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The Palmetto Hotel

4.0 star property

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Photo gallery for The Palmetto Hotel

Lobby
Premium Room, Multiple Beds, Balcony | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Exterior
Penthouse (Redemption) | Terrace/patio
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
194 East Bay Street, Charleston, SC, 29401
  • Place, Waterfront Park
    ‪1 min walk‬
  • Place, Port of Charleston
    ‪3 min walk‬
  • Place, Charleston City Market
    ‪3 min walk‬
  • Airport, Charleston, SC (CHS-Charleston Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(83 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(147 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(36 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(16 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse (Redemption)

Penthouse (Redemption) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Penthouse (Redemption)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed (Water View)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Bay Street)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds (Bay Street)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Balcony

Premium Room, Multiple Beds, Balcony | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Multiple Beds, Balcony

8.0 out of 10
Very good
(4 reviews)
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Palmetto Hotel

A restaurant, a bar/lounge and valet parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include coffee/tea in a common area, free use of bicycles and concierge services.
The Palmetto Hotel offers 45 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us that they can't get enough of the free breakfast at The Palmetto Hotel. During your stay, you're just a quick walk from Charleston City Market. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the location and the breakfast
  • Just a 3-minute walk from Charleston City Market and 3 minutes on foot from Port of Charleston
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. The Palmetto Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services. Parking is available for a fee. A complete renovation of The Palmetto Hotel was completed in January 2023.

This 4-star Charleston hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
The Palmetto Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Renovated entire property - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Palmetto Hotel Hotel
The Saint Hotel Charleston
The Palmetto Hotel Charleston
The Saint Hotel Charleston SC
The Palmetto Hotel Hotel Charleston

The Palmetto Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 712 out of 904 reviews
Rating 8 - Good. 109 out of 904 reviews
Rating 6 - Okay. 53 out of 904 reviews
Rating 4 - Poor. 21 out of 904 reviews
Rating 2 - Terrible. 9 out of 904 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

FRANCESCA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Palmetto Hotel is clean, the staff is welcoming, and the property smells wonderful. However, the breakfast could use improvement, and my room was smaller than expected and lacked a mini fridge.
Stayed 3 nights in Nov 2025

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service! Great location.
Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean room and great staff!
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, well appointed amenities and very clean.
Stayed 1 night in Nov 2025

8/10 Good

Nate

Stayed 4 nights in Nov 2025

10/10 Excellent

John

Stayed 4 nights in Nov 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
The Staff was Wonderful, the room was Beautiful and Charleston was Magical!
Stayed 1 night in Oct 2025

8/10 Good

Nadia

Stayed 2 nights in Sep 2025

4/10 Poor

Victoria

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
After talking to the GM, I considered not posting a public review. However, I feel that it’s important to share experiences to help others make a eise decision when spending over $400 a night for a luxury experience. First, when I called the hotel the day of check in, I got a voicemail 3 times. I left a voicemail. I got no call back. When we arrived at the hotel, the lady working the front desk was efficient but she was not friendly. I don’t need a Disney experience but I do expect a certain level of customer service to be provided for the rate this hotel is priced at. When we entered the room, there was mold on the air vent above the bed & mold on the drywall. The film in the shower was lifting and peeling off. The carpet was dirty and stained which could have easily been steam cleaned. The clock did not work (even after I reset the clock). When I woke up in the morning, the room was 64 degrees and the heat did not work. I’ve emailed with the GM and I was offered a discount for our issues. Also, the complimentary breakfast includes yogurt, pastries, grits/toppings and hard boiled eggs. There was no meat provided. Overall, I would not recommend this hotel as it appears regular maintenance is not a priority. I work in the long term rental business & I’m aware routine maintenance can mean loss of revenue if a room is unavailable to be occupied. I appreciate the GM assured me the above issues were addressed.But I would suggest looking into a variety of other choices in the area.
Stayed 1 night in Nov 2025

8/10 Good

Susan, Leadville

Liked: Staff & service
Carpet in room was dirty,staff was great, parking valet could have been easier to access, not worth the high price we paid
Stayed 4 nights in Nov 2025

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

6/10 Okay

Kathi

Stayed 4 nights in Nov 2025

10/10 Excellent

DEMILEE

Stayed 1 night in Nov 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Clean room
Stayed 4 nights in Nov 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
Amazing!!! Nothing more to say!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Merisha

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Our room and bathroom were spacious and clean. Nice amenities in the room. The hotel had a turn down service which was unexpected and welcoming after being out all day. Great little touches such as, leaving a note card about the weather for the next day. The staff was friendly and professional. They gave great recommendations for restaurants and assisted with reservations if needed. The hotel had a wonderful bar area with great cocktails and a really popular espresso martini. We really enjoyed our stay and will definitely stay there again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gary

Stayed 2 nights in Oct 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cute well decorated hotel in the heart of old Charleston. Great place to spend the night and walk around during the day. Easy to drop things off while out and about exploring the city. Staff are friendly. Nice breakfast included.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mary Lillie

Liked: Cleanliness, staff & service, amenities
Room and everything was excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean historic lobby with such lovely detail. Room was lovely with fabulous bathroom & good products. Front desk staff & Bar staff are friendly & helpful. Love that they have crystal glasses for you in bathroom & courtesy bar. Classy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Billy

Stayed 3 nights in Oct 2025

8/10 Good

Ed

Stayed 2 nights in Oct 2025

6/10 Okay

Ginny

Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Stayed 1 night in Oct 2025