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Tsai Hotel and Residences

Property class: 3

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Photo gallery for Tsai Hotel and Residences

Reception
Balcony view
Reception
Exterior
Queen Room with Balcony | Desk, blackout curtains, rollaway beds, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
11 Wilson St., Lahug, Cebu City, 6000
  • Place, Cebu IT Park
    ‪7 min walk‬
  • Place, Ayala Malls Central Bloc
    ‪15 min walk‬
  • Place, Waterfront Cebu City Casino
    ‪16 min walk‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪23 min drive‬

Room options

View all photos for Twin Room, Balcony

Twin Room, Balcony | Desk, blackout curtains, rollaway beds, free WiFi

Twin Room, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Queen Room with Balcony

Desk, blackout curtains, rollaway beds, free WiFi

Queen Room with Balcony

  • Mountain view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Triple Room, Balcony

Desk, blackout curtains, rollaway beds, free WiFi

Triple Room, Balcony

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite, Balcony

Suite, Balcony | Desk, blackout curtains, rollaway beds, free WiFi

Suite, Balcony

  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bed

View all photos for Basic Triple Room

Basic Triple Room | Desk, blackout curtains, rollaway beds, free WiFi

Basic Triple Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

Tsai Hotel and Residences

2 restaurants, 2 coffee shops/cafes and 24-hour room service are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services and a 24-hour front desk.
Tsai Hotel and Residences offers 70 air-conditioned accommodations with complimentary bottles of water and free toiletries. Rooms open to balconies. 40-inch LED televisions come with cable channels. Bathrooms include a shower and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at Tsai Hotel and Residences, you'll be within walking distance of Waterfront Cebu City Casino. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat include 2 restaurants and 2 coffee shops/cafes
  • Services include a concierge and luggage storage
  • Just a 2-minute drive from Waterfront Cebu City Casino and a few minutes from SM City Cebu
There are 2 restaurants and 2 coffee shops/cafes on site. Public spaces have free WiFi. Tsai Hotel and Residences also features a terrace, concierge services, and 24-hour room service. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Cebu City hotel.

Tazza Cafe & Patisserie – This coffee shop serves breakfast, lunch and dinner.
Burrow – This bistro serves brunch and dinner. Open selected days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants

Restaurants on site

  • Burrow
  • Tazza Cafe & Patisserie

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Tsai Hotel and Residences

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: PHP 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Tsai Hotel Cebu
Tsai Hotel
Tsai Cebu
Tsai Hotel Residences
Tsai And Residences Cebu City
Tsai Hotel and Residences Hotel
Tsai Hotel and Residences Cebu City
Tsai Hotel and Residences Hotel Cebu City

Tsai Hotel and Residences Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 230 reviews
Rating 8 - Good. 99 out of 230 reviews
Rating 6 - Okay. 32 out of 230 reviews
Rating 4 - Poor. 16 out of 230 reviews
Rating 2 - Terrible. 9 out of 230 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

OSWALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

OSWALD

Liked: Cleanliness, amenities, property conditions & facilities
All my rewuests was taken care of right away. Tsai has a great sraff. I enjoyed my stay.
Stayed 4 nights in Jan 2026

8/10 Good

Madonna Glo, Prosper

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service plus the unit is so big and the location is perfect. I would go back to this hotel again. Thank you for accommodating us
My cousins got to celebrate with us while we’re in town visiting. The place has open floor plan for us to just relax away from the busy streets and traffic during Sinulog 2026
Stayed 3 nights in Jan 2026

8/10 Good

Sheena Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 1 night in Jan 2026

10/10 Excellent

Coach

Stayed 1 night in Jan 2026

8/10 Good

Sheena Joy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 2 nights in Dec 2025

8/10 Good

Sheena Joy

Stayed 2 nights in Dec 2025

10/10 Excellent

Sheena Joy

Stayed 2 nights in Nov 2025

6/10 Okay

Elsa

Liked: Staff & service
Disliked: Property conditions & facilities
I think you need to check if there are bed bugs because I was itching in my entire stay. Toilet wasn't clean enough. Location was great for me since it is too close to where I was going to. It's nice is close to the church. Staff were helpful.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and very affordable

The area is close to Ayala Center and Waterfront Resort and Casino. Staff were friendly and very accommodating.
Stayed 2 nights in Sep 2025

6/10 Okay

Sheena Joy

Business traveller, Travelled with group
Liked: Staff & service
I like that it’s convenient, transportation is easy in the area as well. I didn’t really like the amenities especially the bathroom, shower area water flow is not separated so it tends to flood.
Stayed 3 nights in May 2025

10/10 Excellent

Hanah Gail

Stayed 2 nights in Feb 2025

8/10 Good

Sheena Joy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Sven Jonas

Liked: Staff & service

Value for money

Value for money but not in the best neighborhood. Safe but dirty.
Stayed 3 nights in Oct 2024

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
I have stayed many places so far and I do not have the highest expectations, but this was not worth staying. The party on the roof across the street was so loud, I left my stay early. I am not so sensitive to noise, but wow.
Stayed 3 nights in Aug 2024

8/10 Good

Cielo

Stayed 3 nights in Jun 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. No hot water!
Stayed 4 nights in Jun 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

DAVID, Charleston

Travelled with partner
Liked: Cleanliness, staff & service
Tsai hotel was beautiful 6 years ago. It’s need updating on the paint and toilet. There was no refrigerator or TV in the room.
Stayed 1 night in May 2024

6/10 Okay

Marya

Travelled with family

Little disappointed with loud construction sounds.

Stayed 2 nights and every morning little past 8am banging starts probably renovating but as a hotel most of the guests are tourists and obviously liked to sleep-in instead woken with loud sounds. They could have at least start it after 10am to 4pm. Towels were too rough, half full water bottles in the fridge, no shower curtain. Rooms looks and feels clean.
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will Never Recommend

Very bad customer service experience! After booking and paying online, they denied the room I booked and they wanted me to pay additional payment so I can get the room I booked and paid online! Very bad experience! The Manager is not deserving of his position! Overall, I will definitely not come back and will not recommend!
Stayed 1 night in Mar 2024

8/10 Good

Maria Fe

Stayed 2 nights in Feb 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Benjie

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stevo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendlyl staff
Stayed 5 nights in Nov 2023