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SureStay Hotel By Best Western Fernley

2.5 star property

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Photo gallery for SureStay Hotel By Best Western Fernley

Business centre
Lobby
Individually furnished, desk, laptop workspace, iron/ironing board
Seasonal outdoor pool
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
1405 Newlands Drive East, Fernley, NV, 89408
  • The Silverado Casino
    ‪2 min walk‬
  • Green Valley Park
    ‪6 min drive‬
  • Fernley 95A Speedway
    ‪10 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪46 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Suite, 1 King Bed, Non Smoking, Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

  • Sleeps 2
  • 1 Queen Bed

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Lobby

Comfort Suites Fernley

  • Pool
  • Breakfast included
  • Pet-friendly
  • Kids pool
4.6 out of 5, Wonderful, (1004)
The price is €153
for 1 room
includes taxes & fees
17 Jun - 18 Jun
Comfort Suites Fernley

About this property

SureStay Hotel By Best Western Fernley

Eco-certified hotel with free breakfast and 24-hour business centre
Along with a 24-hour business centre, this smoke-free hotel has Access to hot tub and a seasonal outdoor pool. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
SureStay Hotel By Best Western Fernley offers 66 air-conditioned accommodations with coffee/tea makers and a hairdryer. This individually furnished accommodation includes sofa beds. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, and complimentary toiletries.

This Fernley hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs. Microwaves and fridges can be requested. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel By Best Western Fernley. During your stay, you're just a quick walk from The Silverado Casino. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include a 24-hour business centre, a meeting room and conference space
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from The Silverado Casino and a 4-minute drive from Millennium Park
  • Pets welcome for a fee (restrictions apply)
SureStay Hotel By Best Western Fernley offers its guests Access to hot tub and a seasonal outdoor pool. WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served. A vending machine, multilingual staff, and laundry facilities are also featured at the eco-certified SureStay Hotel By Best Western Fernley. Self parking is free.

This Fernley hotel is smoke free.

Guests are served a free full breakfast.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast

Things to do

  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15.00 per pet, per day
  • Maximum 3 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 15.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Fernley
Best Western Fernley Inn
Fernley Best Western
Best Western Fernley Hotel Fernley
Best Western Fernley Inn
Surestay By Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel
SureStay Hotel By Best Western Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel Fernley

SureStay Hotel By Best Western Fernley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 350 out of 947 reviews
Rating 8 - Good. 304 out of 947 reviews
Rating 6 - Okay. 175 out of 947 reviews
Rating 4 - Poor. 67 out of 947 reviews
Rating 2 - Terrible. 51 out of 947 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet pet friendly.
Stayed 1 night in Feb 2025

6/10 Okay

Robert

Great service

Bed was uncomfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Stayed 1 night in Feb 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2025

6/10 Okay

Dona

Liked: Cleanliness, staff & service
Noisiest room we’ve ever stayed in.
Stayed 1 night in Feb 2025

2/10 Terrible

Misty

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold in the bathroom, hair in the shower and in sink. Holes in the walls. Over all just very poor condition. The parking lot is very dark and just a sketchy vibe. Beds were uncomfortable. The whole place needs to be overhauled. The staff was very welcoming but we will not book this hotel again. I would continue down the road and find stay somewhere else
Stayed 1 night in Feb 2025

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Pearl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty lite up for the holiday.
Stayed 1 night in Oct 2024

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Not a fan

Couldn’t get the water to come on for the shower…had to call the front desk to come and turn it on. Then the water in the shower went from cold to hot and vise versa. The toilet was loose from the tank. The room smelled musky…had to Lysol. On a positive note, the bed was comfortable.
Stayed 1 night in Jan 2025

6/10 Okay

Abbey

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Lisa

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

4/10 Poor

Kelly

Stayed 1 night in Jan 2025

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
centrally located and near amenities.
Stayed 2 nights in Dec 2024

10/10 Excellent

Desiree, Hollister

Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Expedia totally messed up my reservation. Upon attempting to check in Expedia had me booked for 12/22/24 (the next day) vs 12/21/24 the date I arrived at the hotel. After spending over an hour on the phone with Expedia I canceled my reservation through Expedia and booked on site with the hotel clerk. I will never use Expedia for any further bookings.
Stayed 1 night in Dec 2024

2/10 Terrible

Natasha

Stayed 1 night in Dec 2024

6/10 Okay

Terrence

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The front desk staff are nice and the pet friendly rooms are good. The pool and hot tub were not operational.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

robert

Room was dirty, sheets had hair and stains, toilet and tub had stains
Stayed 2 nights in Dec 2024

6/10 Okay

Dane

Liked: Staff & service
Stayed 5 nights in Nov 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at Best Western because they are consistently comfortable and reasonably priced.
Stayed 2 nights in Nov 2024

8/10 Good

donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Fabian, Madera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024