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Prime Hotel

Property class: 3

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Photo gallery for Prime Hotel

Premium bedding, down duvets, desk, soundproofing
Reception
Interior
Lobby sitting area
Interior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
10131 Franklin Avenue, Fort McMurray, AB, T9H 2K8
  • Place, Peter Pond Mall
    ‪10 min walk‬
  • Place, Rivers Casino
    ‪10 min walk‬
  • Place, MacDonald Island Park
    ‪16 min walk‬
  • Airport, Fort McMurray, AB (YMM)
    ‪27 min drive‬

Room options

View all photos for King Bachelor

Premium bedding, down duvets, desk, soundproofing

King Bachelor

  • Sleeps 2

View all photos for Executive Room-2 Queen Beds

Premium bedding, down duvets, desk, soundproofing

Executive Room-2 Queen Beds

  • Sleeps 4

View all photos for Executive King Room

Premium bedding, down duvets, desk, soundproofing

Executive King Room

  • Sleeps 2

View all photos for King Bachelor with Kitchenette

Premium bedding, down duvets, desk, soundproofing

King Bachelor with Kitchenette

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Private kitchenette | Fridge, microwave, coffee/tea maker

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds | Premium bedding, down duvets, desk, soundproofing

Executive Room, 2 Queen Beds

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Bachelor

Premium bedding, down duvets, desk, soundproofing

King Bachelor

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Express Room

King Express Room | Premium bedding, down duvets, desk, soundproofing

King Express Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Bachelor with Kitchenette

Premium bedding, down duvets, desk, soundproofing

King Bachelor with Kitchenette

  • Sleeps 2

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About this property

Prime Hotel

A meeting room, dry cleaning and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and a fireplace at reception. Housekeeping is available once per stay.
Prime Hotel offers 82 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Beds feature down duvets and premium bedding. 37-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Fort McMurray hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided once per stay.

Our customers tell us that they can't get enough of the helpful staff at Prime Hotel. During your stay, you'll be within walking distance of Rivers Casino. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a meeting room and a computer
  • Within a 15-minute walk of Rivers Casino and Peter Pond Mall
  • Pets welcome for a fee (restrictions apply)
Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Prime Hotel. Free self parking is available. You'll have access to the health club at a partner property.

This 3-star Fort McMurray hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 5:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 5:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • Computer station
  • Meeting room

Accessibility

  • No lift

More

  • 4 floors
  • Built in 1996
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires a valid credit card at check-in for all reservations for incidentals.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Restaurant
The following facilities are closed on Friday and Saturday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet, per day, plus a deposit of CAD 25 per night
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 27.3 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 25 per night
  • Pet fee: CAD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 27.3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Fort McMurray Podollan
Podollan
Podollan Fort McMurray
Podollan Inn
Podollan Inn Fort McMurray
Podollan Inn & Rez Hotel Fort Mcmurray
Podollan Inn And Rez
Podollan Inn Fort McMurray, Alberta
Prime Hotel Hotel
Prime Hotel Fort McMurray
Podollan Inn Fort McMurray
Prime Hotel Hotel Fort McMurray

Prime Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 306 out of 719 reviews
Rating 8 - Good. 233 out of 719 reviews
Rating 6 - Okay. 99 out of 719 reviews
Rating 4 - Poor. 33 out of 719 reviews
Rating 2 - Terrible. 48 out of 719 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Boyd

Stayed 2 nights in Jan 2026

8/10 Good

Kevin

Stayed 6 nights in Jan 2026

10/10 Excellent

Trinh

Stayed 10 nights in Jan 2026

10/10 Excellent

Mathieu

Liked: Cleanliness, amenities, property conditions & facilities
Good staff, the place is looking better every time I visit. Always a good stay.
Stayed 1 night in Jan 2026

8/10 Good

Charles

Liked: Cleanliness, staff & service
Yes the room was very clean and all the staff was very helpful and big smiles. Great!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jasmeen

Stayed 1 night in Jan 2026

10/10 Excellent

Gurpreet

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2026

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were assigned was like stepping into a Sauna. They were kind enough to get us a new room. This room was good but not what I expected. The bathtub was dirty and the glasses were not clean. The breakfast was not what I have had in the past. They are doing renovations which was not identified on the website. For breakfast they handed us a breakfast cold English muffin with sausage and told us to heat it up in their microwave. There is no resturauant because it is under renovations. If I would have know of these renovations I would have picked a different hotel. The staff were very friendly and gracious.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was supper comphy
Stayed 1 night in Jan 2026

10/10 Excellent

Islom

Stayed 2 nights in Jan 2026

6/10 Okay

Mekete

Liked: Amenities, property conditions & facilities
yes
Stayed 2 nights in Jan 2026

10/10 Excellent

OLEKSANDR

Stayed 1 night in Jan 2026

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, property conditions & facilities
Staff was courteous, and friendly. The hotel is clean.room was spacious and clean, the bed very comfortable. Drapes in the living room do not close completely leaving some light shining thru.
Stayed 2 nights in Jan 2026

10/10 Excellent

P Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Secure heated parking, friendly staff, and clean facility
Stayed 8 nights in Jan 2026

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

Bethiny

Stayed 1 night in Dec 2025

8/10 Good

Craig

Room was clean
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Will stay again.
Stayed 1 night in Dec 2025

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I had a nice stay at Prime. The staff were very courteous and polite. The room was clean, the bed was comfortable and the rate was reasonable. I would recommend this hotel for anyone staying in the area.
Stayed 1 night in Dec 2025

6/10 Okay

Vera, Terrace

Liked: Cleanliness, amenities
We were not greeted very well lacking in customer pleasantries as in manners & a smile would have helped. I went to the front desk to request extra towels still “no can I help you” No hello nothing! We checked out it was the same didn’t ask how our stay was, or a good morning etc. The breakfast we received wasn’t what shows on the website. Christmas morning we were up very early to go to our grandkids & kids we got back to the hotel at 10:15 asked for the bag lunch breakfast I was late! I said really it’s Christmas morning she said no just like that. understand there are rules but seriously the hotel was essentially empty & front desk knew we came each morning so they prepared them but we were refused! We are seniors & picked your hotel for the convenience. Staff could really take a good look at proper hospitality. We booked 5 nights there are many other hotels in Fort Mcmurray I choose yours I will be reluctant to stay here again. I travel many times a year to Fort McMurray.
Stayed 5 nights in Dec 2025

10/10 Excellent

John James, Stony Plain

Stayed 1 night in Dec 2025

2/10 Terrible

Rick

Disliked: Staff & service
I called on xmas eve to cancel my stay but i got no answer so i left them a message on their answering machine to cancel so that was 2 days notice and they phoned me 37 of dec and told me that they were charging me for the 36 th anyway but I gave them 2 days notice
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underground heat parking very nice
Stayed 4 nights in Dec 2025

4/10 Poor

Kyle

Stayed 14 nights in Dec 2025

10/10 Excellent

Ron

Stayed 10 nights in Dec 2025