2/10 Terrible
Danny
Business traveller
14 Apr 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
April 2025, I booked this hotel and from me it receives a low review due to its poor conditions, not the staff. The staff was genuinely wonderful and friendly; I was prioritizing the property and basic amenities like sleeping and showering.
I decided to book this hotel because of its affordable price and proximity to the US immigration offices. However, I made a mistake by paying in full in advance, and I haven’t heard from the hotel yet. I’m giving them a chance to rectify this issue.
When staying in Juarez, most people are occupied with legal matters, so minor inconveniences can easily irritate you during your stay. This particular hotel is constantly busy, and in my opinion, they should have addressed these problems from the start. It’s just a matter of someone noticing an issue, but it seems when someone reports it, no one takes action. In the meantime, they quickly move on to another guest, preventing any improvements.
When comparing similar properties, I knew I wasn’t expecting a luxury suite. There are several reasons why I didn’t rate this hotel highly, and they include:
1. Room 232 lacked cold water at the sink, which is a basic amenity that a hotel room should provide. The room cleaner should have noticed this major problem.
2. The shower stall ceiling had dry, cracking paint that would fall on showering guests when water droplets mixed with the paint particles. I couldn’t relax taking a long shower; I had to keep my showers short.
3. Moldy smell.
Picts
Danny
Stayed 9 nights in Apr 2025