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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Terrace/patio
Daily buffet breakfast (USD 20.00 per person)
Interior
Room, 1 King Bed, City View | View from room
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(419 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(30 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Chicago Downtown

Hotel with a restaurant, steps from Michigan Avenue
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
The sightseeing around citizenM Chicago Downtown gets high marks from our customers. During your stay, you're just a quick walk from Michigan Avenue. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy international cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Michigan Avenue and Chicago Riverwalk
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness centre, coffee/tea in common area, and express check-in.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - open 24/7 – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3049 out of 4035 reviews
Rating 8 - Good. 625 out of 4035 reviews
Rating 6 - Okay. 191 out of 4035 reviews
Rating 4 - Poor. 78 out of 4035 reviews
Rating 2 - Terrible. 92 out of 4035 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

8/10 Good

Paul Wm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the 4th floor with limited signage in front. Parking is two blocks away at $50 a day. I arrived in the middle of a heavy rain storm. They handed me an umbrella for the walk back. Facility is immaculate and perfect if you are not driving.
Stayed 1 night in Aug 2025

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Jul 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, location was ideal, and staff was helpful/friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great people friendly staff

Stayed 3 nights in Aug 2025

10/10 Excellent

Gordon

Stayed 1 night in Aug 2025

10/10 Excellent

Xiuqi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decent bedroom for good night sleep with all the techniques to control the light and window blinds.
Stayed 3 nights in Aug 2025

10/10 Excellent

BRIANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was fast and easy. Being able to control the room with tablet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Shayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the contemporary look of the hotel. Staff was nice and professional. Loved the area.
Stayed 3 nights in Aug 2025

8/10 Good

erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely offer slipper and water for room.
Stayed 3 nights in Aug 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freezer was not functioning properly and would not keep items cold but other than that it was very nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Super fun place to stay in the heart of Chicago. The lights and shades are controlled by an IPad. One of the many features is the ability to change the color and intensity of the lights. There are also built in "mood" sound tracks to play to help you unwind, relax, or focus. The location couldn't be better, just steps from shopping, river strolling, and amazing restaurants.
Stayed 3 nights in Aug 2025

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
i love citizen m hotels so much, the only downside to my stay was that the ac was not working properly which made our room super humid and made everything smell.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jean Paul, Dallas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Michael David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations and it was convenient. The only issue is the app was buggy so it was hard to schedule a cleaning.
Stayed 3 nights in Aug 2025

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Ryah

Stayed 3 nights in Aug 2025

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

CHARMAINE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Days Spent

I enjoyed my time at this hotel the moment I checked in. The front desk service and attendants were all amazing. The entertainment the night when we didn’t want to go out was at the right time.if I could have more space to invite you in on how much of a wonderful experience being in the presence of this prestigious hotel I would. Go have an open mind to everything inside.
Stayed 6 nights in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shonderria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Aug 2025