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Hotel Museo Cusco

3.0 star property

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Photo gallery for Hotel Museo Cusco

Terrace/patio
Front of property
Reception
Honeymoon Studio Suite, 1 Bedroom, Hot Tub | Bathroom | Free toiletries, towels, soap, toilet paper
Economy Double Room | In-room safe, desk, blackout curtains, free WiFi

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Business services
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
420 Av. Manco Capac, Cusco, Cuzco, 08002
  • Place, Coricancha
    ‪10 min walk‬
  • Place, Plaza de Armas
    ‪15 min walk‬
  • Place, San Pedro Market
    ‪17 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪10 min drive‬

Room options

View all photos for Economy Room, 1 Queen Bed

Free toiletries, towels, soap, toilet paper

Economy Room, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed

View all photos for Honeymoon Studio Suite, 1 Bedroom, Hot Tub

In-room safe, desk, blackout curtains, free WiFi

Honeymoon Studio Suite, 1 Bedroom, Hot Tub

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room

In-room safe, desk, blackout curtains, free WiFi

Comfort Double Room

  • Sleeps 2
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite | In-room safe, desk, blackout curtains, free WiFi

Comfort Studio Suite

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Classic Room | In-room safe, desk, blackout curtains, free WiFi

Classic Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior
kAPAC INN HOTEL
  • Breakfast included
  • All-inclusive
  • Free Wi-Fi
  • Laundry room
4.0 out of 5, Very good, 69 reviews
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About this property

Hotel Museo Cusco

Hotel connected to a shopping centre in Cusco with free breakfast
A business centre, a meeting room and laundry facilities are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk and a front desk safe are on-site. Limited housekeeping is available.
Hotel Museo Cusco offers 40 accommodations with a safe and free toiletries. 32-inch LED televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on weekdays only.
The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Hotel Museo Cusco, you're connected to a shopping centre and just a quick walk from Wanchaq Market. Features include free breakfast and free WiFi in public areas, plus a business centre.
  • Free continental breakfast served daily
  • Free WiFi
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes mountain biking
  • Just a 3-minute drive from Plaza de Armas and a few minutes from San Pedro Market
  • Airport shuttle service available for a fee
Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. An airport shuttle (available on request) is available for a fee. The business-friendly Hotel Museo Cusco also features laundry facilities, a front desk safe, and a lift.

This 3-star Cusco hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 10:00 AM to 11:00 PM on request

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Art gallery
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Mountain biking

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekdays only)
  • Proposal/romance packages

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (399 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Desk
  • Heating
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 10:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (return)
  • Water fee: USD 1.5

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
Hotel Museo Cusco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children may not be eligible for complimentary breakfast.

Property is also known as

Hotel Museo Cusco Hotel
Hotel Museo Cusco Cusco
Hotel Museo Cusco Hotel Cusco

Hotel Museo Cusco Reviews

Reviews

6.0
Rating 10 - Excellent. 5 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 5 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 8 out of 26 reviews

5.6/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Looks nothing like the pictures.

This place looks nothing like the way it does in the pictures. I got the suite, walked in, used the bathroom (15 hour bus ride) and then walked right out and asked for a refund. The reason why is because it looked dirty, had holes in the wall and there was 0 privacy. The sheets weren’t clean either, there was hair all over the sheets and foot prints on the floor. There was even an opening in the closet from the hallway, where people could easily grab your luggage. You could hear people in the lobby too. I didn’t feel safe here. So after being in that place for less than an hour, I left. I found Apart hotel Inkasabios (best hotel in Cusco) and they saved my life. I will say that the hosts were kind enough to give me a refund and they were professional. I did get a call from hotels.com saying that they charged me for that night because I used the bathroom. Oh well. How weird but I guess it’s fine. I’m just saving you guys from getting scammed. Don’t book here. At least don’t book the suite.
Window from room to hallway. I guess this is fine?
This is what concerned me
Dirty.
Stayed 6 nights in Feb 2024

2/10 Terrible

James, Lititz

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Mikhail

Stayed 1 night in Jul 2023

4/10 Poor

Heather

Stayed 3 nights in Jun 2023

2/10 Terrible

Samir

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This worst property I’ve ever seen
Stayed 7 nights in Jun 2023

8/10 Good

Nicole, staten island

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

2/10 Terrible

cecilia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel, not worth a night

We stay one night only thanks God, in our way to machu pichu, got the worst duty dusty room, we had to put a towel on the bed to sleep, it was so dusty I did not use the sheets. no breakfast, no one in the area to ask for food. the picture you see, is nothing to what really is. I do not recommend this place, it is cheap and you get,...what you pay.
Stayed 1 night in May 2023

8/10 Good

Alicja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, ok , what a pity that receptionist didn’t speak English at all
Stayed 2 nights in May 2023

