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Hotel Fenix Beach Cartagena

4.0 star property

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Photo gallery for Hotel Fenix Beach Cartagena

On the beach, white sand, beach cabanas, sun-loungers
Family Bungalow, 2 Bedrooms | Terrace/patio
View from property
Family Villa | Living area | 43-inch flat-screen TV with cable channels, TV, Netflix
Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Living area | 43-inch flat-screen TV with cable channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast included
  • Spa

Explore the area

View in a map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Bocagrande Beach
  • Clock Tower
  • Cartagena de Indias Convention Center
  • Cartagena (CTG-Rafael Núñez Intl.)

Room options

View all photos for Superior Bungalow

Superior Bungalow | 2 bedrooms, premium bedding, minibar, in-room safe

Superior Bungalow

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Superior Double Room

Superior Double Room | 2 bedrooms, premium bedding, minibar, in-room safe

Superior Double Room

9.2 out of 10
Wonderful
(32 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms | 2 bedrooms, premium bedding, minibar, in-room safe

Family Bungalow, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa | Terrace/patio

Casa Deluxe - Casa Playa

  • 140 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 9
  • 3 King Beds, 1 Single Bunk Bed, 1 Queen Bed and 1 Single Bed

View all photos for Standard Bungalow

Standard Bungalow | 2 bedrooms, premium bedding, minibar, in-room safe

Standard Bungalow

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Luxury Villa

Luxury Villa | View from room

Luxury Villa

8.8 out of 10
Excellent
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Villa

Family Villa | 2 bedrooms, premium bedding, minibar, in-room safe

Family Villa

  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 4 Single Sofa Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View | 2 bedrooms, premium bedding, minibar, in-room safe

Presidential Suite, 1 King Bed with Sofa bed, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | 2 bedrooms, premium bedding, minibar, in-room safe

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

10.0 out of 10
Exceptional
(2 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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View from property

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4.5 out of 5, Wonderful, 1,331 reviews
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About this property

Hotel Fenix Beach Cartagena

Beachfront, with spa services
At Hotel Fenix Beach Cartagena, relax by an outdoor pool or hit the beach where you can enjoy kayaking.
Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include a shower, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages and massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Fenix Beach Cartagena. During your stay, you're just a quick walk from Playa de Punta Arena. Features include free breakfast, free WiFi in public areas and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • The restaurant, beach bar and swim-up bar offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes kayaking
  • 3.3 mi (5.3 km) from San Fernando Fort and 6.8 mi (11 km) from Bocagrande Beach
  • Airport drop-off and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and spa services are also featured at Hotel Fenix Beach Cartagena. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee.

This 4-star Cartagena hotel is smoke free.

Guests are served a free full breakfast daily from 8 AM to 10 AM. The hotel hosts a free manager's reception daily.
On-site venue – This beachfront bar specialises in local cuisine and serves breakfast, lunch, dinner and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Boat tours
  • Ecotours
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 90000 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To get to the property, guests need to transfer by Boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is limited hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Playa Vista Tierra Bomba Island
Fenix Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel
Hotel Fenix Beach Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 389 out of 578 reviews
Rating 8 - Good. 104 out of 578 reviews
Rating 6 - Okay. 37 out of 578 reviews
Rating 4 - Poor. 18 out of 578 reviews
Rating 2 - Terrible. 30 out of 578 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are the best part. The beach is rocky and a boat is required to leave the property.
Stayed 4 nights in Jun 2025

6/10 Okay

Oscar, Lake Zurich

Travelled with family
Limited dining options. Inconsistent service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessica

