Self-parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hyatt Vacation At Highlands
Hyatt Vacation Club At Highlands Inn Hotel
Hyatt Vacation Club At Highlands Inn Carmel
Hyatt Vacation Club At Highlands Inn Hotel Carmel

Hyatt Vacation Club At Highlands Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 74 out of 105 reviews
Rating 8 - Good. 11 out of 105 reviews
Rating 6 - Okay. 11 out of 105 reviews
Rating 4 - Poor. 2 out of 105 reviews
Rating 2 - Terrible. 7 out of 105 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, quiet little resort! So romantic and peaceful, would love to come back someday.
Stayed 2 nights in Feb 2025

2/10 Terrible

Alma

Did not disclose property was under construction. Did not get ocean view which was paid. View was mainly of parking lot very disappointed
Stayed 1 night in Mar 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to come back to this property
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Ocean view!
Stayed 1 night in Jan 2025

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely excellent. They were so helpful and professional. Their customer service was a 10! The food in the restaurant was wonderful. We had dinner and breakfast. We’re planning another stay this year!
Stayed 2 nights in Jan 2025

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Checked in at 3:30pm. Room not avail until 6.

Stayed 1 night in Jan 2025

6/10 Okay

Kristy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stay somewhere else!

Although the property is pretty, the entire staff was very rude from the start. Front desk couldn’t be bothered to do their job and give us a full check in leaving out vital info and a parking pass. They also didn’t text us that our room was ready when it was (past 4:00 check in time). The restaurant wouldn’t allow us to sit at the tables to wait for our room even though we purchased drinks. We were asked to wait in a boring room with just a couch and the other room had tv with football on. We also were not warned that our unit was up a steep hill and scraped the bottom of my normal height car. I also had to charge my car and was told that if I didn’t move it right away once done I would be charged $5 per hour. When I explained that it would be done at 3:00am they told me that’s my issue and it needs to be moved. All in all I wouldn’t stay here again, shame on Hyatt
Stayed 1 night in Jan 2025

4/10 Poor

Huichun

Stayed 1 night in Dec 2024

8/10 Good

Roya

Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Dec 2024

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

The most incredible hotel. Great customer service. Super clean. With all the things you need (plus anything you might forget). The views are amazing. That aloos worth the trip. Food is great. Just not room service
Stayed 3 nights in Dec 2024

4/10 Poor

corazon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The view remains spectacular esp in the restaurant area. However , the staff forgot to put water and basic amenities in the room like water and coffee etc. the heater was not working up to par in our room, didn’t bother to call for services , just bundled up with the sheets since it was late already , there’s a fireplace using the firewood and old newspaper but the smell of soot was too much and don’t expect working amenities like pool but it’s okay no big deal on those . Wish it’s more dated
Stayed 1 night in Dec 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Altug

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
We didn’t have electricity all day Couldn’t use electronic devices for business Cold room can’t cook food No hot water
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a little hiccup with check in but otherwise, my family and I had a good time.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful view! Loved the room, fireplace and patio!
Stayed 2 nights in Nov 2024

8/10 Good

Agustin

Stayed 1 night in Oct 2024

10/10 Excellent

Karla, San Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

2/10 Terrible

Deepthi

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room had a stale smell. We had to leave the doors open and use a large fan to blow air. There was no water in the room. When I called them, they said they will bring it in 10 min. I waited for couple of hours and had to call them multiple times. Then the weirdest thing happened - someone came into the room without knocking (while we were in the room at night) and left 2 bottles of water!
Stayed 1 night in Sep 2024