2/10 Terrible

Hsing Chuen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店實際條件與照片相差甚大，房間沒有衛生紙也沒有浴巾，雖老闆人很和善也承諾會提供但是都找不到人，櫃台總是無人，要求退款也未退如承諾的天數，向 hotels.com 反應也不予回應。
Stayed 4 nights in Apr 2023

10/10 Excellent

Sariah, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities
interesting property!, it actually has a museum mood... with historical artifacts and a gallery

4/10 Poor

Morten

Disliked: Cleanliness, property conditions & facilities
Der var restauranter tæt på. Hotellet var generelt meget slidt, beskidt og grimt. Det var meget billigt, men eks. Var der ikke håndklæder gjort klar på værelset. Der var andres hår på armatur og gulv. Det mest dårlige var nok at billedet som hotels.com bruger slet ikke matcher det man ser, når man bor på hotellet. Morgenmadsbuffeten som I har billede af ser faktisk anderledes ud (jeg har vedhæftet billede)
Stayed 1 night in Oct 2025

6/10 Okay

Naomi

Travelled with partner
Liked: Cleanliness
Tienen un mal sistema administrativo. No nos tenían anotados con la reserva, nos dieron una habitación en teoría mejor que la que pagamos pero no servía el agua caliente, la tina tampoco, no hacían respetar horarios de silencio
Stayed 3 nights in Aug 2025

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene un excelente relación precio calidad. Las instalaciones son lindas, cómodas, limpias, el desayuno es sencillo y cumple. El único punto en contra fue que nos tocó una habitación que da a la calle que es muy ruidosa. Es muy cerca de la estación Wanchaca, pero más lejos del centro Histórico.
Stayed 1 night in Jun 2025

6/10 Okay

ROGERIO

Disliked: Cleanliness

Hotel fantasma

Parecia um hotel fantasma, vários quartos, mas não tinha ninguém no hotel, os funcionários tbm não apareciam. Tem uma obra na frente que tbm tá prejudicando o hotel. O bom que pra fazer o check out, eu deixei a chave na recepção e fui embora, já que ninguém aparece
Stayed 1 night in Nov 2024

6/10 Okay

Brice

Stayed 1 night in Oct 2024

8/10 Good

gilberto

Liked: Cleanliness
El personal no es muy amable y hubo un problema con el pago ya que al parecer no les aparecia pero el cobro si se realizo, al final se resolvio
Stayed 1 night in Oct 2024

6/10 Okay

Ademar

Disliked: Cleanliness
Stayed 7 nights in Sep 2024

2/10 Terrible

Yordan André

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel horrible… no vayan, no gasten su dinero

No tenían estacionamiento, no tenían desayuno, todo pago era en soles y según su tipo de cambio, ellos te imponían la tarifa de cambio… una abstracción, horrible, un hotel totalmente desagradable. Nunca cambiaron las toallas, nunca hicieron limpieza de habitación y solo decían “no tenemos personal” una lástima… jamás volveré a usar Hoteles.com porque no garantiza absolutamente nada.
Stayed 3 nights in Jun 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tá legal a banheira legal , vale a pena.
Stayed 2 nights in Apr 2024

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar enconta para uma viagem economica

Lugar simples, porem agradavel. Funcionários muito simpaticos e atenciosos e como o gerente disse quando fui fazer uma solicitacao: " Este é um hotel enconta que supre as necessidades de uma viagem economica, caso queira mais privilégíos, há inumeros outros hoteis pela cidade" - e pela sua resposta cabe este registro.
Stayed 3 nights in Jul 2023

10/10 Excellent

Félix

Stayed 4 nights in Jul 2023

6/10 Okay

Diana Tzutzuqui

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Hotel sucio

Muy sucio el lugar, nunca limpiaron y la cama la tendieron dos veces de los 6 días que me quedé, el agua caliente sólo salió un día. El personal muy amable pero entiende si no limpian porque hacen varias cosas a la vez.
Stayed 3 nights in Jun 2023

10/10 Excellent

ching yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地理位置很棒，服務人員很親切
Stayed 5 nights in Jun 2023

2/10 Terrible

ANGELLA P

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las fotos no son lo que muestran. La ducha estaba malograda, salía mucha agua por el suelo. Se escucha bulla por todo el hotel. Sin contra que el desayuno es incluido y el desayuno nunca estaba listo, en una oportunidad tuve yo que ir a Freir los huevos en la cocina mientras la que trabaja a se iba a comprar el pan.
Stayed 4 nights in Mar 2023

10/10 Excellent

Grupo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Excelente servicio, amabilidad, muy recomendado, trato amable de parte de los dueños del hotel
Stayed 3 nights in Feb 2023