Beaut
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Luis

Stayed 1 night in Jun 2025

10/10 Excellent

ANGIE VIVIANA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2025

4/10 Poor

Sagit

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
THERE ARE NO HOT WATER AT THIS HOTEL! Rooms do not have basic amenities such as, Iron, blow dryer, and no hot water at all of the hotel! so yes, you will need to shower with cold water! This hotel doesn't look as nice as in the pictures and it is definitely not a 4 starts Hotel as rated by Expedia! If you are looking for a nice hotel, it is not the place, it more for a low budget travel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Venus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es Super maravilloso, las amenidades del hotel son súper lindas la comida deliciosa, las chicas del Spa que tiene el hotel son Super amables las actividades que se realizan como las clases de baile, los fines de semana nos encantó mucho disfrute de la fogata, el servicio es impecable recepción es maravilloso todo su personal, la verdad me sentí muy muy querida, muy feliz con mis vacaciones. Volveré pronto
Stayed 1 night in Jun 2025

10/10 Excellent

Canct

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi mejor descanso

El lugar es genial, tiene muy buen ambiente, el personal es totalmente amigable y serviciales
Stayed 1 night in Jun 2025

2/10 Terrible

Tat

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property was unorganized and on a remote island where we had to pay cash to a local boater to take across the Atlantic ocean to get too. I understood there was a storm beforehand but that doesnt excuse the fact that we had no running water. I could've been okay with no hot water temporarily but no water equals rough times. We luckily had a private pool and used this for water in the toilet for both my wife and myselfs bathroom sessions to be able to flush the toilet. No fun! There also were many dogs on the island in which is not a problem if there were a just a few and taken care of. But there was feces in the sand throughout the property and unfortunately at night you cant see it. So on top of no water, feces on my shoe and the mosquito fiasco we were not happy.
Stayed 2 nights in Jun 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mis padres disfrutaron mucho de su estadía en el hotel! Todo estaba muy limpio, las vistas eran buenas, la comida del resturante del hotel y las personas del staff muy amables.
Stayed 2 nights in May 2025

10/10 Excellent

Tristan

The staff have been incredible and so great!
Stayed 1 night in May 2025

10/10 Excellent

lusia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La. Comida es deliciosaaa y los rituales te conectan contigo mismo
Stayed 1 night in May 2025

10/10 Excellent

luna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El ligar es muy bonito y tranquilo, el dtsff es muy smable y atento.
Stayed 1 night in May 2025

2/10 Terrible

Danis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No agua caliente , mosquitos no caja fuerte la piscina con Moo y le faltan azulejos y las habitaciones deprimentes las toallas para nada con iguiene y ni si quiera te las cambiaban a diario y lo q está en la aplicación para nada es lo q está en vivo y en directo yo le doy un 0 de 100 para mi una esperiencia terrible avían más perros que personas no te dejaban comer ni almorzar .
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo fue maravilloso, la atención fue estupenda, hay muchos animalitos y la labor que hacen con ellos es de admirar... Volvería mil veces si pudiera
Stayed 1 night in May 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Jose Enrique Rangel

Travelled with partner
Liked: Staff & service
The property needs more attention by the owner. The staff that work over there vey kind people, I would like to also tell you guys that if you go over there, Jackson, Jesus, Carlos, ibama and Lilli they are amaizing humans be. If you can stay at the island the whole trip would be better. I’m telling you this cause at Cartagena specifically in gestameni we got scam by the people over there. Do not go to Cartagena stay at the island. You can trust the people at the island. La propiedad necesita más atención por parte del dueño. El personal es muy amable. También quiero decirles que si van allí, Jackson, Jesús, Carlos, Ibama y Lilli son personas increíbles. Si pudieran quedarse en la isla, el viaje sería mucho mejor. Les digo esto por que en Cartagena, específicamente en gestameni, nos estafaron. No vayan a Cartagena, quédense en la isla. Pueden confiar en la gente de la isla.
Stayed 6 nights in May 2025

10/10 Excellent

bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

MEHMET EMRE

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst
Stayed 6 nights in May 2025

10/10 Excellent

lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Christopher

Stayed 1 night in Apr 2025

10/10 Excellent

Harold

Stayed 2 nights in Apr 2025

10/10 Excellent

ANGIE VIVIANA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025