2/10 Terrible
Jane
Travelled with group
23 Nov 2025
Worst ‘4 star’ hotel we have stayed at, poor customer service and terrible room.
Room was the noisiest place, constant sound from room above, corridor and from rooms either side. Absolutely no sound proofing! Also had noise from possible a generator/water heater not sure but again so loud and constant. We got barely any sleep, room was too hot and with the window open to try and cool it down the noise from the busy road and neighbourhood made everything worse. No air conditioning and even when we turned the heating down the heater was still pumping out hot air.
There was no effort from staff to help when we said we were leaving a day early as couldn’t manage staying for another night. No compensation either, this place is definitely not a 4 star hotel - probably the worst we have stayed at all holiday.
Also for other knowledge spa is only open 1pm-9pm so no chance of you arrive late - so do not book this relying on that. Again not like other 4 star hotels when they are open 7am-10pm…
The internet was basically non-existent again very shocking for a supposedly good hotel, when we got better on Easter Island!
Restaurant had very poor customer service and slow. Initially walked in, nobody was around. Then after checking with the waiter we were given wrong information about the menu so ordered something we couldn’t eat! As it was late we didn’t want to wait another 30 mins to be given different food so all we had that night was soup…
Do not book here expecting 4 star!!
Jane
Stayed 2 nights in Nov 2025

















