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Charlottetown Inn & Conference Centre

3.5 star property

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Renovated 1 Queen Bed - Main Building | 1 bedroom, premium bedding, in-room safe, blackout curtains
Property entrance
Renovated 1 Queen Bed Suite - Main Building | Private kitchen | Coffee/tea maker, electric kettle
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pool
  • Pet-friendly

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard 2 Queen Beds - Conference Centre

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated 1 King Bed Suite - Main building

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Basic 1 Queen Bed Suite - Main building

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated 1 Queen Bed Studio - Conference Centre

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated 2 Queen Beds - Conference Centre

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre | 1 bedroom, premium bedding, in-room safe, blackout curtains

Basic 1 Queen Bed Studio - Conference Centre

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated 1 Queen Bed - Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard 2 Double Bed - Main Building

  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated 1 King Bed - Main Building

  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard 1 Queen Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Charlottetown Inn & Conference Centre

Pet-friendly hotel connected to the convention centre in Charlottetown with free breakfast
This smoke-free hotel features an indoor pool, a fitness centre and laundry facilities. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and camper van/bus/lorry parking. Housekeeping is available on request.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

Charlottetown Inn & Conference Centre's great location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Historic Charlottetown Waterfront. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include meeting rooms, laundry facilities and a vending machine
  • On-site recreation includes a gym
  • Just a 5-minute walk from Historic Charlottetown Waterfront and 9 minutes on foot from Charlottetown Port
  • Pets welcome for a fee
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Free breakfast is served daily. Charlottetown Inn & Conference Centre also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The property will be renovating from 16 April 2025 to 31 May 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per day
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Reviews

Charlottetown Inn & Conference Centre Reviews

5.8

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness
Rating 10 - Excellent. 206 out of 1449 reviews
Rating 8 - Good. 289 out of 1449 reviews
Rating 6 - Okay. 327 out of 1449 reviews
Rating 4 - Poor. 313 out of 1449 reviews
Rating 2 - Terrible. 314 out of 1449 reviews

Reviews

6/10 Okay

John

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property is close to the downtown. It’s in renovation mode. The room had very poor AC control and smelled musty and carpeting felt damp.
Stayed 2 nights in Jul 2025

2/10 Terrible

louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Kristin

Liked: Staff & service
Disliked: Property conditions & facilities

Under renovation

The hotel is currently undergoing renovations so I'm sure they will be updating the furniture and the decor soon. Overall, fantastic location for walkability to downtown, restaurants etc... The bed was old and you could feel every move the other person made and it dipped toward the headboard so you slept a little unevenly.
Stayed 2 nights in Aug 2025

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Parts of the place were under construction. My room was in need of repairs and updates (wallpaper, plumbing electrical). The cieling was missing when you come in the room. We paid for the advertised experience not an under renovation one.
Stayed 2 nights in Jul 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
As said before the hotel is currently undergoing renovation which shows. At present the hotel has a bit worn look and feel. A buffet style breakfast is offered consisting mainly of toast, bagels, waffles, fruit juice, tea or coffee.This is probably typical of North American places. I wish they could see what the customer may experience in European establishments, sumptuous offerings for little extra expense.
Stayed 2 nights in Jul 2025

2/10 Terrible

Megan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mold, rust & very odd set up
Stayed 1 night in Aug 2025

4/10 Poor

Stella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Angela

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Find another place to stay

We felt like we were in a smelly dungeon. We didnt have an outside facing window, it over looked the gym. I feel like every pipe in the whole hotel ran through the walls of our room. Very disappointing for the high price
Stayed 1 night in Aug 2025

2/10 Terrible

Melanie

Travelled with family
Disliked: Amenities
Staff great. Renovations underway but long way to go.
Stayed 3 nights in Jul 2025

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible do not recommend
Stayed 5 nights in Jul 2025

8/10 Good

Debra

Liked: Property conditions & facilities
A
Stayed 1 night in Jul 2025

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was under renovation, but really quiet and clean. Room need to have a little bit more of touch up. Perfect for quick sleep over
Stayed 1 night in Jul 2025

2/10 Terrible

cheryl

Liked: Staff & service
Disliked: Property conditions & facilities
Renovated room was only floors done. Construction going on all day in the room beside us. Old window air conditioner that didn't hardly work and when ours wasn't on the one above dripped on it and that's all you could hear. The construction workers left foot marks of sawdust all down the hall and wasn't cleaned up. We were told there was a tunnel which went across to the pool and the tunnel says enter at your own risk. When it said North building I did not know it was across the road and still under construction or I wouldn't of rented it. Not happy at all.
Stayed 3 nights in Jul 2025

6/10 Okay

Kim

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs some work. Rooms are fine but need carpet replaced and painting
Stayed 4 nights in Jul 2025

6/10 Okay

ALANA

Stayed 1 night in Jul 2025

6/10 Okay

Yun Chul

Travelled with group
Liked: Cleanliness, staff & service, amenities
The bed is so old that my back hurts and it rocks a lot.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities

Renovations in progress

Renovations are in progress (including the accessible entrance at the front). The updated room looked great. The King Suite was very spacious. Unfortunately the central A/C did not work in the room, the window unit eventually cooled the room down from 25C to a warm 23C. Comfy bed! Very basic breakfast.
Stayed 1 night in Jul 2025

6/10 Okay

Aileen

Disliked: Cleanliness, property conditions & facilities, room comfort

“Renovated” isn’t renovated.

Booked a one night stay in a “Renovated Queen Room”. This room was far from having been renovated. Its more like it needs a renovation. Bathroom door didn’t fit, as in it couldn’t close properly. Furniture is all outdated - a far cry from “renovated”. For the insane price of this room, go to Delta instead… at least it would feel “renovated”.
Stayed 1 night in Jul 2025

8/10 Good

lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the place was in a great location for getting around...the only real upgrade would be a place to plug your phones or electronics...we didnt have a cube with us and the staff didnt have one either...the place also was under renovations too
Stayed 1 night in Jul 2025

6/10 Okay

Tara

Liked: Staff & service
Stayed 3 nights in Jul 2025

2/10 Terrible

Laura

Horrible Surprise!

The place is under total renovations! It’s dirty, old furniture torn, Killed a roach in the room, hair in the bathtub! Just horrible for my allergies and sinus. The window unit air conditioner leaked! We were never told they were renovating!
Stayed 2 nights in Jul 2025

4/10 Poor

Monica, Elmira

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Upon arrival no comfort was given to assure us despite the police presence it was a safe property & not a very warm welcome. The lobby and stairs were DIRTY. Elevator out of service so had to lug suitcases upstairs (extremely dirty). The halls stank of a combo of paint and mildew. Entered the "newly renovated" room to mold and water damage that was attempted to be painted over. Nice that there was no carpet, made it feel cleaner but due to the rest of buildings condition I was checking for bed bugs. No headboard which was weird. Bathroom was all flaking paint , piss stained toilet seat it was all just gross. The heating and cooling wasn't working properly - woke up to a smoking hot room (went to bed with air conditioning) in middle of night. Breakfast was mediocre but again with such a dirty building to walk through to the basement appetite was already lost. I've stayed in 3 star or lower places before but this was barely one star . Would never stay here again & it shouldn't be offered on travel sites.
Stayed 1 night in Jul 2025

8/10 Good

Leslie

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Mary-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee and breakfast selection was terrible. Didn't realize when we booked it that they were under construction
Stayed 2 nights in Jul 2025

6/10 Okay

Nicole

Stayed 1 night in Jul 2025