8/10 Good
Jocelyn
Business traveller, Travelled with partner
2 Jun 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a start this is a great place new, creative, great staff, awesome rooms and we will definitely be back however our visit this time came with a significant BUT. The evening restaurant dinner would come close to one of the worst dining experiences I have ever had. Understand the excuse given was road closures from floods and therefore a limited menu but that was not what made it awful. We were only one of maybe 3 in house bookings and we had also booked the restaurant. We sat in the bar for an hour before dinner and saw others get the full menu on offer. But when we sat down there was no pizza (half the limited menu) ok but as we made choices about other items one by one they were no longer available either, even though all the tables around us had these items. Finally we ordered 12 oysters and only 11 came out no warning but turns out in enquiring they’d run out of those too. There was a nice looking seafood pasta which we found out about by looking at another table rather than being offered it didn’t matter though coz partner allergic to seafood. Maybe teething problems? But don’t charge me full freight for problems!! Floods were not the issue good old fashioned communication was the issue. Look forward to a better experience in the future
Jocelyn
Stayed 1 night in May 2025