6/10 Okay
Julie
Travelled with family
7 Jan 2026
The rooms were not in great condition. The toiletries mounted to the wall were not filled so there were extra bottles sitting along the tub. The rooms felt like it wasn't actually clean. The AC/heating unit was so loud. Beds and pillows need to be upgraded. The hotel is being renovated.But it did not feel clean. There was a used band-aid on the floor outside my door for the entire three days we stayed, so basically the carpets were not vacuumed. The coffee bar was sub-par. The breakfast that was being offered at $18.95 per person was absolutely worse than any free hotel breakfast by far. I am so happy we decided not to add that as part of our stay. While the staff was nice, they were not super professional. One evening desk attendant was on his earbuds speaking to someone while watching a game on TV - not even at the front desk. Another front desk employee was speaking so loud about another employee to a third employee, I could hear her from the coffee bar. I had to go to the desk twice to ask for things to be re-stocked at the coffee bar. That was when she decided to clean it up and take out the garbage. Another family we saw was very disappointed that they were not told prior to their stay that the pool was being renovated as well. The kids were so disappointed. I would have been furious if I was that parent. Won't be coming back. There are so many hotels close to O'Hare and Schaumburg to choose from.
Julie
Stayed 2 nights in Jan 2026
