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Quay Hotel and Spa

4.0 star property

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Photo gallery for Quay Hotel and Spa

Exterior
Indoor pool
Breakfast, lunch, dinner served; local cuisine, sea views
Exterior
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪18 min walk‬
  • Place, Bodysgallen Hall
    ‪5 min drive‬
  • Place, Conwy Castle
    ‪5 min drive‬

Room options

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 10 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Penthouse)

  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area | 32-inch flat-screen TV with digital channels, TV

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

9.4 out of 10
Exceptional
(51 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • River view
  • 10 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(19 reviews)
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Quay Hotel and Spa

Along with a marina, this hotel has a full-service spa and an indoor pool. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge.
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the free breakfast at Quay Hotel and Spa. During your stay, you'll be within walking distance of Llandudno West Shore Beach. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine and ocean views while dining at Marina Restaurant
  • Take a swim in the indoor pool
  • Indulge with hydrotherapy, manicures and pedicures or body scrubs at the spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from Conwy Castle and 7 minutes from Eryri National Park
Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

Guests are served a free full breakfast on weekdays from 7 AM to 10 AM.
Marina Restaurant – Overlooking the ocean, this restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
The Terrace Bar – Overlooking the ocean, this bar specialises in local cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available 7 AM to 10 AM on weekdays and 8 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1002 reviews
Rating 8 - Good. 209 out of 1002 reviews
Rating 6 - Okay. 48 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 15 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Josh

Stayed 1 night in Dec 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities
Clean and spotless room and ensuite. Great view onto the harbour from our ground floor room. Staff very courteous throughout our stay.
Stayed 1 night in Jan 2026

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities
Very clean and comfortable rooms and friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Finola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at the Quay just before Christmas. We enjoyed the use of the spa and I loved the runs along by the sea each morning. The location is great. The breakfast was very nice and staff friendly and accommodating.
Stayed 2 nights in Dec 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lovely room, staff, restaurant. Shame we couldn't use the pool between 9am and 5pm
Stayed 3 nights in Jan 2026

10/10 Excellent

Robert

Stayed 2 nights in Jan 2026

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was amazing as the sea view with sliding doors. Staff were all friendly and anything that was asked was acted upon in a professional timely manor. Brekkie on day 1 could have been better as you can build your own brekkie from all the other options, no cheese on offer which was disheartening haha. Spa could have been so much better, overcrowded and was asked to back twice during the late afternoon which interrupted our dinner plans once we actually got in over 1 later, there was a very relaxing chill out room so chilled in there. Spa pool and jet pool very tepid almost cold water, it’s nice if been in the sauna. Could do with a jacuzzi and the pressure of jets in foot bath and jet very low
Stayed 2 nights in Jan 2026

8/10 Good

Nedjwa

Stayed 2 nights in Jan 2026

2/10 Terrible

anthony

Liked: Cleanliness
Disliked: Staff & service, amenities
Cold room
Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Dec 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
Courtesy call before arrival was a nice touch. Easy to find ample parking. Check in was really good, very nice experience. Rooms not ready so went for a drink in the bar. Was very bust and staff rushed, took a while to get served but staff very apologetic.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First visit really impressed with the hotel & spa
Stayed 1 night in Dec 2025

10/10 Excellent

Mike

Stayed 2 nights in Dec 2025

10/10 Excellent

andrew

Stayed 1 night in Dec 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious with a great view, we ate in the. We and had a pleasant meal. Spa was nice but a bit packed as all the residents (understandably!) wait it till it’s free to enter which creates a bit to craziness as it coincides with the time families with kids are also allowed in. Don’t really understand this part of it myself as it just makes a poorer experience for all involved.
Stayed 1 night in Oct 2025

4/10 Poor

Rowan

Stayed 1 night in Dec 2025

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes breakfast was lovely .we enjoyed the spa too .couldnt fault it. Only thing wish they didnt use the the ittle plastic milk s.thats only thing i didnt like .but it was such a lovely stay
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, pleasant walk to Conwy. Food was really nice, nice atmosphere in the bar area. Overall enjoyable stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Laura

Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a really lovely hotel and the staff are so friendly from the reception staff to the waiting staff . Our sleep was a bit disturbed as there was a Christmas party going on .Apart from that the stay was a perfect antidote to Christmas stress
Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 1 night in Dec 2025

10/10 Excellent

Rania

Stayed 1 night in Oct 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room and clean great frendily staff good facilities
Stayed 1 night in Dec 2025

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