2/10 Terrible
LeCara
28 Jul 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
I’ve visited many hotels in the Chicagoland area and this one, no matter how the aesthetic looks, is by far the worse. My room was half cleaned, the temperature in the room would not go any lower than 73 degrees, at one point it reached 78. I told the front desk and nothing was done about it. The rooms are small, there were stains on my walls, couch and the shower was half cleaned. The staff are rude and dismissive, the phones in the room ring busy if you try to call the front desk, don’t try to call the front desk ever, no one ever answers. I left at 4am (check-out is not until noon, no one should’ve been in my room) I left an item in my room and called when I was less than 20 mins from the hotel, I could not go back, I was assured someone would get it. I came back to get my item and it mysteriously “wasn’t in the room!” So unresponsive, rude, poor room conditions, and theft. What an upstanding crew! I will NEVER visit here again, the other reviews are fluff because there were an elevator full of us (guests) all complaining about the same thing during my stay.
LeCara
Stayed 4 nights in Jul 2025