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Aohom Santuario Hotel & Spa

3.5 star property

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Exterior detail
Front of property
Front of property
Reception
Junior Room, 1 King Bed, Hot Tub, Pool View | Premium bedding, down duvets, pillow-top beds, individually furnished

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Palma Real #15, Fraccionamiento La Palma, Jiutepec, MOR, 62550
  • Place, Forum Cuernavaca
    ‪11 min drive‬
  • Place, AVERANDA
    ‪11 min drive‬
  • Place, Galerias Cuernavaca Mall
    ‪12 min drive‬

Room options

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, down duvets, pillow-top beds, individually furnished

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down duvets, pillow-top beds, individually furnished

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Triple Room

Grand Triple Room | Premium bedding, down duvets, pillow-top beds, individually furnished

Grand Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Classic Triple Room

Classic Triple Room | Premium bedding, down duvets, pillow-top beds, individually furnished

Classic Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down duvets, pillow-top beds, individually furnished

Deluxe Room

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Premium bedding, down duvets, pillow-top beds, individually furnished

Family Quadruple Room

  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Large Single Sofa Bed

View all photos for Junior Room, 1 King Bed, Hot Tub, Pool View

Junior Room, 1 King Bed, Hot Tub, Pool View | Premium bedding, down duvets, pillow-top beds, individually furnished

Junior Room, 1 King Bed, Hot Tub, Pool View

  • Sleeps 2
  • 1 King Bed

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About this property

Aohom Santuario Hotel & Spa

Hotel with a full-service spa, in the vicinity of Galerias Cuernavaca Mall
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Aohom Santuario Hotel & Spa offers 28 air-conditioned accommodations, which are accessible via exterior corridors, and features complimentary bottles of water and complimentary slippers. Each accommodation is individually furnished. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with satellite channels and Netflix.

Bathrooms include a shower and complimentary toiletries. This Jiutepec hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a sauna.
The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

During your stay at Aohom Santuario Hotel & Spa, you'll be close to Galerias Cuernavaca Mall. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Continental breakfast served weekdays for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to hot stone massages, body scrubs or hydrotherapy at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room and a sauna
  • 7 minutes by car from Galerias Cuernavaca Mall and 8 minutes from Teopanzolco Archaeological Zone
  • Dogs welcome for a fee (restrictions apply)
Aohom Santuario Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. A rooftop terrace, barbecue grills, and tour/ticket assistance are also featured at Aohom Santuario Hotel & Spa. Self parking is free.

This 3.5-star Jiutepec hotel is smoke free.

For a fee, guests can enjoy a continental breakfast on weekdays from 7:00 AM and 10:00 AM.
Aohom Santuario Hotel & Spa has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekday continental breakfast available 7:00 AM to 10:00 AM for a fee: MXN 180 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height electrical sockets in bathroom
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:30 PM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (10:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 650 per pet, per stay
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children 14 and younger are not allowed at this property. All guests older than 14 are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 180 per person
  • Pet fee: MXN 650 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property's front desk is open during the following times:
  • Monday - Sunday: 10:00 AM - 8:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 14 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Aohom Santuario Hotel Cuernavaca
Aohom Santuario Hotel
Aohom Santuario Cuernavaca
Aohom Santuario
Aohom Santuario Hotel Spa
Aohom Santuario Hotel Spa
Aohom Santuario & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel
Aohom Santuario Hotel & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel Jiutepec

Aohom Santuario Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 69 reviews
Rating 8 - Good. 33 out of 69 reviews
Rating 6 - Okay. 4 out of 69 reviews
Rating 4 - Poor. 6 out of 69 reviews
Rating 2 - Terrible. 1 out of 69 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

JESUS GONZALEZ

Stayed 1 night in Oct 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El personal es fenomenal

Quiero agradecer al gerente Oscar, a la licenciada, a la senorita de la recepcion, a Lupita, a Norma y a todos que me brindaron un servicio excelente durante mi estadia. Me trataron como una huesped de estrella y siempre me saludaban con una sonrisa. Me hicieron sentir en casa. El hotel esta ubicado en una zona segura y la alberca es muy bonita. Gracias por todo!
Stayed 1 night in Feb 2022

8/10 Good

Claudia

Liked: Cleanliness, staff & service, room comfort

A comfortable space with great service

My stay was very pleasant. The bed was comfortable, the grounds are clean and well-kept, and the food was very tasty. The best thing is the incredibly friendly and efficient staff, who are there to take care of your every need with a smile. My massage and facial were great. That said, I think the space could use some love, such as fresh paint, flowering plants (it's Cuernavaca after all!), and warm decor - local crafts instead of the Marilyn Monroe supermarket poster, for instance. A bit more attention to detail would make it even more comfortable.
Stayed 2 nights in Nov 2021

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Nice food
Stayed 2 nights in Nov 2021

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good customer service.

Very good customer service. The hotel sent directions and contacted me to ask for arrival time.
Stayed 1 night in Jan 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting family in Cuernavaca

The hotel is in a gated community which makes the hotel feel very safe and relatively quiet despite being near a busy road and Walmart. The name is a phonetic ‘OM’ in Spanish. The hotel has lots of massage services and plays relaxing music and runs a gently fountain most of the day.
Stayed 2 nights in Jul 2019

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best service

Great and safe staying. Everybody provided excellent services and no waiting to check out or check in which gave the hotel a plus. Highly recommended.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Luis

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Nov 2023

4/10 Poor

MARIA GUADALUPE

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No es nada bonito, cómo que se quedaron a la mitad de la construcción. Solo fui a dormir y si sirvió para eso
Stayed 1 night in Aug 2023

8/10 Good

Masato

Liked: Cleanliness, staff & service
Thank you for your kind support. It is a good hotel.
Stayed 4 nights in Jul 2023

10/10 Excellent

Carmen Y.

Stayed 2 nights in Jul 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Jun 2023

4/10 Poor

ALEJANDRA ESTHER

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La verdad el hotel parecía motel, no se desquita lo que cobran, literal más de 800 por noche es un robo. Solo tienen televisión abierta con 4 canales, no tiene teléfono, los acabados viejos y feos, las bases de las camas espantosas, el baño incómodo, y amanecimos con 2 cucarachas chicas en el cuarto. El personal muuuy amable y la comida rica pero para pagar casi 1600 pesos esperábamos algo mejor, hay moteles mucho mejores.
Stayed 1 night in Jun 2023

6/10 Okay

Alicia Jiames

Travelled with family
Liked: Staff & service
muy cara para las características de la habitación
Stayed 1 night in Jun 2023

10/10 Excellent

José Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felicidades!!! Excelente servicio.
Stayed 2 nights in Jun 2023

10/10 Excellent

Maria de las Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente atención y servicio

La atención y el servicio de SPA fueron inmejorables. El lugar es muy sencillo. La comida sabrosa y los precios muy accesibles.
Stayed 1 night in May 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Luis Enrique

Stayed 1 night in Apr 2023

4/10 Poor

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023

4/10 Poor

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
No sirvió el aire acondicionado, y nos estábamos asando.
Stayed 1 night in Apr 2023

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones La buena vibra La tranquilidad que se respira Que está muy cuidado
Stayed 2 nights in Mar 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfecho con el servicio
Stayed 1 night in Mar 2023

8/10 Good

Ines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La alberca estaba con regular mantenimiento y el sauna estaba frio. Dentro de la habitación hace falta una silla, un espejo y toallas chicas.
Stayed 2 nights in Mar 2023

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción de hospedaje

Es un hotel viejo, pero buena seguridad, atención y limpieza
Stayed 1 night in Mar 2023