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Hotel Arbre de Neu

3.0 star property

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Photo gallery for Hotel Arbre de Neu

Bar (on property)
Lobby
Standard Double Room | Desk, laptop workspace, blackout curtains, free WiFi
Superior Double Room, Balcony, Mountain View | Desk, laptop workspace, blackout curtains, free WiFi
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Breakfast available
  • Free WiFi
  • Restaurant

Explore the area

View in a map
102 Avinguda de François Mitterrand, Encamp, AD200
  • Funicamp Ski Lift
    ‪3 min walk‬
  • Caldea Spa
    ‪7 min drive‬
  • Pyrenees Andorra Shopping Centre
    ‪8 min drive‬
  • La Seu d'Urgell (LEU)
    ‪120 min drive‬

Room options

View all photos for Economy Twin Room

Economy Twin Room | Desk, laptop workspace, blackout curtains, free WiFi

Economy Twin Room

  • 1 sq m
  • Sleeps 2
  • 1 Single Bunk Bed OR 1 Single Bed

View all photos for Superior Double Room, Balcony, Mountain View

Superior Double Room, Balcony, Mountain View | Desk, laptop workspace, blackout curtains, free WiFi

Superior Double Room, Balcony, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio Suite

Junior Studio Suite | Desk, laptop workspace, blackout curtains, free WiFi

Junior Studio Suite

  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, blackout curtains, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Arbre de Neu

Slopeside hotel with snowboarding
With direct access to the slopes, Hotel Arbre de Neu makes guests feel at home with amenities such as a restaurant and a sauna. Housekeeping is available on request.
Hotel Arbre de Neu offers 19 accommodations with a hairdryer and blackout curtains. 24-inch LCD televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include ski-in/ski-out access and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.
During your stay at Hotel Arbre de Neu, you're just a quick walk from Funicamp Ski Lift. Enjoy features like free WiFi in public areas, plus a restaurant and a snack bar/deli.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Amenities include free newspapers in reception, a lift and a terrace
  • On-site recreation includes a sauna and ski-in/ski-out access
  • 7 minutes by car from Caldea Spa and 8 minutes from Pyrenees Andorra Shopping Centre
Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. Hotel Arbre de Neu offers its guests ski-in/ski-out access and a sauna. Spa services, a terrace, and ski storage are also featured at Hotel Arbre de Neu. A complete renovation of Hotel Arbre de Neu was completed in April 2020.

This 3-star Encamp hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 1:00 PM.
Hotel Arbre de Neu has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: EUR 2 to 15 for adults and EUR 2 to 15 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Snowboarding

Family friendly

  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Renovated entire property - April 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch LCD TV with digital channels

More

  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 2 to 15 for adults and EUR 2 to 15 for children
  • Housekeeping fee: EUR 15 per day; may vary based on length of stay
  • Laundry fee: EUR 11 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arbre de Neu
Hotel Arbre de Neu Hotel
Hotel Arbre de Neu Encamp
Hotel Arbre de Neu Hotel Encamp

Reviews

Hotel Arbre de Neu Reviews

9.4

Exceptional

9.4/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities
Rating 10 - Excellent. 2 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

Reviews

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un accueil formidable, avec le sourire , trés pro

Très bien placé, à quelques km d'Andorre la vieille, et 2mn à pied des télécabines de la station de ski. Hotel familial, avec un accueil super chaleureux, avec le sourire d'un couple charmant et professionnel. Très confortable, ambiance sympa & chaleureuse. Nous vous le recommandons
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel. Stephan super atento y las indicaciones q nos dio para entrar despues de las 20 h super detallado.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020