See all properties

Best Western Hotel Universel Drummondville

3.5 star property

Choose dates to view prices

Photo gallery for Best Western Hotel Universel Drummondville

Interior entrance
Front of property – evening/night
Suite, 2 Queen Beds, Non Smoking, Refrigerator | Living area | 42-inch TV with satellite channels, first-run films, MP3 dock
Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly) | Memory-foam beds, desk, laptop workspace, blackout curtains
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
915 rue Hains, Drummondville, QC, J2C3A1
  • Place, Centrexpo Cogeco Drummondville
    ‪10 min walk‬
  • Place, Village Québécois d'Antan
    ‪6 min drive‬
  • Place, Maison des arts Desjardins Drummondville
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Memory-foam beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(35 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool Access

Memory-foam beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Pool Access

9.0 out of 10
Wonderful
(15 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Suite, 1 King Bed, Non Smoking, Refrigerator | Living area | 42-inch TV with satellite channels, first-run films, MP3 dock

Suite, 1 King Bed, Non Smoking, Refrigerator

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Memory-foam beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(5 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Memory-foam beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Memory-foam beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

10.0 out of 10
Exceptional
(5 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator

Suite, 1 Queen Bed, Non Smoking, Refrigerator | Memory-foam beds, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Non Smoking, Refrigerator

  • 51 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator | Memory-foam beds, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(1 review)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

King Room

  • Sleeps 2

King Suite

  • Sleeps 2

Queen Room with Two Queen Beds - Non Smoking - Pet Friendly

  • Sleeps 4

2 Queen Beds, Non-Smoking, Refrigerator, Wi-Fi

  • Sleeps 4

Queen Suite

  • Sleeps 2

Queen Suite with Two Queen Beds

  • Sleeps 4

Deluxe Two Queen Room

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Bathtub, Wi-Fi, Non-Smoking

  • Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Pool Access

  • Sleeps 4

Similar properties

BBQ/picnic Area
Hôtel & Suites Le Dauphin Drummondville
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,008 reviews
The price is €117
includes taxes & fees
16 Nov - 17 Nov
Hôtel & Suites Le Dauphin Drummondville

About this property

Best Western Hotel Universel Drummondville

Pet-friendly hotel connected to the convention centre in Drummondville with free parking
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and Access to hot tub are on-site.
Best Western Hotel Universel Drummondville offers 116 accommodations with MP3 docking stations and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with premium satellite channels and first-run films. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Hotel Universel Drummondville. During your stay, you'll be connected to the convention centre and just a quick walk from Promenades Drummondville. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Drummondville Golf and Curling Club and a few minutes from Maison des arts Desjardins Drummondville
  • Dogs welcome for a fee (restrictions apply)
Best Western Hotel Universel Drummondville offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

There are 21 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Hotel Universel Drummondville. Self parking is free.

This Drummondville hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Best Western Hotel Universel Drummondville has a restaurant on site.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 7 to 30 for adults and CAD 5 to 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels
  • First-run films
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night, plus a deposit of CAD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cots (infant beds) are available for CAD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 7 to 30 for adults and CAD 5 to 12 for children
  • Pet deposit: CAD 150 per stay
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 10.0 per night
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 2023-11-30, 057735
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Hotel Universel
Best Western Plus Hotel Universel Drummondville
Best Western Plus Universel Drummondville
Drummondville Best Western
Hotel Best Western Drummondville
Best Western Plus Universel
BEST WESTERN PLUS Hotel Universel Drummondville Quebec
Best Western Drummondville
Best Western Hotel Drummondville
Best Western Universel Drummondville
Best Western Universel
Best Universel Drummondville
Best Western Hotel Universel Drummondville Hotel
Best Western Hotel Universel Drummondville Drummondville
Best Western Hotel Universel Drummondville Hotel Drummondville

Best Western Hotel Universel Drummondville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1001 reviews
Rating 8 - Good. 268 out of 1001 reviews
Rating 6 - Okay. 86 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it has an onsite restaurant with great food & friendly staff. We were able to park right beside our room. This is our 2nd time here.
Stayed 1 night in Aug 2025

10/10 Excellent

Claire

Stayed 2 nights in Aug 2025

10/10 Excellent

Stéphanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

DIANE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot with convenient dining options in the area. Hotel needs another elevator to provide easier access to room.
Stayed 1 night in Aug 2025

8/10 Good

roy

Travelled with partner
Liked: Amenities
Everything was great. However, as a safety concern, please note that the hot water in the sink was extremely hot. We worry that someone might get hurt, is all.
Stayed 1 night in Aug 2025

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dead ac in the room. They switched us to the next room which was working properly.
Stayed 1 night in Aug 2025

6/10 Okay

Clarke

Travelled with family
Liked: Cleanliness

Dated hotel.

The connected restaurant was nice looking but the food was bad. Tasted like a frozen dinner. Our bed was comfortable but the A/C stopped working in the middle of the night and we woke up sweating
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and clean. Free parking. Close to costco for gas.
Stayed 1 night in Aug 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
I always know I can count on this place. Been going there for50 yrs
Stayed 1 night in Aug 2025

6/10 Okay

Janet

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
It was good to have the bottom floor with patio door for the dogs but was not very clean room.
Stayed 1 night in Aug 2025

10/10 Excellent

Jean-Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
tout etait parfait
Stayed 1 night in Aug 2025

10/10 Excellent

TERRY

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a pet-friendly hotel with ground floor access to the outside.
Stayed 1 night in Aug 2025

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Maria

Travelled with partner
Liked: Staff & service
Convenient hotel, clean and friendly. We were able to store our bicycles in the hotel hassle-free, bicycle friendly!
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Robert, Brantford

There was no continental breakfast only coffee. To get breakfast you had to go to the adjoining restaurant and buy it.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Travelled with family
Liked: Amenities
Beautiful hotel great location
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort

Great place, though the pool can be a little noisy

A nice hotel, and we appreciated being served in English at the front desk. The room was spacious and well laid out, and there was loads of hot water at all times. One thing to note, the window of some rooms overlook the pool which can be a little noisy at times. If this is a concern then you might want to ensure your room does not overlook the pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Gaston

Stayed 3 nights in Aug 2025

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Shannon

Stayed 1 night in Aug 2025

8/10 Good

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was fun & safe, compared to Hilton we stayed at recently
Stayed 1 night in Jul 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready when we arrived early.
Stayed 1 night in Aug 2025

6/10 Okay

Steve

Liked: Cleanliness, staff & service
This would be the first Best Western with NO BREAKFAST other than a 10% certificate at an adjoining restaurant! No returns for me.
Stayed 1 night in Aug 2025