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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Terrace/patio
Daily buffet breakfast (USD 20.00 per person)
Exterior
Interior
Room, 1 King Bed, City View | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
80 East Wacker Place, Chicago, IL, 60601
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪2 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(403 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(28 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Chicago Downtown

Hotel with a restaurant, steps from Michigan Avenue
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
The sightseeing around citizenM Chicago Downtown gets high marks from our customers. During your stay, you're just a quick walk from Michigan Avenue. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy international cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Michigan Avenue and Chicago Riverwalk
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness centre, coffee/tea in common area, and express check-in.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - open 24/7 – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2827 out of 3748 reviews
Rating 8 - Good. 584 out of 3748 reviews
Rating 6 - Okay. 179 out of 3748 reviews
Rating 4 - Poor. 74 out of 3748 reviews
Rating 2 - Terrible. 84 out of 3748 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to river walk
Stayed 1 night in Jun 2025

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Great Place for Your Chicago Stay!

The rooms were awesome! Very colorful and different from.your ordinary hotel and that is what makes the hotel stand out from others. It is in the heart of the city near most main attractions within walking distance as things such as magnificent Mile, the river walk, and the bean. The rooms are nice and cozy and you can control the room to include all lights ans curtains with the ipad. You can also play the color pattern game on the ipad using rhe bathroom lights as they are LED. The breakfast is amazing ia is 20.00 per day unless you have other specials with your hotel booking. The place waa very clean with a bar that has food and open late hours There are 7 different sitting areas to include lounges and study/meeting rooms. Most of all the front desk and Bar staff were friendly amazing!!
Stayed 1 night in Jun 2025

10/10 Excellent

Adrienne

Liked: Cleanliness, amenities, property conditions & facilities
This was my first time staying at this hotel chain. I really enjoyed that everything was touchscreen in the room, the room wasn’t very large however since it was just me it didn’t matter. The shower got really hot which I loved and I had a nice size tv. The room was very clean and the staff was extremely accommodating. I will stay here again!
Stayed 3 nights in May 2025

10/10 Excellent

James Carl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietest hotel I’ve ever experienced. Very fun lobby/bar. Would definitely stay here again!
Stayed 6 nights in Jun 2025

10/10 Excellent

Jenna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a loyal guest @ CitizenM!
Stayed 2 nights in Jun 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very modern, and I certainly enjoyed staying here. It was downtown, next to attractions, theaters, etc. I would stay there again next time I am in Chicago
Stayed 3 nights in Jun 2025

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
It was located near the train and riverwalk. The staff were nice. Hotel was clean.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jebeh

Travelled with group
Liked: Cleanliness, amenities
The room and hotel staff was phenomenal! We'll definitely be back.
Stayed 1 night in Jun 2025

8/10 Good

Lorrina

Stayed 1 night in May 2025

10/10 Excellent

gabriela p

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

christina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The room was incredibly uncomfortable. My husband had to climb over me to get out of bed and we had to turn sideways to pass each other to get to the bathroom. (We are not large people) then on our first morning, maintenance was banging on our door to test the fire alarms. We were not awake and they refused to come back to allow us time to get out of bed. I wouldn’t stay here again
Stayed 3 nights in Jun 2025

10/10 Excellent

Lourdes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel never fails to impress us. 10/10 hotel. Always clean, nice, and easy.
Stayed 2 nights in May 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

tyleek

Stayed 2 nights in May 2025

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Ivonne Ruiz

Stayed 2 nights in Jun 2025

10/10 Excellent

Josiah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great view and great friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Hilda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Lexi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Nominjin

Stayed 1 night in May 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very enjoyable stay - Close to everything Chicago has to offer. Rooms are certainly compact but great for couples or singular guests. Will be staying again when I visit.
Stayed 3 nights in May 2025

10/10 Excellent

Vanessa

Stayed 3 nights in May 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Teresa

Stayed 5 nights in May 2025