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Illa Cozumel

2.5 star property

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Photo gallery for Illa Cozumel

Outdoor pool
Outdoor pool
Signature Double Room, 1 King Bed | View from room
Living area
Shower, free toiletries, hair dryer, shampoo

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
Centro, Cozumel, QROO, 77600
  • San Miguel Church
    ‪3 min walk‬
  • Cozumel Maritime Terminal
    ‪6 min walk‬
  • Punta Langosta Pier
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪2 min drive‬

Room options

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Courtyard View

Deluxe Double Room, 1 Queen Bed, Courtyard View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 1 Queen Bed, Courtyard View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Double Room, 1 King Bed

Elite Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Elite Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Courtyard View

Classic Double Room, 1 Queen Bed, Courtyard View | Terrace/patio

Classic Double Room, 1 Queen Bed, Courtyard View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Double Room, 1 King Bed

Signature Double Room, 1 King Bed | View from room

Signature Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Illa Cozumel

Hotel with free parking, a short walk to Cozumel Maritime Terminal
Along with an outdoor pool, this hotel has a microwave in a common area and free self-parking. WiFi in public areas is free. Housekeeping is available on request.
Illa Cozumel offers 19 air-conditioned accommodations with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Illa Cozumel, you're just a quick walk from Cozumel Maritime Terminal. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a shared microwave and a water dispenser
  • Steps from San Miguel Church and 6 minutes on foot from Cozumel Maritime Terminal
As a guest of Illa Cozumel, you'll find an outdoor pool, a microwave in a common area, and a water dispenser. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Cozumel hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Illa
Illa Cozumel Hotel
Illa Cozumel Cozumel
Illa Cozumel Hotel Cozumel

Illa Cozumel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 86 reviews
Rating 8 - Good. 17 out of 86 reviews
Rating 6 - Okay. 5 out of 86 reviews
Rating 4 - Poor. 4 out of 86 reviews
Rating 2 - Terrible. 3 out of 86 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homey, friendly and helpful staff, prime location, beautiful plants and very nice pool and patio area. Would stay here again on my next trip to Cozumel!
Stayed 9 nights in Dec 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean and no issues. Walkable to everything!
Stayed 8 nights in Jan 2025

2/10 Terrible

Denisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

German

Stayed 3 nights in Jan 2025

10/10 Excellent

Mystique

Stayed 1 night in Jan 2025

10/10 Excellent

Roland, North Plains

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the desk clerks, very nice people. The complex is new and modern. It’s fairly quiet and comfortable. I would stay there again.
Stayed 1 night in Jan 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but they have a shortage of towels not a big thing, but it was hard to get one and they took the one I have… Other than that great location, easy to walk to lotta places very cozy
Stayed 3 nights in Jan 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spot, the room was super clean and modern. I will be returning again it the future with my whole family.
Stayed 1 night in Jan 2025

10/10 Excellent

yian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Daniel, Murfreesboro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They don't really offer breakfast, just some juice, rolls, and a pot of coffee. Staff was really nice and happy to help. For the price, would stay here again. If you want to be in a super walkable area this is a great option.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kyle J

Liked: Cleanliness
Stayed 5 nights in Dec 2024

2/10 Terrible

Liz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason i am giving this hotel 1 star reviews is i because they did not allow us to stay here. i booked this hotel last min in cozumel after finishing a water tour and having dinner, we decided to stay 1 might in cozumel because our oroginal stay was i akumal. Due to being in a water tour we did not have my passport on is and my husband was the only one that had physical card id. They didnt allow us to check in. From the get go the front staff was not friendly. Expedia did not have this policy easily visible and illia does not have it posted on their website. And its not logical to expect customers to carry their passports with them if they just got off a boat tour and its last min onlh booking for 1 night. So i basically paid for a room and wasnt able to check in. We had to lay another hotel room that had no issues booking us just with my husbands id and they did not refund us the money we paid.
Stayed 1 night in Dec 2024

10/10 Excellent

Mohamed

Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Bao Chau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful gem in Cozumel

Beautiful gem in Cozumel! Close to everything and yet, super peaceful! Amazing spot for a couple. It was romantic and comfortable! The rooms have a nice modern and welcoming design. Having a free drinkable water source was also a great plus!
Stayed 3 nights in Sep 2024

10/10 Excellent

Marie

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, quiet and great location. It was wonderful!!! Highly recommend!!
Stayed 3 nights in Aug 2024

2/10 Terrible

Sheriffa

Stayed 2 nights in Jun 2024

6/10 Okay

Gerardo

Liked: Cleanliness
Disliked: Staff & service
Esta bien ubicado. El personal no fue tan amable, pareciera que te estan haciendo un favor.
Stayed 4 nights in May 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and quick walk to downtown and ferry, I saw in other reviews complaints about the noise, but it was really quiet area for us, lots of restaurants: bar within distance and check out Cocomama tiki bar for great cocktails!
Stayed 3 nights in Mar 2024

4/10 Poor

Rod

Travelled with partner
very nice facility with great staff. unfortunatley we had no hot water to the sink. Reported to staff and sent an email to their head office with no reply from either. Facility is very close to a loud night club so take ear plugs. Breakfast is very minimal. Dont usually complain but for the price and giving head office a chance to rectify the problem with no reply I felt things should be reported.
Stayed 7 nights in Feb 2024

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice personal property great staff
Stayed 2 nights in Jan 2024

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was required to pay in cash at the property. No water in rooms. Near taxi depot and the zocalo. Breakfast was sweet breads only.

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Great attention from staff, great communication about check in and door codes. Great having a little breakfast with pastrys, juice and fruit available. Wifi was reliable, beds were comfortable, shower was hot, had a clean room, clean towels. It was very nice staying here, would highly recommend!
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Cozumel!

It was amazing, clean, comfortable, and the staff was both friendly and helpful! Great location, too (downtown). Would definitely stay again!
Stayed 5 nights in Jan 2024