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Madame Hortense Hotel

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Front of property
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Front of property
Restaurant
Junior Double Room | Premium bedding, down duvets, minibar, in-room safe

Reviews

10 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
37 Gavaladon, Chania, Crete, 731 32
  • Place, Old Venetian Harbor
    ‪2 min walk‬
  • Place, Chania Central Market
    ‪2 min walk‬
  • Place, Agora
    ‪2 min walk‬
  • Airport, Chania (CHQ-Ioannis Daskalogiannis)
    ‪18 min drive‬

Room options

View all photos for Junior Double Room

Junior Double Room | Premium bedding, down duvets, minibar, in-room safe

Junior Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, down duvets, minibar, in-room safe

Comfort Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Double Room

Elite Double Room | Premium bedding, down duvets, minibar, in-room safe

Elite Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Double Room

Design Double Room | Premium bedding, down duvets, minibar, in-room safe

Design Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Double Room

Romantic Double Room | Premium bedding, down duvets, minibar, in-room safe

Romantic Double Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Madame Hortense Hotel

Concierge services, tour/ticket assistance and free Wi-Fi in public areas are available at this smoke-free hotel. Housekeeping is available on request.
Madame Hortense Hotel offers 5 accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes, slippers and hairdryers. This Chania hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Madame Hortense Hotel, you're just a quick walk from Old Venetian Harbor. Free WiFi in public areas, breakfast (surcharge) and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Full breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 4-minute walk from Old Venetian Harbor and 10 minutes by car from Port of Souda
Madame Hortense Hotel offers its guests tour/ticket assistance and concierge services. WiFi is free in public spaces.

This 3-star Chania hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 10:00 AM.

Awards and affiliations

No Boutique Certification – This property has not received an official certification as a Boutique Hotel under the Hellenic Chamber of Hotels' Boutique Hotel certification scheme.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: EUR 10 per person

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Computer monitor
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 2:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 0.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
The front desk at this property is open daily from 10:00 AM - 2:00 PM.
Guests will receive an access code.
This property has a strict no-smoking policy. Violators will be subject to penalties (EUR 300).
Property Registration Number 1365542
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Madame Hortense
Madame Hortense Hotel Chania
Madame Hortense Boutique Hotel Hotel
Madame Hortense Boutique Hotel Chania
Madame Hortense Boutique Hotel Hotel Chania

Madame Hortense Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Det bästa ”alltime”

Ett mycket fräscht hotel. Finns inget att klaga på. Härlig brunch frukost ingår på caféet som ligger granne. Bra luftkonditionering som öven var väldigt tyst. Bra ljudisolering från gatan.
Stayed 8 nights in Jul 2025