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The Westin Cozumel

4.5 star property

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Photo gallery for The Westin Cozumel

On the beach, scuba diving, snorkelling
2 restaurants, breakfast, lunch served; local and international cuisine
2 bars/lounges, rooftop bar, lobby lounge
Exterior
Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Pool

Explore the area

Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Isla de Pasion
  • San Miguel Church
    ‪7 min drive‬
  • Punta Langosta Pier
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds, Non Smoking, Balcony

Classic Room, 2 Queen Beds, Non Smoking, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Queen Beds, Non Smoking, Balcony

  • Ocean view
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Non Smoking, Balcony

  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, Oceanfront

Studio Suite, 1 King Bed, Non Smoking, Oceanfront | Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed, Non Smoking, Oceanfront

  • Ocean view
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, Oceanfront

Studio Suite, 1 King Bed, Non Smoking, Oceanfront | Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed, Non Smoking, Oceanfront

  • Ocean view
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

LED TV, iPod dock

Presidential Suite, 1 Bedroom, Non Smoking

  • Ocean view
  • 122 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Non Smoking, Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Ocean View

LED TV, iPod dock

Junior Suite, 1 Bedroom, Non Smoking, Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

Junior Suite, 2 Queen Beds, Non Smoking, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Ocean View

Classic Room, 1 King Bed, Non Smoking, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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4.3 out of 5, Excellent, (1049)
The price is €254
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includes taxes & fees
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About this property

The Westin Cozumel

Luxury resort on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at The Westin Cozumel's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of The Westin Cozumel's great beach location. During your stay, you'll be within walking distance of Playa San Juan. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine at Cuzamil, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, facials or massages at Zazil
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the beach
  • 6 minutes by car from Benito Juarez Park and 6 minutes from Punta Langosta Pier
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays
Some rates at The Westin Cozumel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury The Westin Cozumel. Free self parking is available.

This 4.5-star Cozumel resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily.
Cuzamil – This restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Las Gaviotas – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.
Snack – This poolside bar only serves light fare. Open daily.
El Cielo – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting).
On-site venue No. 5 – lobby lounge.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cuzamil
  • El Cielo
  • Las Gaviotas
  • Snack

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Grab bar near toilet (51 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LED TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 737 reviews
Rating 8 - Good. 160 out of 737 reviews
Rating 6 - Okay. 77 out of 737 reviews
Rating 4 - Poor. 35 out of 737 reviews
Rating 2 - Terrible. 38 out of 737 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sheryl Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Min

Stayed 3 nights in Mar 2025

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved breakfast on the ocean. Beautiful small resort.
Stayed 6 nights in Feb 2025

10/10 Excellent

Brittney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful! We will be back!
Stayed 5 nights in Feb 2025

6/10 Okay

Waldemar

I had very high hopes for this property and it started off strong. The fish tacos and ceviche at Gaviotas restaurant were amazing. But entering the facility there was a strong sewage smell in the lobby. The beach was stunning and the staff pretty friendly. As my stay progressed it became apparent that the Westin has a lot of work to do in the areas of transparency when it comes to charges so a guest is not blindsided . The food at the cozumil restaurant was terrible, bland pizza and pasta.
Stayed 4 nights in Feb 2025

6/10 Okay

Sarah

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Keith Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were lovely with a beautiful view of the water, but the room lacked a hair dryer, hand towels & wash cloths.
Stayed 4 nights in Feb 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the room with amazing views!
Stayed 7 nights in Feb 2025

10/10 Excellent

Falynn Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Westin was everything and more. The staff was amazing and so friendly, very attentive. Las Gaviotas reataurant and staff was AMAZING. We got to know all the staff and became friendly along our trip. Some names that stood out to us were Paloma, and Jorge at Las Gaviotas. The baretenders in the hotel Facundo and Carlos were some of the friendliest and nicest people we had met! I highly recommend The Westin to anyone and would recommend the All Inclusive Package. Thank you again to the wonderful staff for being so welcoming!!!
Stayed 7 nights in Feb 2025

10/10 Excellent

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely gorgeous, and very serene. The rooms & surroundings were always clean and very comfortable. Three things - NOT complaints but points for the resort to be aware of. The lobby has an odd smell, which is odd because our home base resorts always smell so amazing. The food for dinner is just okay, not bad but not tons of options on the menu, but also not great. Last but very important - The adult pool on the roof needs to ALWAYS be an adult pool. One of the days we were up there we had to listen to a screaming child. All families really should be on one (lower) floor, we heard crying children through our walls 4 out of 5 of the nights. We will be back, the property is very stunning and checks off all of our boxes for a great vacation!
Stayed 5 nights in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Sandra Rae

Stayed 7 nights in Feb 2025

10/10 Excellent

Sandra Rae

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area for families

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with amazing rooms and friendly service

Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
Stayed 4 nights in Feb 2025

8/10 Good

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Rickie L, Green bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 5th time staying in Cozumel, first time north of centro. Loved it! Cabs into town $10 each way, food at Westin was excellent Snorkelling outside the hotel was amazing! Clean rooms, AC was great. No issues Did not want to go home today
Stayed 4 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Melissa

Travelled with partner
AMAZING! Attentive, caring staff. Best breakfast on the island!
Stayed 5 nights in Feb 2025

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Great snorkling in front. Food was very good and incorporated local flavors. The only downside was figuring out how the all inclusive meals worked. It wasn't until the last night that we were told dinner alternated resteraunts.
Stayed 7 nights in Jan 2025

6/10 Okay

Todd

Liked: Staff & service
We stayed here about three years ago, and the property was immaculate. Everything was spotless and beautifully maintained. However, the property’s upkeep has deteriorated significantly since then. The bathroom tiles are missing, and the pool is dirty. It doesn’t feel the same quality as when we first stayed here.
Stayed 5 nights in Jan 2025

10/10 Excellent

Loren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give the staff 10 stars I would. Unfortunately, I can only give them five but they certainly deserve 10. Everyone was very helpful and willing to treat you like a king.
Stayed 5 nights in Jan 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Excellent service
Stayed 1 night in Jan 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Jan 2025

8/10 Good

Raymond Edward Wunderle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to see some sort of indoor entertainment. (Bingo,Trivia, or Karaoke) in the event there is bad.
Stayed 8 nights in Jan 2025