2/10 Terrible
Catherine
Travelled with partner
1 Dec 2025
Why are you even sending me this review? Your service is so horrible. I could not get into my room and was left out in the freezing cold at midnight. I called your damn service number multiple times and no one answered or called me back. I woke up other guests at your property and no one could help me. Your directions were not clear to where my room was and I kept trying to enter the 4 digit code onto the locks on the wall to get my room key. I walked up the sketchy metal stairs i saw when I came up from the parking lot "on the left" but there were no doors that had key code entry. I tried the door code on another door into what looked like a lobby area and it did not work. I called multiple times and NO ONE would answer your damn service line and I had no car so I walked, dragging my luggage a half mile at midnight, in 33 degree weather, freezing, to a Comfort Inn. I requested a full refund and still have not received it!! If you would have just answered your phone to HELP me this all could have been avoided. This made my trip to Charleston HORRIBLE, and I never want to come back! You are in the SERVICE industry. If no one is ON PROPERTY, you should at least answer your damn phone!!
Catherine
Stayed 4 nights in Nov 2025




























