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Best Western Hotel Universel Drummondville

3.5 star property

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Photo gallery for Best Western Hotel Universel Drummondville

Lobby
1 bedroom, memory-foam beds, desk, laptop workspace
Interior entrance
Exterior
1 bedroom, memory-foam beds, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
915 rue Hains, Drummondville, QC, J2C3A1
  • Centrexpo Cogeco Drummondville
    ‪10 min walk‬
  • Maison des arts Desjardins Drummondville
    ‪5 min drive‬
  • Village Québécois d'Antan
    ‪5 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator | Living area | 42-inch TV with satellite channels, first-run films, MP3 dock

Suite, 2 Queen Beds, Non Smoking, Refrigerator

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator

1 bedroom, memory-foam beds, desk, laptop workspace

Suite, 1 Queen Bed, Non Smoking, Refrigerator

  • 51 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly) | 1 bedroom, memory-foam beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

1 bedroom, memory-foam beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, memory-foam beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool Access

1 bedroom, memory-foam beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Pool Access

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Suite, 1 King Bed, Non Smoking, Refrigerator | Living area | 42-inch TV with satellite channels, first-run films, MP3 dock

Suite, 1 King Bed, Non Smoking, Refrigerator

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, memory-foam beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Hotel Universel Drummondville

Eco-certified hotel connected to the convention centre in Drummondville with free parking
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and Access to hot tub are on-site.
Best Western Hotel Universel Drummondville offers 116 accommodations with MP3 docking stations and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with premium satellite channels and first-run films. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Hotel Universel Drummondville. During your stay, you'll be connected to the convention centre and within walking distance of Centrexpo Cogeco Drummondville. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Drummondville Golf and Curling Club and a few minutes from Maison des arts Desjardins Drummondville
  • Dogs welcome for a fee (restrictions apply)
Best Western Hotel Universel Drummondville offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

There are 21 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Best Western Hotel Universel Drummondville. Self parking is free.

This Drummondville hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Best Western Hotel Universel Drummondville has a restaurant on site.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 7 to 30 for adults and CAD 5 to 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels
  • First-run films
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night, plus a deposit of CAD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cots (infant beds) are available for CAD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 7 to 30 for adults and CAD 5 to 12 for children
  • Pet deposit: CAD 150 per stay
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 10.0 per night
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 2023-11-30, 057735

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Hotel Universel
Best Western Plus Hotel Universel Drummondville
Best Western Plus Universel Drummondville
Drummondville Best Western
Hotel Best Western Drummondville
Best Western Plus Universel
BEST WESTERN PLUS Hotel Universel Drummondville Quebec
Best Western Drummondville
Best Western Hotel Drummondville
Best Western Universel Drummondville
Best Western Universel
Best Universel Drummondville
Best Western Hotel Universel Drummondville Hotel
Best Western Hotel Universel Drummondville Drummondville
Best Western Hotel Universel Drummondville Hotel Drummondville

Best Western Hotel Universel Drummondville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1004 reviews
Rating 8 - Good. 253 out of 1004 reviews
Rating 6 - Okay. 89 out of 1004 reviews
Rating 4 - Poor. 41 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

8/10 Good

Ida

Stayed 1 night in Feb 2025

8/10 Good

Anne-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel, nous avions une chambre rénovée Lit confortable, belle piscine
Stayed 2 nights in Mar 2025

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Herve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Premjayanth

Disliked: Amenities
Couldn't reach Quebec because of the winter storms during the family day weekend and no refund or credit was given
Stayed 2 nights in Feb 2025

8/10 Good

Travis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient restaurant in hotel
Stayed 1 night in Feb 2025

2/10 Terrible

Silas

Stayed 1 night in Feb 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were nice. Clean hotel. It would be nice to have a continental breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

Ravae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Stayed 1 night in Feb 2025

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very clean and friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Yohan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness
no problems
Stayed 1 night in Jan 2025

6/10 Okay

Tommy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room doors are thin and or really not sealed so people walking by your room can hear what you say or do.. The staff was great for service but had a hard time with the snow removal around patio doors which can be dangerous and when asking for a late check out you are told that you have to ask for that the morning off and not the night or week before. Well late check out would be to sleep in, not to wake up early the day off to see if maybe it would be possible. Buy your TP, the hotel decided to cut budget on room amenities, you get one ply toilet paper / tissues, the soap is chemically based and no shaving cream. Even with that the staff managed to make it a great stay, was quick to replace towels and other amenities when needed.
Stayed 1 night in Jan 2025

6/10 Okay

Tommy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a main floor one bed room, it was nice, the service was nice, changing to the suite was easy and convenient but for double the price you still get the basic one ply toilet paper. I would just recommend to go buy some soft ones for $4 at the Dollarama, also would take a small shovel, the hotel is great for clearing the parking lot but unfortunately the clearance of the patio door is not so good and we asked if or when it was going to be done the answer was “we usually only do it in the morning”. The staff was great enough to send someone although they didn’t really do much and had to use the car broom to properly clear the entrance it was nice that they sent someone. Both rooms we had were beside the maid’s and ice room, the doors are not really thick so everyone talking or making noises is very much heard, felt like we did not have much privacy as if we hear the staff talking at all times they must be hearing what we say or do as well.. It was an okay experience, the pool was full of kids until closing time so if I could recommend one thing would be at least a one hour adults only or stay open until 12 instead of 10. The looks are as shown and is a beautiful hotel to stay at, easy access to everything, convenient parking, nice staff, the king suite is much nicer than a regular room but sheets, toiletries, towels and toilet paper stays the same. The heat was stupid you are not allowed to have it lower than 19°c and the water is stuck at 39°c for the shower in the suite.
Stayed 1 night in Jan 2025

8/10 Good

Eric

Travelled with family
Stayed 2 nights in Jan 2025

6/10 Okay

Francis-Louise

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Tommy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always on the go and ready for you, you don’t have to wait long for results or service on something. Overall quite satisfied!
Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
It was a little hard to find a good parking spot
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Large clean room, very comfortable bed. 👌
Stayed 1 night in Jan 2025

8/10 Good

Franck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025