2/10 Terrible
Gurbinder
Business traveller, Travelled with partner
5 Mar 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
My first bad review, I travel a fair amount for work but this was just crazy, this was my email to the hotel manager today,
"Hi there
I wanted to write to you about a horrible experience my colleagues and I had during our recent stay at the MATRIX hotel.
First off, the hotel itself is beautiful and the staff were for the most part fantastic.
I booked 3 rooms and everything was fine until we returned from our meetings (around midnight). My keycard wouldnt work so I went to the front desk where your agent told me that there has been a mixup and they need to move me out of my room. I had already unpacked earlier and had showered in the room before my meeting. I told him this but he said that unfortunately he would have to send security with me to retrieve my belongings and move me to another room. I was not happy but just wanted to get to bed so we went to my room. As we were packing my items, I asked what my new room is and he gave me the room number of where my colleague was sleeping (my colleague heard this and actually opened the door to ask what was going on- our hotel room was open and he was across the hall). The security guard (who was great by the way) was also confused and wasn't sure why they were making me change my room (in the middle of the night as well). The guard was in the hallway and trying to figure out what to do, I waited 10 mins, shut my door and went to sleep.
Gurbinder
Stayed 1 night in Feb 2025