2/10 Terrible
Robert
Travelled with partner
29 May 2025
Disliked: Cleanliness, amenities, property conditions & facilities
1.Made us wait out side our room for over a hour in the heat and humidity until they had to change the electric lock.
2.View was supposed to be ocean view and it was a sliver of a view. We had a wall and a roof view.
3.Food at the buffet was terrible and unhygienic. Flies everywhere especially at the two grills during breakfast! (My wife became ill after eating at the buffet and ended up being take my ambulance to the hospital ER. The this experience cost us $1500.
4.We paid $380 for a true ocean view and the room had a mole smell and feel to it.
5. The A/C made a terrible noise and the floor was damp and dangerously slippery
6.Phone did not work on day 3 to order room service.
I had to walk to the lobby and order the food.
I was told the technician was gone and they would fix it the next day.
7.We left the property on day 4 and I told them the reasons why and all I was told was sorry.
We could not stay at Dreams anymore for fear of the food and the lack of care for are basic needs as guest not being met.
I would like to officially ask for a refund of the last four days we did not stay in the hotel. I think this is only fair. We should really receive a full refund however I will be satisfied with the four days we did not use the hotel.
I have the hospital bill if you would like to see it.
I would also like to speak to someone from Expedia in regards to a refund and the poor description of the hotel on your website.
Robert Febres-Cordero
213-820-7214
Robert
Stayed 7 nights in May 2025